Contact The New York Times Customer Service

Why should I report an Issue with The New York Times: Live News?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The New York Times Company to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Looking for a way to listen to their podcasts from a phone since the mobile version of the website doesn't work for that, but this app makes it hard to find those and can't track that I started listening to one or how far I was in it.

2. Their pricing keeps most low-income readers from reading more than the few free articles per month.Just for latest version 10.9.0. The new text sizes option is pretty lame.

3. Slow article and picture loading speeds on gigabit and 5G internet—I'm being generous—and the video and audio buffering is horrific.

4. I have a fantastic body of interesting articles concerning many topics that I can pick from when I have enough time and interest to read.

5. The journalism is good, the rest is the worst experience I've ever had as a consumer and I will tell anyone I can.Piece of junk keeps telling me that I have reached my article limits when I have not.

6. Then you have to be able to sort through a pretty useless search to maybe find the thing you wanted to read because of the notification.love my NY Times app.

7. Article hubs disappear w no warning even while large news events are still occuring.

8. Large number of "doom and gloom" notifications sprinkled with pointless things like recipes for pickled carrots.

9. Quite often I will open an article up and hit the save button if I don't have enough time to read it.

10. Now I have to read the Times in my browswer which sucks because I'm not able to access all the benefits of my paid subscription.

11. I also agree that they have made searching impossible!!! And incredibly badly designed App, they are going backwards.App worked great for over 5 years.

1. Fix The New York Times Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The New York Times: Restarting the app will resolve most errors.
2. Update the The New York Times App. Here is how:
   1. On Android goto PlayStore » Search for "The New York Times" » Open The New York Times: Live News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The New York Times » click "UPDATE".
3. Clear The New York Times: Live News app cache: Clearing cached data will force your app to retrieve the latest data directly from The New York Times servers.
   1. On Android, goto Settings » Apps » Select "The New York Times: Live News" » click Storage » click "Clear Cache".
4. Check The New York Times app permissions. If any of these permissions required to use your device's features are disenabled, The New York Times might not work.
5. Uninstall and reinstall The New York Times. If nothing else has worked, completely uninstall The New York Times then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The New York Times not working

2. Fix The New York Times Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The New York Times be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The New York Times not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The New York Times may not be able to connect to the Internet when running in the background.