Contact MIPC Customer Service

I press the download button then go to Files to play and open with mp4 player it says cant open or play. How can I fix this? 20 minutes 20Mb video. Trying opening with many software programs. Doesnt work.

Can you move the alarm button over to the left? Its too close to the full screen choice and the edge of the screen and gets accidentally pressed a lot or does unless you are very careful

How can I save more videos. There seems to be a 100mb limit. And it only saves to my documents not to my phone. How can I save the videos to google photos?

Camera is not connecting! Help or I'll return product and send a review! people don't have funds to waste

I have paid for Cloud Storage and it's not working, it won't let me open it up I keep getting a message highlighted in green that it's not paid for etc

My Recordings are no longer writing to my cloud storage? Also, the dates of validity do not make sense, it says maturity is 2025-09-07?

Hi I paid for 2 years of cloud service but I did not like the service and the camera for many reasons so I just want to stop the service from renewing itself. I paid for the cloud storage through the MIPC app on my iPhone. The subscription DOES NOT show up under subscriptions on the apple App Store though. I tried logging into the MIPC website but it says my account was never activated. I found the old activation email from when I bought the service on September of last year but it says the link expired but I'm pretty sure I activated it. I see no other way to stop the service from renewing itself and charging me again so please help me cancel this.

why not download

I want to delete it because it isn't working anymore tells me I don't have permission I want to reinstall after it's deleted

I have monthly subscription and paid but does not give me cloud recording it says renew subscription this account is taken out automatically and shows paid

I have monthly subscription and paid but does not give me cloud recording

I cannot get my new Kamtron Cloud IP Camera to connect to wifi. Frustrating.

I have just received a new router and Wi-Fi from my broadband provider, I am trying to have all my mipc cameras added to this Wi-Fi however. It keeps asking my username and password. I have forgotten both of these. Could you please have my account username and password rest to enable me to access my mipc cameras?

Cant login to view camera or anything

Necesito la contraseña que puse la última ves en esta cámara ID 1FIEGBRIW6RA

I need someone to contact me. It may be me but I'm not understanding how do I see footage from the day before

Trying to make an acc

I can't get past the second prompt of the password to register

App wont let meake acount

I reconnected and reset device camera. It will not accept new email and password. How do I start over??

I installed the app on my Android phone but I cannot set up an account. Set up screen it has a place for nick name but not username and I've tried everything but I cannot create an account. Help please

Hello camera 827-c (panamalar) goes offline after trying to move the camera head by app. Cannot reset or reconnect the camera afterwards. I have already 2 other cams connected that work fine since 3 years. Bought the last one 1 week ago on amazon.

I need someone to contact me so I can explain in detail. I have spent the last 3 hours trying to fix both cameras. My power went out for about 10 seconds which made the cameras shut down and now they refuse to go back online. Now one of my cameras is no longer showing up in my account. Very frustrated.

I purchased 12 months of cloud storage but everytime I try to connect to the cloud it wants me to purchase the storage again and will not allow me to connect my camera to the cloud storage already purchsed

I have updated my membership to a moth memory! I would like to get access to my camera from 12/23-12/30. How can I get it?

My camera is locked. I’m trying to reset the camera password without resetting the camera. Which is bolted to the side of my House, where I can’t get it.

I have the appbon my iPad and iPhone. On my iPad it says not registered but can still access on my iPhone please help

My camera stopped working without a reason. Please I need your help to fix as soon as possible. Would you please send me a phone number where I can contact you asap. thank you very much for your support

I cannot remember my username and password. I need help to either reset or recover this information please.

Switched phones a year and a half ago and forgot to unpair my device. When I tried to use it with my new phone it failed. Gave up and put it in my desk. Just got it out and tried to hook it up. Failed. Can everything be reset as it was when I got it.

