Published by L'Oréal

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Why should I report an Issue with Style My Hair: Discover Your N?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of L'Oréal to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Style My Hair: Discover Your N

1. From blonde and brown shades to reds and coppers, to colorful shades of pinks and purples, Style My Hair will give you the confidence you need to switch up your hair color.

2. Once you've found a hair color look that's perfect for you, Style My Hair makes it easy to find L'Oréal Professionnel salon!

3. Style My Hair, L’Oréal Professionnel’s 3D hair color makeover app will help you make your hair color dreams a reality.

4. The 3D hair color technology will follow the natural flow of your hair, making it easy for you to decide which color is right for you.

5. Discover a new makeover experience and get inspired for your next hair color appointment.

6. Loving the hair color look you tried on?

7. For the first time ever, you can move around, flip your hair and more!

8. You can even try ombré or sombré looks.

9. Instantly share it with all of your friends.

10. It’s more than a makeover tool: Get your daily dose of hairspiration with tips, tricks and latest hair color and styling trends.

Style My Hair Customer Insights

1. The only things you can do are 1- take a quiz that does absolutely nothing 2- take a picture of yourself and add a color filter that adds barely any color (it's like having a lamp next to you with a pink lampshade versus a purple one) and 3- look at a version of google maps that is considerably worse at everything Google maps is okay at.

2. When you pick a color, nothing happens.What a disappointment!!! Now I understand the extremely low rating which I completely ignored, only because of this being 'L'Oreal' (a higher-priced brand which you expect more from...) It does not upload the picture properly.

3. It looks like what happens when you go over your hair with a coloured brush on photoshop and add a filter to it, except a human hand would remember not to colour in all the surroundings too! I even used a white background to give the app a chance.

4. Furthermore, the models and the hair overlays are horribly photoshopped.Does not work & not user friendly.

5. From what I could tell there were not many options to adjust my photo either e.g. resize/align/indicate where my features were, which made it hard to actually visualise the desired changes/filters the app is intended for.This app is very hard to understand.

6. The camera was incredible laggy and you basically need to use a selfie stick to get your face in the tiny oval that is the face guide.There was also no instruction whatsoever as to how to use the app.

7. Oval for placing face in the Try A Style is unnatural and forces you in a strange posing position.

8. Also will not let your photo be properly centered in the face marker so the styles that are given for option are useless.

9. Cannot move or adjust picture size when you eventually get to the picture you want and have selected it.

10. If you have 3000 photos, you need to scroll through all to get to a picture you want.

11. I wanted to change my hair color- nope, cant do that either.

Steps to Troubleshoot & Fix Style My Hair Issues

1. Fix Style My Hair Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Style My Hair: Restarting the app will resolve most errors.
  2. Update the Style My Hair App. Here is how:
    1. On Android goto PlayStore » Search for "Style My Hair" » Open Style My Hair: Discover Your N » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Style My Hair » click "UPDATE".
  3. Clear Style My Hair: Discover Your N app cache: Clearing cached data will force your app to retrieve the latest data directly from Style My Hair servers.
    1. On Android, goto Settings » Apps » Select "Style My Hair: Discover Your N" » click Storage » click "Clear Cache".
  4. Check Style My Hair app permissions. If any of these permissions required to use your device's features are disenabled, Style My Hair might not work.
  5. Uninstall and reinstall Style My Hair. If nothing else has worked, completely uninstall Style My Hair then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Style My Hair not working


2. Fix Style My Hair Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Style My Hair be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Style My Hair not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Style My Hair may not be able to connect to the Internet when running in the background.

Reported Issues

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