Published by Othaim Markets on Nov 6, 2024

Report an issue with IKTISSAB.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with IKTISSAB?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Othaim Markets to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About IKTISSAB

1. This application has been specially developed for Abdullah Al-Othaim Markets customers and the beneficiaries of the IKTISSAB program to enjoy an easy shopping experience and take advantage of many features and services.

2. If you have an IKTISSAB app, you will be able to get an additional cash balance on your card with every purchase you make from Abdullah Al-Othaim Markets.

3. Through the IKTISSAB application, you can activate your card and use it directly from the app without having to carry cards, to receiving IKTISSAB offers also view your profile and cash balances, branch locations, purchase electronic cards, electronic purchase invoices, and many other benefits.

IKTISSAB Customer Insights

1. This is very poorly optimized app and the only way they get away with this is because there is no other way to use their services on phones Edit: Cant even login now :)The app is not working good every time you need to update it will not work.

2. Please help me on this issue.Need login for any time.store going time cannot open this app.very bad software maintance 😡😡😡This app is extremely annoying.

3. I will get hassle free service through it and it will be convenient to know card balance and promotions and product price discounts or offers etc.You basically have to login everyday because it just keeps you signing out.

4. I am going to stop shopping at AL Othaim.One cannot login since last few days.

5. Iktissab, the page on your market site is not responding as well.Good app but I cannot use iktisab balance .

6. It's hard and very slow.Not opening after update☹️ & if opens, doesn't load data or allow data retrieval.

7. Even after I update my data it's not working.

8. It takes a lot of patience to open this app and use IKISAB Card.

9. How can I use my balanceDear sir app is not signing in after update.

10. I have trying many times butt don't work.

11. The management of Othaim should look into it.Useless app.

Steps to Troubleshoot & Fix IKTISSAB Issues

1. Fix IKTISSAB Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart IKTISSAB: Restarting the app will resolve most errors.
  2. Update the IKTISSAB App. Here is how:
    1. On Android goto PlayStore » Search for "IKTISSAB" » Open IKTISSAB » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IKTISSAB » click "UPDATE".
  3. Clear IKTISSAB app cache: Clearing cached data will force your app to retrieve the latest data directly from IKTISSAB servers.
    1. On Android, goto Settings » Apps » Select "IKTISSAB" » click Storage » click "Clear Cache".
  4. Check IKTISSAB app permissions. If any of these permissions required to use your device's features are disenabled, IKTISSAB might not work.
  5. Uninstall and reinstall IKTISSAB. If nothing else has worked, completely uninstall IKTISSAB then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing IKTISSAB not working


2. Fix IKTISSAB Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make IKTISSAB be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to IKTISSAB not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, IKTISSAB may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi

    — by Sanjit kumar 1 year ago

  • my lktissab card app not open

    — by Diluar hossain 1 year ago

  • Loss card

    — by Jakka mohan 1 year ago

  • Lost card

    — by Jakka mohan 1 year ago

  • I lost my card also forget email address

    — by GULAM SARWAR ANSARI 1 year ago

  • My card is lost also forgate email address

    — by GULAM SARWAR ANSARI 1 year ago

  • I have iktissab card whcih is now giving me disturbing in market, mean to say to punch easily , plz advice how i can convert in mobile app and 2nd question need to change the mob#

    — by Usman Mehboob 1 year ago

  • Please change my phone number in iktissab

    — by Shahin 1 year ago

  • Good

    — by Hafiz ghulam Dastgeer 1 year ago

  • Need to change my registered number

    — by Muhammad Subhan 1 year ago

  • How i can change mobile number in iktisab application because mu old mobile number is closed so please help me

    — by Tausif Reza 1 year ago

  • i lost my card

    — by mohammad waseem ansari 1 year ago

  • Sr please i want mobile number change. My new mobile number 0538533811.