Hello when I try to log onto the camera or set up it tells me I have a password era check the password and retype the password it’s still comes up with password error I go in and I remove the device and add it again and it still comes up password error I go through all the prompts and go through everything all the way down the line and I still don’t get no connection to the router I even moved it closer why is that can anyone else be on the line I notice when I’m doing this that the lens is turning as it supposed to do but it’s not even connected what could probably be the cause

I CAN'T GET MY MIC AND SPEAKER TO WORK RIGHT CAN SOMEONE CALL ME HELP ME WITH IT

username: reidbrannan

To whom it may concern,

Under the GDPR and CCPA codes I formally request to have my account registered under the email address reidbrannan@redacted and with the username reidbrannan deleted permanetly. The reason for this is that I no longer need access to these cameras and will be disposing of them. Thank you for your time and please send me confirmation of deletion.

-Reid Brannan

Can not connect on my phone like putting in username and password. Two days in a row.

I have the MPIC app for my smart camera on my phone and am unable to log into it. it says that there is a mailbox registered and I do not remember my password so when I went to try and change it it says that there is no account bound to the email???

I bought iCloud storage. 2 devices for 4.99 and won’t work.

I had a 4 hour recording that was trying to save. The app closed down and I seem to have lost the recording. Is there anything I can do?

Camera has been stop recording. Stop recording 12/13/2021 have not record since then.

Trying to download video from my cloud storage but always get failed to download message. How can I download full recordings?

Y'all took money for my cloud storage from my bank account and it still wont work

I can not log in, I have two cameras, and one I can't connect and now the app is saying I need to log in but I can not remember my user name.

Your system/app will not recognize my username or my password

Would like refund for recent purchase of iCloud storage. Mistake purchase.

Hi, I had a camera a while back but it broke, so a friend gave me hers. I am trying to log in, but I don’t remember my password. And everytime I click forgot password it says account not valid:/

I am trying to connect to my cameras but it won't take passwords. I reset cameras and it still will not connect with admin password

Forgot the password and it's not linked to any email account. Can someone help please?

Cant connect on my phone like putting in my username and paaword

My camera keeps going offline for no apparent reason then it takes forever to get it online..can u help so it quits constantly going offline and records outside

I try to download video from camera to pc. It just keeps spinning and stays at 0%. Am I doing something wrong or does it just not work. I use the MIPC Android app and I'm able to download on my phone.

Hello,
the MIPC application no longer works. It mentions that my username and password are no longer valid. Unable to read the QR code below the camera. Can you help me?

LEFUN

My dad moved the camera to another room and now i cant log back in?

My kuda account has been locked for about a day now am unable to send and receive money out. Unable to buy airtime and other things on my account

I need to renew my mipc cloud storage service

Hi I have just paid for Cloud service last night but nothing will save. Thank you

Is the a doorbell camera that I can purchase which works with MIPC app? if you have more than one option please let me know. thank you

When using your APP to record with my phone after 2-4 seconds it closes the feed and goes back to the camera selection screen canceling the recording.

Need to reset a forgotten password and my email is not bound to it. Soulmaster is my username

I cannot reconnect my camera wirelessly again since it got unplugged accidentally. I desperately need this issue fixed and why isn’t there a 1-800 number like really come on

When I sign on it says that my camera is offline. How do I get it online?

I cant find old video from the past? certain days are there but not the ones i need

I cannot reconnect my camera. Is there a problem? Can you help me reconnect?

I am having issues connecting with my cameras. I called the internet and they checked the connection and wifi for all my devices. for some reason I am having trouble with this app

App will not open. It keeps spinning on the login page. Was fine yesterday and nothing changed on my end.

NONE OF MY CAMERAS ARE WORKING ANYMORE ALL AT THE SAME TIME STOPPED WORKING AS OF 10/12/21

Cannot log into mipc website, have used it for two yeard

My cameras are not connecting keep saying offline

Your app is down and moving very slow

All of the sudden the app says network unavailable . I cannot see any of my cameras are you working to resolve this or did you go out of business ??????

My camera will not connect to the router

Not working live mobile record and download through mobile

Cannot retrieve photos or clips either thru documents or elsewhere, have cloud.

