Contact Background Recorder Customer Service

Why should I report an Issue with Background Recorder?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bikram Pandit to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Give it two stars because I need it more for audio than video.Great app, would appreciate if there was an option to break the recording in small 5 min chunks while recording, like a dashboard cam would do.

2. I have figured that part out using another program but how can I make the recording work for longer than 4gb or 2.5hrs?The quality on this sucks when it's on audio mode you can barely hear any sounds.

3. I uninstalled it a few times, played with camera settings & on playback a new video was horizontal again, but after I turned the camera vertically during filming then horizontal again it stayed vertical.The app would be perfect except if video is interrupted by phone dying or camera used then the file has.mp4.temp and is unplayable.

4. Even without that, though, if you fix the audio quality I'm giving a 5 starWorks well, after a bit fiddling (such as finding the setting to stop it chiming when recording starts).

5. My only problem is that the quality of the audio recording is low, and there is no option to change that.

6. (using folder sync for automatic uploads) Also an auto-disable timer would be nice, in case recording is started unintentionally.very much not sure how to answer your questions.

7. Wish there was an option to stop recording after a preset time instead of only manually.Fantastic app !..the best free app that at least do recording for longer time ! ..and yes longer, 30 min.

8. It is very nice that the recording notification doesn't stand out and you need to open notifications to see it.

9. Using sound-down to start recording, which is slow and messes other sounds volume afterwards.

10. I've got missing audio on my recording of today's meeting.

11. Witb some of the good compression files that I use from google play, it tells me that the "format is not supported"..can u guys perhaps shine a light on this issue ? ..thank you ! Mcquinn Steve.I like it but video orientation is playing up.

1. Fix Background Recorder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Background Recorder: Restarting the app will resolve most errors.
2. Update the Background Recorder App. Here is how:
   1. On Android goto PlayStore » Search for "Background Recorder" » Open Background Recorder » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Background Recorder » click "UPDATE".
3. Clear Background Recorder app cache: Clearing cached data will force your app to retrieve the latest data directly from Background Recorder servers.
   1. On Android, goto Settings » Apps » Select "Background Recorder" » click Storage » click "Clear Cache".
4. Check Background Recorder app permissions. If any of these permissions required to use your device's features are disenabled, Background Recorder might not work.
5. Uninstall and reinstall Background Recorder. If nothing else has worked, completely uninstall Background Recorder then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Background Recorder not working

2. Fix Background Recorder Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Background Recorder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Background Recorder not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Background Recorder may not be able to connect to the Internet when running in the background.