    — by Ismayil 1 year ago

  • Dear
    Sir I forgot my old mobile number so how can I change my mobile to creat password

    — by Mohammad Firdaus Alam 1 year ago

  • I need change mobile number

    — by Rajab Ali 1 year ago

  • Hi

    — by Rajab Ali 1 year ago

  • My id Number 2417501513
    i need to change my mobile number from 0570127405 to 0538338324

    — by mansoor abdul rahiman 1 year ago

  • Update my phone number in iktissab

    — by Mannyrex Salomo 1 year ago

  • Phone number change

    — by Sabith 1 year ago

  • My card has brokin

    — by Waseem khan 1 year ago

  • I AM SUFFERING FROM 4 MONTHS. AND I HAVE ALSO CALLED TWICE. MY BARCODE IS NOT SHOWING.
    HELP ME PLEASE. THANKS A LOT.WHATEVER YOU SAID I DID EVERYTHING BUT STILL THE BARCODE IS NOT SHOWING .

    — by ASHOK KUMAR JAISWAR 1 year ago

  • mobile number change

    — by RAMSHISH VIRAJOO 1 year ago

  • iktissab card Kho Gaya Hai

    — by ASHOK KUMAR JAISWAR 1 year ago

  • Iqama& phone number change

    — by Sarif hossain 1 year ago

  • I AM SUFFERING FROM 4 MONTHS. AND I HAVE ALSO CALLED TWICE. MY BARCODE IS NOT SHOWING.
    HELP ME PLEASE. THANKS A LOT.WHATEVER YOU SAID I DID EVERYTHING BUT STILL THE BARCODE IS NOT SHOWING .

    — by ASHOK KUMAR JAISWAR 1 year ago

  • I want to add new mobile number because i change my mobile number

    — by Irfan Mushtaq 1 year ago

  • change mobile number in iktssab card
    new number 0554776798

    — by muhammad tehseen 1 year ago

  • i need to change mobile number

    — by Sujan Su 1 year ago

  • To get lost

    — by Mohammad toybullah 1 year ago

  • My lktissab card lost

    — by SajeerKareem 1 year ago

  • 0576521940

    — by Wasim Akram 1 year ago

  • I want to update my contact number

    — by Jaynard Ondevilla 1 year ago

  • Apdate iqama & mobile number

    — by Asefaq Alam 1 year ago

  • My mobile number missing. Now update new number in iktissab

    — by Jashim uddin 1 year ago

  • I want to update my mobile.

    — by Jashim uddin 1 year ago

  • I want to update my mobile number

    — by Jashim uddin 1 year ago

  • I want to update my mobile number

    — by Jashim uddin 1 year ago

  • I have card number no show

    — by Irshad Mohamed 1 year ago

  • Change mobile number

    — by Mohammad 1 year ago

  • mahoday Ham Kai mahine se pareshan Te ismein bar code nahin a raha tha isliye Delete account

    — by Ashok kumar 1 year ago

  • Mahoday Hamara account delete kar dijiye ismein bar code nahin a raha hai.Delete karne ke bad naya account banaenge.

    — by Ashok kumar 1 year ago

  • Dear Sir Los My iktissab card and my Old mobile nambar 0503049050 how can update My new mobile nambar becos 6years Old my iktissab card my iqama nambar 2338632496 and My new mobile nambar 0507187394 thanks please help

    — by Vashishtha 1 year ago

  • Hello,I want change my phone no my old no.....82 want change my new this no 0581255710

    — by Kaleem Shahzad 1 year ago

  • Lost card

    — by Gregorio panahon 1 year ago

  • I lost my iktissab card

    — by Gregorio panahon 1 year ago

  • Hi I'm not able to creat account or Ikttissab card I've downloaded ikttissab application form playstore but form this app I not able creat ikttissab card . So I just want to how can I creat a Othaim ikttissab card for the promotion. Thank you

    — by Sandeep Rijal 1 year ago

  • My iktisaab card activation in iqama 2467563595. My card and mobile number all lost .so I wanted to change my new mobile number 0508275935.thank you.

    — by Kripashankar mahato 1 year ago

  • My card and registered mobile number lost

    — by Kripashankar mahato 1 year ago

  • My iktissab card and registered mobile number lost

    — by Kripashankar mahato 1 year ago

  • How I change my phone number in iktisaab app my old phone number is missing so I'm changing my number

    — by Muhammad Tage 1 year ago

  • I card lost .and I need new card with new cellphone number.

