Published by National Marrow Donor Program/Be The Match on Apr 23, 2024

Report an issue with Transplant Guidelines.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Transplant Guidelines?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of National Marrow Donor Program/Be The Match to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Transplant Guidelines

1. The Transplant Guidelines App provides recommended referral consultation timing guidelines and post-transplant screening, immunization and GVHD screening guidelines for hematologists/oncologists.

Transplant Guidelines Customer Insights

1. Thanks a lotGreat treatment guidelines for HCTVery coolI liked itI m suffering frm A.AGreat go-to appHLHEasy way to access care recommendations - including GVHD.Media cell PPP hydTrying to be sure abt it.

Steps to Troubleshoot & Fix Transplant Guidelines Issues

1. Fix Transplant Guidelines Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Transplant Guidelines: Restarting the app will resolve most errors.
  2. Update the Transplant Guidelines App. Here is how:
    1. On Android goto PlayStore » Search for "Transplant Guidelines" » Open Transplant Guidelines » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Transplant Guidelines » click "UPDATE".
  3. Clear Transplant Guidelines app cache: Clearing cached data will force your app to retrieve the latest data directly from Transplant Guidelines servers.
    1. On Android, goto Settings » Apps » Select "Transplant Guidelines" » click Storage » click "Clear Cache".
  4. Check Transplant Guidelines app permissions. If any of these permissions required to use your device's features are disenabled, Transplant Guidelines might not work.
  5. Uninstall and reinstall Transplant Guidelines. If nothing else has worked, completely uninstall Transplant Guidelines then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Transplant Guidelines not working


2. Fix Transplant Guidelines Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Transplant Guidelines be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Transplant Guidelines not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Transplant Guidelines may not be able to connect to the Internet when running in the background.

Reported Issues