Published by Orange Liberia on Mar 19, 2024

Report an issue with My Orange Liberia.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with My Orange Liberia?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Orange Liberia to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About My Orange Liberia

1. Cost : The mobile traffic for the app use is free except when being located via My Orange application or when the user is directed to a website, data charges apply and are deducted from the customer's data plan.

2. Thanks to My Orange Liberia application, get all USSD shortcuts with a tap of finger. - My Orange application is dedicated to Orange Liberia customers under 3G/4G network coverage or WIFI. - Download: possible under Wifi and free, under mobile coverage.

3. The downloading traffic cost is deducted from the customer’s data plan or pay per use session.

4. You like My Orange application?

5. - Consult your account in real time: minutes, sms, internet ...

6. Do not hesitate to let a review on the Store!

My Orange Liberia Customer Insights

1. The users of this app, should be provided more offers in both data and calling schemes, so that the users base gets more wide.My experience with this app of yours is very bad! I just can't get to access the app the next time I want! I recharge 1$ card to activate data through the app and it couldn't open! What is this!?Lonestar is still the best.The app is good but not being able to do any transaction offline sucks.

2. Thanks🙏🇱🇷 I'will rate it 3 star because it don't work all the tLast time I recharged with this app, orange took my 2 dollars in the name of "You left your data on while you recharged." And I literally been using the orange app to recharge for like months back without them taking a cent from my credit while my data been on.

3. Sometimes my phone is connected to WiFi (like now) and I can't activate the package I want because I don't have data on my orange to connect directly to the Internet.I am only giving one star because I want to write my feedback.

4. So now If I cannot put my data on while I recharge with the app, how else will I recharge and buy the package that I want!? How will the app work without my data being one? Orange, y'all need to improve tho!1.

5. While loading, a prompt notification will appear that says “ Communication protocol error occurs with target server" This is ignoring!Can someone tell me how can I buy the 1GB data for 1$ ??? Why is it that everytime I tried purchasing the 1$ for 1GB it keeps telling me we're sorry, an error while subtracting to the option.

6. It would be most convinient if purchasing of data packages and credit transfers are accessible offline.Worst app ever; very slow and data consuming.

7. If these things are not working, why put promotions on the app n force customers to use it instead of the short code? Get ready to pay for my credit Orange Liberia coz you force me use it on something that it was not intended for.Overall good experience.

8. The mobile Connect that just got added is also not working using WiFi or mobile data.

9. This is too frustrating!!!!The app and packages are good but I have to be connected to the Internet using my orange sim card before I'm allow to buy any of the packages.

10. Can't recognize the SIM using mobile Data on my Redmi note 8 2.

11. Pls try doing something because my brother even told me this app is fake!!! Or you can add an option where we'll see a full dial phone to activate this 1$ for 1GB.

Steps to Troubleshoot & Fix My Orange Liberia Issues

1. Fix My Orange Liberia Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Orange Liberia: Restarting the app will resolve most errors.
  2. Update the My Orange Liberia App. Here is how:
    1. On Android goto PlayStore » Search for "My Orange Liberia" » Open My Orange Liberia » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Orange Liberia » click "UPDATE".
  3. Clear My Orange Liberia app cache: Clearing cached data will force your app to retrieve the latest data directly from My Orange Liberia servers.
    1. On Android, goto Settings » Apps » Select "My Orange Liberia" » click Storage » click "Clear Cache".
  4. Check My Orange Liberia app permissions. If any of these permissions required to use your device's features are disenabled, My Orange Liberia might not work.
  5. Uninstall and reinstall My Orange Liberia. If nothing else has worked, completely uninstall My Orange Liberia then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Orange Liberia not working


2. Fix My Orange Liberia Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Orange Liberia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Orange Liberia not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Orange Liberia may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to inquiry about orange product ( phones on sale)
    Can you please refer me to the store or contact email address for the sale department.

    — by Lawrence Dekpah 3 years ago