AppContacter
Contact MOBROG Survey App Customer Service
Email Support directly
Chat with our AppContacter AI Support
Why should I report an Issue with MOBROG Survey App?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of SPLENDID RESEARCH GmbH to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
|
About MOBROG Survey App
1. Companies and academic researchers want to hear your opinion so that they can develop new products and improve their existing products and services.
2. Using our app, you can take part in interesting surveys and earn money with your participation.
3. No matter what time it is or where you are. 2. 3.
4. On average we are paying between $0. 50 and $3 per survey.
MOBROG Survey App Customer Insights
1. The money that I have earned, is literally just paying for the data I have used to complete the few surveys I qualified for and opening the dead-end links.I find this an excellent way in which to voice my opinion and earn heard cash at the same time!! There are some downsides to the surveys when completing them on a smart phone though but it is nevertheless a great app! I find it frustrating at times because my profile often disqualifies me from taking part in surveys and I lose many money-making opportunities!Been stuck on an amount for a month now.
2. But technical side lacks a lot: surveys get screened-out at any point (for example at 98% complete in a 30-minutes survey, and this is a typical case), the search redirects user to a longer surveys then suggested initially and support never replies.Great app that really pays fast.
3. I would still give it a 5 because it pays within the day you redeem unlike other survey apps I know.Until your second payout, most surveys are compatible and you will experience very little problems like timeouts.
4. They only problem I find is that they will email you about a survey and have it available on your dashboard to participate in, but as soon as you click the link to start, 9/10 times, they say I do not qualify, which is ultimately extremely frustrating and a waste of data.
5. Of the possible surveys I was notified about, averaging 3 a day, I have not been able to complete a single one for the last almost 3 weeks since my second payout.
6. The surveys do pay it's not a scam, it's real and legit.
7. The app informs and notifies you of any incoming surveys so you don't miss out.
8. So changed my review to one star because you do a 30 to 45min survey and at the end you no match.
9. Sometimes there may be screenout time when you are almost done with survey.
10. Keep on say do not qualify for an survey.
11. When I finished the quiz, they always showed me, "Sorry having a problem or you do something wrong." Then, they sent me another quiz.
Steps to Troubleshoot & Fix MOBROG Survey App Issues
1. Fix MOBROG Survey App Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart MOBROG Survey App: Restarting the app will resolve most errors.
- Update the MOBROG Survey App App. Here is how:
- On Android goto PlayStore » Search for "MOBROG Survey App" » Open MOBROG Survey App » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for MOBROG Survey App » click "UPDATE".
- Clear MOBROG Survey App app cache: Clearing cached data will force your app to retrieve the latest data directly from MOBROG Survey App servers.
- On Android, goto Settings » Apps » Select "MOBROG Survey App" » click Storage » click "Clear Cache".
- Check MOBROG Survey App app permissions. If any of these permissions required to use your device's features are disenabled, MOBROG Survey App might not work.
- Uninstall and reinstall MOBROG Survey App. If nothing else has worked, completely uninstall MOBROG Survey App then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing MOBROG Survey App not working
2. Fix MOBROG Survey App Server issues & Internet Connection
- Check network connection: An unstable Internet will make MOBROG Survey App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to MOBROG Survey App not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, MOBROG Survey App may not be able to connect to the Internet when running in the background.
Reported Issues
-
team@redacted had an email for me Date 10 Nov 2023 , 2:28 am “ Subject: We reward your loyalty! “ Notedly my balance has just paid out on this date exactly But A Failure Still My P250.00 Payout From My MOBROG Account Not Recieved By My PayPal Account. Now is 11/21/2023 STILL MY PayPal BALANCE HAS NO INCREASED OF P250.00 Please solve this problem MOBROG !
— by Camilo Jr Jinayon 2 weeks ago -
team@redacted had an email for me Date 10 Nov. 2023 , 2:28 am “ Subject : We reward your loyalty ! “ it indicated that I had paid out . P 250.00 payout not received by my PayPal account from my MOBROG account. Now 11/21/2023 STILL MY PayPal BALANCE HAS NO INCREASED OF P 250.00 PLS. SOLVE THIS PROBLEM Mobrog Survey App !
— by Camilo Jr Jinayon 2 weeks ago -
hi there I had a Mobrog account but it says it's now been deactivated. how can I activate my account again? Also I tried registering with the same email again but cannot due to my old account being deactivated with my email address
— by sai 2 weeks ago -
I want my P 250.00 Payout from my MOBROG account be successfully received by my PayPal account. Now my PayPal balance has no increased.No additional P250.00 from my MOBROG account ! team@redacted Email with “ Subject: We reward your loyalty “ Date : 10 Nov. 2023 , 2:28 am indicated they know I requested for a Payout from my MOBROG account to my PayPal account but it failed NO INCREASED STILL to my PayPal Balance including now 11/16/2023.
