Contact Orangetheory Customer Service

Why should I report an Issue with Orangetheory?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ultimate Fitness Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Orangetheory Fitness is a science-backed, technology-tracked, coach-inspired group workout designed to produce results from the inside out, giving you a longer, more vibrant life.

2. And with our next generation mobile app that takes the guesswork out of your workout, we make it simple for you to track your progress and experience life-changing results. Start burning.

3. Download the Orangetheory Fitness app today!

1. The app is not showing the stats for last 15+ class workouts, how many classes remaining, etc.Overall I'm pretty satisfied with the app and how it integrates with the Orangetheory workouts in studio.

2. There is an icon to add an attachment when you start your conversation but the icon does nothing when pressed other than showing a "Permissions denied" message as this app does not implement run-time permissions for device storage so it can access a user's files.Support is very slow to get back with you.

3. I have been trying to get an account sync issue resolved for the last 3 weeks and their technical support has not been communicative to help figure it out.

4. It no longer adds the studio address to the calendar event.The app's UI is well polished and the class booking flow is straightforward thanks to the ability to save preferred studios.

5. Thanks for the work and improvements!Easy to use! It's a much much improve update to the last app that I had downloaded in 2017.

6. I travel a lot for work and love that I can just enter the name of the city that I'm in and it will list all of the orange theory studios in my area.

7. Having to continuously check my email to see if I've been added to a class I signed up for 3 days ago on the app is ridiculous.I really enjoy the look of the app.

8. One feature that needs serious improvement is the workout history screen.

9. After I've clicked into the add classes screen, there's no way to return to the home screen where I can edit settings without closing the app.

10. It should let us update our profile picture and it definitely needs to have the HR graph like the OTBeat app provides, but it should also include the beats per minute on the graph's y axis.

11. I like the added stats from the previous version, but now there seems to be a bug for OUT-OF-STUDIO workouts.

1. Fix Orangetheory Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Orangetheory: Restarting the app will resolve most errors.
2. Update the Orangetheory App. Here is how:
   1. On Android goto PlayStore » Search for "Orangetheory" » Open Orangetheory » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Orangetheory » click "UPDATE".
3. Clear Orangetheory app cache: Clearing cached data will force your app to retrieve the latest data directly from Orangetheory servers.
   1. On Android, goto Settings » Apps » Select "Orangetheory" » click Storage » click "Clear Cache".
4. Check Orangetheory app permissions. If any of these permissions required to use your device's features are disenabled, Orangetheory might not work.
5. Uninstall and reinstall Orangetheory. If nothing else has worked, completely uninstall Orangetheory then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Orangetheory not working

2. Fix Orangetheory Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Orangetheory be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Orangetheory not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Orangetheory may not be able to connect to the Internet when running in the background.