Contact MOMAX cam Customer Service

Why should I report an Issue with MOMAX cam?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MOMAX to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Press the Bluetooth shutter's down button (Zoom Out), and you will be able to control the zoom-out function of your mobile device's camera.

2. Press the Bluetooth shutter's up button (Zoom In), and you will be able to control the zoom-in function of your mobile device's camera.

3. Press the Bluetooth shutter's left button (Switch Photo/Video), and you will be able to switch between the Video-Recording mode and the Photo-Taking mode.

4. Quickly press the Bluetooth shutter's middle button (Photo).

5. In the Video-Recording mode, it will start recording when you press the middle button.

6. Press the same button again to stop recording, and the video clip will be automatically saved to the album.

7. Use our innovative technology to remotely capture a photo with MOMAX Bluetooth shutter up to 10m.

8. Photos will be stored inside your album MOMAX cam folder, located at the lower left corner of the app's interface.

9. This will activate your mobile device's camera function.

10. Download MOMAX cam now to start capturing great photos with your MOMAX selfie pods.

11. Press the Bluetooth shutter's right button (Switch Front/Rear Camera), and you will be able to switch between the front and rear camera lenses.

1. App not updated since 2016This app needs updating, it used to work on my S9+ but now I can't switch to the front camera since various updates on my phone.Its a selfie stick but cannot switch to selfie-camera, the app will freeze and close directly.

2. selfie cam doesn't work with the Note10+, makes this app pointless.Video resolution fix to 720x480??? So low??? How to change it? At least must same as main camera setting.it doesn't work on the front camera for S10+.And it would hang and crash.

3. Good if the BT could be reprogrammed for use by the user, as it's a good little addition to the whole setup, otherwise I will just be using the selfie stick.Great stick, friendly user but is there any chance to upgrade for better resolution due to the result not really a perfect picture same as video quality.

4. My screen stay on when I use the included camera aplication.Not compatable with Samsung s21 ultra... remote button doesn't allow you to switch between front and back camera.

5. Momax camera app quality is not as good as the native camera app, plus it froze every time I used the momax app and tried to change to the front facing camera.

6. I want the selfie stick for other purposes, and that seems very good, but the Bluetooth receiver only works in momax app.

7. hope momax apps could deal for better use.app cannot be started from the bluetooth remote.

8. got this selfie stick a year or two ago.

9. What is the point for having this appVersion for Apple user looks much more than Androod user.

10. Great hardware but inccompatible app.Using a Samsung Note10+ now.

11. The screen of the phone can't be set to stay on.

1. Fix MOMAX cam Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MOMAX cam: Restarting the app will resolve most errors.
2. Update the MOMAX cam App. Here is how:
   1. On Android goto PlayStore » Search for "MOMAX cam" » Open MOMAX cam » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MOMAX cam » click "UPDATE".
3. Clear MOMAX cam app cache: Clearing cached data will force your app to retrieve the latest data directly from MOMAX cam servers.
   1. On Android, goto Settings » Apps » Select "MOMAX cam" » click Storage » click "Clear Cache".
4. Check MOMAX cam app permissions. If any of these permissions required to use your device's features are disenabled, MOMAX cam might not work.
5. Uninstall and reinstall MOMAX cam. If nothing else has worked, completely uninstall MOMAX cam then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MOMAX cam not working

2. Fix MOMAX cam Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MOMAX cam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MOMAX cam not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MOMAX cam may not be able to connect to the Internet when running in the background.