— by Camilo Jr Jinayon 3 weeks ago -
I want my payout of P250.00 from my Mobrog account be successfully added to my PayPal balance.
— by Camilo Jr Jinayon 3 weeks ago -
Hello, What is the update of my P250.00 payout from MOBROG Survey App to my PayPal account ? When the P 250.00 be added to my PayPal balance ? team@ mobrog.com had a email with “ Subject : We reward your loyalty ! “ date 10 Nov. 2023 , 2:28 am it indicated that my balance has just paid out. When I logged in to my PayPal account I saw no increased of my PayPal balance ! Please solve this problem Mobrog. Honestfully yours, Camilo (nickname: Junior )
— by Camilo Jr Jinayon 3 weeks ago -
I just completed a survey , and at end it said thank you survey is finished. Then I get this on my account screen. Please check it out that $1.70 means I can redeem min and go get some groceries. And I do get screenouts etc but the survey said thank you, it's completed
— by Deborah De Wet 3 weeks ago -
Dear sirs!
I hav through several years earned
SEK 1 122.50 for participating in your surveys.
I would like to cash them out.
I kindly ask you to guide me how to do.
I would prefere Swish bit PayPal Will do as well.
Looking forward to your response.
Best regards
Vivianne Alexandersson— by Vivianne Alexandersson 3 weeks ago -
I am Camilo Jr Jinayon my payout P250.00 from MOBROG to my PayPal account failure despite I have the same email address for both Mobrog and PayPal accounts. The team@redacted. had a email for me with “Subject: We reward your loyalty” date 10 Nov. 2023, 2:38 am it indicated my balance paid out meaning I would be seeing a increased PayPal account balance of 250.00 PHP but it remains the same my PayPal balance. Now, 11/12/2023 more than 24 hrs. already had passed still no update from mobrog regarding my complaint. Pls. solve my problem! I tried to email support@redacted but it was automatically rejected due to Quota exceeded ( mailbox for user is full )
Honestfully yours, Camilo— by Camilo Jr Jinayon 3 weeks ago -
My P250.00 payout did not appear visible in my PayPal account from mobrog more than 24 hrs. already had passed ! What is the email address where I could send my complain not just to you. Honestfully yours, Camilo
— by Camilo Jr Jinayon 4 weeks ago -
I am from Nigeria
I have tried all possible best to register on your organisation's site so I can participate in your surveys and other activities but all to no avail
The postal code keep rejecting and backing my registration process
Kindly assist
Thanks for your prompt response and attention— by Emmanuel Komolafe 3 months ago -
I’ve been trying for days now to change my email I have collected 2 x 8.50 PayPal and it got sent to email that is not linked to my PayPal and because I have new phone I can log in to my email to change it all as I want to do is change email from jnrjones1983@redacted to my new email witch is 1983jnr1983john1983jones@redacted my name is Dallas jones dob 11/03/1983
— by Dallas jones 3 months ago -
mon compte ne marche plus j'ai plus accès a l application ni a la page Web. j'ai de l argent que j aimerait récupérer
— by amel 3 months ago -
I cashed out on the 27th of July but I haven't received my payout
— by Mainah Ncube 4 months ago -
i'm trying to SIgn Up on Mobrog and it says my account is deactivated. please help
— by Access 6 months ago -
I didn't receive my Amazon voucher
— by Carl Smith 6 months ago -
Hi, my account with the mail Hassanosmanhassan@redacted. I think maby i logged in when I had my vpn on. Could you reactivate my account again? I can log in.
— by Hasan osman 6 months ago -
For the past 2 weeks, I always receive emails from mobrog to do a survey. However, every time I click on the link, it always says I can no longer do the survey and it's really annoying me.