    — by Swami nathan 1 year ago

  • I loss my old card

    — by Rashid Javed Muhammad Ibrahim 1 year ago

  • I want update my Iktissab phone number. Because, i don’t have old sim number

    — by Md.sohrab 1 year ago

  • 0531847119

    — by Nurul Karim Chowdhry 1 year ago

  • Again the phone number now change it 0557058723

    — by BHASHEER ASAN 1 year ago

  • iktissab ID: 95937085 please update my mobile# to 0571918327 the old mobile# not working. I need to install the iktissab apps to my mobile. Othaim Employee ID: 46975. Thank you!

    — by ericson ocado 1 year ago

  • My card 💳 is missing

    — by Khuram khalil 1 year ago

  • I need to change my mobile number

    — by Mohammed khorshed alam 2 years ago

  • i need othaim account deleted

    — by Arman hossain official 2 years ago

  • Not barcode

    — by Arman hossain official 2 years ago

  • No

    — by Arman hossain official 2 years ago

  • 0552726420 my new number

    — by Nabi hossin 2 years ago

  • My account

    — by Nabi hossin 2 years ago

  • I lost my iktissab card 2 weeks ago and I didn't notice that my card was not in my wallet. What I need to do so I can still avail the promo that need the iktissab card.

    — by Jenny Dee Obispo 2 years ago

  • I keep new phone number and new password

    — by Emran Hossain 2 years ago

  • I lost my card .How to recover it

    — by Shabeeb Puttiyanthodi 2 years ago

  • Los

    — by Imranqureshi 2 years ago

  • I have lost my card, how can I get the same card number

    — by Qamer Hussein 2 years ago

  • I forget to card password and not show at the balance

    — by Mudassar nazar 2 years ago

  • My mobile number want to change
    05633992614 change to 0506505147

    — by Shihab marunnan 2 years ago

  • Change my mobile phone number

    — by Abdulhai 2 years ago

  • Change my number

    — by Noor Alam 2 years ago

  • I want change my mobile number
    Old mobile number 0569122526
    New mobile number 0540045786

    — by Abid Nazir 2 years ago

  • HI, I have lost my Iktisaab card and neither i don't have the card number and the pics. Would you please issue a supplementary card in order to shopping

    — by MOHD 2 years ago

  • I lost my card I want agin my card

    — by Mohammed alauddin 2 years ago

  • I have lost my card

    — by Saleem akhtar qureshi 2 years ago

  • Change mobile number

    — by Nissar 2 years ago

  • Hello sir, my iktissab card or mobile number lost please help me what we do

    — by Ajruddin khan 2 years ago

  • My ikktissab account is lost

    — by Alaminkhan 2 years ago

  • I use card but I want register

    — by Muhammad ahsan 2 years ago

  • I WISH TO GET IKTISSAB CARD

    — by MOHAMED MYDEEN 2 years ago

  • Car spray

    — by Senthil kumar 2 years ago

  • Change mobile number

    — by Md Gulam Rabbani 2 years ago

  • My mobaile nambar stop sir my new mobaile nambar add

    — by Shurav mahamud 2 years ago

  • Change mobile number

    — by Anwar 2 years ago

  • 0595678055

    — by Mohammad Kaleem 2 years ago

  • 94283264

    — by Altaf Hussain 2 years ago

  • mobail nambar gorget

    — by shurav mahamud 2 years ago

  • I will need my phone number change becuse i dont know old number, my new number i's this a 0537959317,

    — by Abdullah Abdul khalek 2 years ago

  • Iktissab card password forget number cared 97738685

    — by Gashaw damte 2 years ago

  • Chenj my mobile number

    — by suraj subhedar 2 years ago

  • I would like to change my mobile number from 0550979810 to 0561524397

    — by Mohammed Yousuf 2 years ago

  • Mobile number change

    — by Ramjan Kathat 2 years ago

  • I need change my Mobile number
    New number 0531532711

    — by Md Lutfor Rahman 2 years ago

  • My iktissab card balance lost please returns my balance

    — by Faizan Arif 2 years ago

  • I want new iktisab card my old card and my old number lose please i want new card

    — by Irfan ahmad 2 years ago

  • why canti login to facebook

    — by Angelee L Green 2 years ago

  • I want to change my old mobile number of the last digit numbers of ……..33
    To my new mobile number 0572143015

    — by Miguel Palencio 2 years ago

  • Please update my mobile number 0564195724

    — by Tang 2 years ago

  • I want open my iktisab

    — by Asrarahmad 2 years ago

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