Contact MyMeds Customer Service

Why should I report an Issue with MyMeds?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MyMeds, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It would probably work really well with people with different needs.I can't edit any if the required fields and without those being filled in, this app is useless for what I need it to do.Always locking out, had to constantly create passwords.

2. What really caused me to give up on its usefulness though was it having no ability to input special instructions like "take 3 tablets the first 3 days, 2 tablets the next 3 days..." Not the worst app of sorts I've tried though.

3. Force me to keep those records in the app so that you can sell my info to advertisers?? I hope thats not the case.App won't save meds after entered.

4. Why can't I just select multiple options, rather than have to type in all out in "other"? Also, a place for that long prescription number you get from pharmacies to identify your prescription would be nice.

5. Even the simplest things to input in the app I had problems.I take a medication for multiple reasons that are prelisted.

6. I'd love to go back and edit history taking certain meds.

7. I like that there's a web app so I can use this from work, I just wish the whole thing were less clunky and more user friendly.This would be perfect App if everything would work properly.

8. The app is clunky and takes a long time to reload screen after checking off a med.

9. My 9PM meds always appear before my 7AM and noon meds on the checkoff screen.

10. Sometimes I forget to check it off in the app but I definitely took the medication and there's no way to modify that once the day has passed.

11. Not worth the effort.Won't let me remove a medication I am no longer taking.

1. Fix MyMeds Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyMeds: Restarting the app will resolve most errors.
2. Update the MyMeds App. Here is how:
   1. On Android goto PlayStore » Search for "MyMeds" » Open MyMeds » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyMeds » click "UPDATE".
3. Clear MyMeds app cache: Clearing cached data will force your app to retrieve the latest data directly from MyMeds servers.
   1. On Android, goto Settings » Apps » Select "MyMeds" » click Storage » click "Clear Cache".
4. Check MyMeds app permissions. If any of these permissions required to use your device's features are disenabled, MyMeds might not work.
5. Uninstall and reinstall MyMeds. If nothing else has worked, completely uninstall MyMeds then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyMeds not working

2. Fix MyMeds Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyMeds be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyMeds not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyMeds may not be able to connect to the Internet when running in the background.