— by Nkelesia 7 months ago -
I creat an new acc and try to log in it get my acc deact and I don't use it yet how he deact Kindy solved problem and informed in email
— by Mohamed 7 months ago -
Buna ziua , am facut si eu o valorificare premi si nu stiu ce sa intamplat cu premiul ca nu a ajuns la mine . va rog frumos daca puteti sa ma lamuriti . va multumesc,2023-04-13 10:47:35
Order 1x Hyperwallet Banküberweisung
Auszahlung
EUR -10,20— by girdoc constanta 7 months ago -
Idag 22/4 2023 skulle jag lösa in 50 kronor till mitt paypal konto när jag höll på med det så försvann allt så jag fick inga pengar
— by Tommy Strid 7 months ago -
I canceled my membership so send me back my money for membership
— by Dovudkhon 7 months ago -
Hi, I can't sing in in the app, I had to register another account because I didn't know that it has to be the same email in PayPal, I want to use this email (camilob1009@redacted), if it's possible, I want to cancel the other one (jcamilo.6109@redacted), thank you.
— by Juan Camilo Bedoya 7 months ago -
Good day
I registered with mobrog and when I tried logging in it said that my account was deactivated. Please assist me.
Thank you mrs. JM Verster— by j.m 7 months ago -
Hi.I created mobrog account, clicked the email and trying to login, keep saying account has been activated and have entered logins correctly, kidly help
— by Timm 8 months ago -
Thanks for reply, but! Have not recieved rewards from 9th to 15th march, piease explain
— by Peter Loman 8 months ago -
Not recieved rewards for 5argos rewards. In my balance it states sent
— by Peter Loman 8 months ago -
Hello, can't enter in my account.
— by NEBIFE CATHERINE GANI 9 months ago -
I have made an error in my apps and cannot get back my original points or surveys, please help
— by Peter Loman 11 months ago -
On November 15, 2022, I completed the survey with the following link: https://surveydirect.splendid-research.com/redirect.php?from=MOBROG&to=%2F%3FID%3D143%26amp%3Bi_survey%3D1___9825c87c4790850fafa49d04cc03a17e_fqffyxre_2_212130822%26amp%3BQSL%3Dro%26src%3D5
The survey was completed and at the end I received the confirmation that the points will be entered in my account. But, this did not happen. It is the THIRD survey completed and in which I received the points. Especially for an hour and a half lost.— by victor 1 year ago -
Unable to redeem my rewards, I have tried for last three days
— by Simon Burnell 1 year ago -
My accounts is been deactivated
Please how can I work it out— by Harry Ukot 1 year ago -
I have had problems with my surveys last time October 2nd. Mobrog don't seem to answer correspondence. Is Mobrog a scam?
— by Martin Keighery 1 year ago -
Bonjour, je ne sais plus me connecter au site mobrog avec mon adresse r.hendrickx@redacted. j'ai le message que cette adresse n'est pas répertoriée. Et si j'essaie de créer un compte avec cette adresse, j'ai le message qu'elle est déjà utilisée. Donc il yva un soucis. Vous pouvez me répondre par mail à l'adresse mail r.hendrickx@redacted ou par téléphone au 0497088591 numéro belge. Je suis très triste car j'aimais contribuer à apporter des avis aux sondages. Merci de me répondre svp. Bonne journée.
— by Hendrickx Raphaël 1 year ago -
Bonjour je ne peux plus me connecter à mon compte j'avais déjà récolté 2 € 94 samedi que mon compte n'est pas répertorié quand je tape au mot de passe veuillez réactiver mon compte merci
— by Sandrina Rosa lampreia 1 year ago -
Hi 👋 I have an new email address which I have changed. My username is andrew1987 seems to be a lack off offers of surveys.
This is because I have changed my email address from landsman2022@redacted to alp4079@redacted on my mobrog account and needs to be updated in your system (kindly). I have also changed my pay Pal payment from landsnan 2022@redacted to alp4079@redacted thus also needs to be updated from your end.
Please accept my apologies and hopefully this will resolve the problems for me.
Best regards
Andrew landsman— by Andrew 1 year ago -
I've noticed lately that I've been getting no invites to take part in surveys. Furthermore, when I use the option to "Search for a new survey!", a message appears showing that an error has occured. I found this unusual as I used to be able to take surveys daily or at least every two days and six days have passed since I answered the last one. After doing some research online, I think this may be due to my use of Honeygain, which may have caused MOBROG to block my IP adress. I've uninstalled Honeygain as I would like to continue taking part in these surveys. I would appreciate some feedback on this matter so I can have some clarification on the situation,
Best regards,
Afonso— by Afonso Vale 1 year ago -
Hi I recently cashed out £4.00 paypal and I haven't received it and its been days. I normally get it same day in the past. Hope you can help
— by Samantha Barnett 1 year ago -
Yesterday my money to my account is 239.00 but now is 190.00
— by Marita 1 year ago -
E-mail címem megváltozott, amit jelentettem is, mely a következő:sandorneradovics@redacted
Kértem 1.500 Ft utalását a PayPal számlámra, valószínű az e-mail cím változtatásom miatt nem kaptam meg, holott már nincs az egyenlegemben.— by Radovics Sándorné 1 year ago -
On August 26th I noticed that 1.09 euros was deducted from my account due to quality control. What does this mean
— by George 1 year ago -
On September 16, I transferred the amount of 5 euros to my paypal account. To date they have not been credited yet. There are no reasons for this problem from those listed in the relevant help article. In the mobrog app the amount appears to have been executed.
