AppContacter
Contact RxLocal Customer Service
Email Support directly
Chat with our AppContacter AI Support
Why should I report an Issue with RxLocal?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of PioneerRx, LLC to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
|
RxLocal Customer Insights
1. Recently, however, it has added a step to "Please Verify your Information!" The process asks to input information exactly how the pharmacy has it, which I do, and then it says it will send a text message to verify information.
2. However, after clicking "next" multiple times, I always receive the message, "Unable to Send Code." What's more frustrating, is that I am a pharmacy owner who uses this software.
3. Now every single time you try to open it you have to enter name, birthday, go thru 2 agreement screens to receive a text, get the text and enter the passcode sent to you just to see your prescriptions.
4. 12 times I tried.. it shouldn't be that difficult to register and since it is I can only imagine how painful the app will be to actually use.I really liked this app when I first started using it, but the past couple of months I either can't log on at all or it will tell me my meds are all outdated, which they are not.
5. I have to send a note for delivery.It doesn't show if a medication has been filled and ready to pick up.
6. I like that I can request refills through the app, and message the pharmacy instead of having to call them.
7. Makes you push retry after every failed attempt.Unfortunately it doesn't update, for example: you requested a refill, it takes forever to show it's in progress, then it continues to say in progress.
8. When I try to open the app, it doesn't open and keeps giving the error message that the app keeps closing.
9. It's frustrating for customers, and super frustrating for me as a pharmacy owner.
10. Full of unnecessary filter pages like the one telling me on the next page is where I'll pick which medications I want to refill after I select refill my medications.
11. Would be real nice if someone could get back and tell me what to do!!RxLocal worked great for a long time.
Steps to Troubleshoot & Fix RxLocal Issues
1. Fix RxLocal Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart RxLocal: Restarting the app will resolve most errors.
- Update the RxLocal App. Here is how:
- On Android goto PlayStore » Search for "RxLocal" » Open RxLocal » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for RxLocal » click "UPDATE".
- Clear RxLocal app cache: Clearing cached data will force your app to retrieve the latest data directly from RxLocal servers.
- On Android, goto Settings » Apps » Select "RxLocal" » click Storage » click "Clear Cache".
- Check RxLocal app permissions. If any of these permissions required to use your device's features are disenabled, RxLocal might not work.
- Uninstall and reinstall RxLocal. If nothing else has worked, completely uninstall RxLocal then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing RxLocal not working
2. Fix RxLocal Server issues & Internet Connection
- Check network connection: An unstable Internet will make RxLocal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to RxLocal not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, RxLocal may not be able to connect to the Internet when running in the background.
Reported Issues
-
The app isn't allowing me to request refills. It says local pharmacy unavailable.
— by Charles D Rettig 2 years ago -
I am trying to create an account on the IOS app. It keeps telling me I cannot get a code.
— by Maya Eeson 2 years ago -
I keep getting "Unable to Send Code" when I try to get Rx local started
— by Paula Faulkner 2 years ago -
Trying to add family members to account but keep getting error message.
— by Everett Hall 2 years ago -
WHY DOESN'T MY FUCKING VALIDATION CODE WORK YOU STUPID PIECE OF SHIT WEBSITE I HATE YOU. I AM LITERALLY COPING AND PASTING. I AM TYPING IT IN. I'M RECEIVING IT VIA EMAIL. VIA TEXT. GOD FUCK YOU FUCK YOU FUCKK YOU EAT SHIT
— by fuckoff 2 years ago -
I can’t get into my account, can you please reset my account
— by Sherie Migliore 2 years ago -
Rxlocal app password reset code validation via text responds "invalid" within the Rxlocal app. At 5his point, the reset tool loops continuesly until the diminishing returns timer starts to get longer. Preventing a hacker trying multiple attempts.
I tried clearing the app cache. Restarting the phone. Delete & reinstalling app. 1&2. 2&3. 1&3. 1,2, &3. All fail. Tried all above on an older galaxy so. Fail.
This is a galaxy s20 ultra.
I was able to load my wife's app in her exact same phone. I also tried setting up a new profile.
I call the pharmacy earlier last week. They could not help.
BTW, I am a pharmacist and used to be an IT Director that also adopted PioneerRx. I currently manage a non PioneerRx pharmacy. I also looked at Rxlocal app and grand all permissions. I even tried reset password via email. But I notice that the email codes arrive very late. Minutes to hours later. Or never at all. I seem to get a single email code that fails and then the next attempts are so late that I must give up.
It also seems that rxlocal websites have multiple logings that look like they should be linked or common. This made me believe that my rxlocal password should word on these other websites or vice versa, that their resets would work my app.— by Markpaul T Santos 3 years ago -
I am trying to switch my pharmacy app from Community Pharmacy in Winnsboro, LA to K & S Drug also located in Winnsboro, LA., but when I try to log into my current account, I receive an error message that my password is incorrect. When I enter the validation code to change my password, I keep getting an error message that the validation code I entered is invalid. Can you completely delete my current account so that I can start over and set up a new account. I would really like to be able to use the app with my new pharmacy if I can ever get it to work!!!
— by Sylvia Calvit 3 years ago