— by George 1 year ago -
My balance was updated after I finished survey, but then same day the amount was taken away. Why?
— by Polina 1 year ago -
When I try to login to my app I keep getting a login failed message so I went online and tried to login and it said my account has been deactivated contact customer service.
I have not deactivated my account, I have £3.50 in my balance and I really love the surveys and app. Please could you take a look into this for me. Thanks— by Olive 1 year ago -
Nem íródnak jóvá a kitöltések után járó összegek 3 esetben is ugyan így jártam, plusz van mikor lefagy és nem tudok semmit tenni
— by Nikolett Horváth-Reinener 1 year ago -
I cannot access my app sadly.It just won't let me in,it has stopped working?
— by Debbie Zappa 1 year ago -
Hi, Good afternoon. I'm Raymart Buenconsejo and today at 11:09am I redeemed the wrong reward. I want to redeem PayPal worth ₱250 but I accidentally redeemed my money through EcoMatcher and I was shocked because I don't know what EcoMatcher is. And can you please help me to get refund because I badly need that money and I want it to redeemed through PayPal because I need it.The amount I'm trying to redeem through PayPal is ₱250 and the amount that I have now is ₱118 and I can't redeem it through my Paypal. Please help me to get my money back because I need it
— by Raymart Buenconsejo 1 year ago -
Dear staff my last survey wasn't credited??Also I was screened out on a few earlier on I would like my points credited Thank you .
— by Noreen Murphy 1 year ago -
I was checking my balance on MOBORG when I noticed a Quality Check which took a lot of my points away, can you please explain why this happened? I have pasted a copy of the details below.
2022-08-14 21:10:09
Quality Check (2289343)
Abzug
GBP -1,33— by Catherine Rothschild 1 year ago -
bonjour, j'ai terminé ce sondage jusqu'à validation : 985b42f83ae14536ad et le statut est "screenout" pourriez-vous le valider, merci. Il s'agissait d'une enquête de 20 minutes sur Colruyt et Test Achats
— by Tommy Schools 1 year ago -
There is problem with my mobrog I completed 4 survey yesterday but my balance is still 0 I have also completed survey previously but the balance remail 0.
Can you please check and let me know.
Thanks— by Sara 1 year ago -
I had money on my account and when I did these two surveys 131-0342 and the other one is 236-4070 instead of you guys give me my money you guys took all my money from my account and me to go to zero I don’t think that’s right for you guys to be doing that can you please explain to me why are you guys took my funds from my account thank you
— by Roger Gallant 1 year ago -
Hello!
I registered Mobrog, got an email and acctivated my account, but when I want to log in, it says my account is deactivated. Maybe you can help me. My email is ojamarjaana8@redacted
Thank you!— by Marjaana Oja 1 year ago -
Bonjour ,toujours pas reçue mon payement du 13/07 ,pourtant je n'ai jamais ue de problème habituellement c'est transfere dans les minutes qui suivent, mis à part ce petit problème qui j'espère seras résolue rapidement j'adore l'application, je l'utilise depuis plusieurs mois maintenant les sondages sont varié et intéressants. Merci mobrog.
— by Anais giunta 1 year ago -
Hy I'd like to re activate my account which was mistakenly cancelled
— by Philani 1 year ago -
Ik kan de optie uitbetaling PayPal niet aanvinken. Hoe kan dit? Kon bij mobrog altijd deze optie probleeml aanvinken ken maar sinds gisteren niet meer. Kan dit opgelost worden?
— by Sam Stappenbeld 1 year ago -
Hi, today I tried to try your app, but I ended up deleting my account by accident. I would very much like to recover my account. as it was an accident, I created another email to try to enter but it was also not possible because I deleted the first account.
Thank you for your attention, I really hope you have a solution and I apologize for the inconvenience— by Cristina Dovgani 1 year ago -
After completing PeanutLab surveys I keep getting error message. Please fix this.
— by Razvan Corsei 1 year ago -
Hello, I wish to delete my acc because the app does not provide me any survey.
— by Maira 2 years ago