I log out from the cloud and now I can't log back in

Application show wrong password . Camera stopped

Can someone please contact me. I need help with my camera. I had something come up saying something about updating and i said not not remind me later, then when i pulled up the camera it wont bring up my coud storage.

I am unable to record. It starts the stops after 10 seconds. I have restarted and reset the camera and that did not help. Can you help me?

I am trying to use my mipc app to download video that my camera has recorded to my phone but it attempts to start the download process the goes back to the camera select screen with out downloading.

Hi there, I can’t see my video. It was locked 🔒 When I click on the video. the device ID is 1jfiegbrjuw1a which I don’t remember that was my ID. I can’t even reset the password. Thank you.

The camera is not working properly
The app is also not responding

On windows PC ,where does the footage save to?
It went through the save process saying it was going to downloads, but there is nothing in my downloads.

Also tried on the app, when I download it closes the app??

help please

im not really trying to complain just had a quick question. my girlfriend has mipc cams hooked up to her mipc app on her phone and recently we just downloaded the windows app as well. with that being said my question is how do i view the cloud recordings on the windows app, we already know how to view them on the android app. if you can please get back to me with instructions on how to do so that would be greatly appreciated.

Both my cameras drop sound not coming. Cannot see anything as both not working.

I had the camera app on my old phone now I have a new phone the mipc app transfered but I am not getting my cloud vedios what do I need to do thanks

Hello, I am not able to log in anymore. Just was in and it threw me out and didn't let in. Tried to reset my password but the account didn't find my email address either :( problem is that I didn't write down my username as . Is there any way how I can get in again or recover my password? Camera is in puppy room and I need it! App is in my phone

When I try to play recorded videos on "My Documents" folder, the clip's playback is fast. 3 minute recorded video will play for only around 20 secs. Audio is normal speed but playback is fast.What's wrong?

How do I change subscriprion frim 6 99 to 2.99 a month. Doesnt let me to that on page

How to view image in my album

Just signed up for the cloud service,,it's not working,I will call my credit card company and stop payment if we cannot git this issue figured out.thank you.rembebob@redacted

I’m leaving for a trip in the early am and my camera needs to work for my dogs while we are out of town and the caregiver will be here

I cannot log in to camera with w

Hi I was wondering if you could help me…
1) Does the camera STOP storing video to the cloud if you connect to it through an Echo Show? I have cloud storage setup, but it didn’t record anything from 8/9 to 8/12
2) Would you be able to specifically look into my issue to see if you can recover the recordings for one of my cameras from today (8/13)? It’s very important.

Please help….thanks!

I installed the security cam, and downloaded MIPC on my iphone. I bought cloud storage today, but the cam cannot record. How can I set the recording to be continuous (24/7) without SD card and the recording can be stored to cloud automatically? Thanks

Good morning. I have 2 question?

1. At one point my camera was recording on a 24 hour loop, now it stops recording sometimes after 11 o'clock eat, I have it set from 0000-2400...please advise?

2. Why can't the camera accept the SD card it keeps saying that no card is in the device and I don't see where I can format it at.

The MIPC app for Windows doesn´t show all the videos recorded in the camera, using the mobile app I can scroll down and get the full list of videos but that is not possible from the Windows app. For example I am trying to see all the videos from yesterday and using the same filter (1 hour videos) in the mobile app I can see 24 videos but in the Windows app I can see just 10 videos (from midnight to 10am)

I need someone to contact me as I am having recording issues. There are gaps between recordings. Why is this happening? The day and time that I needed was not recorded. This should record 24/7. I'm very disappointed. If not fixed I'll have to go with a different company because this is a real safety issue.

App does not let me login keeps saying invalid name and password.

Would it be possible to let me know if my dome camera is registered thank you Geoff Pither

Will no longer allow me to log in to APP and my cameras. When I give username to allow me to make a new password says cannot find username but the when I try to start a new account it says that I have an open linked avmccount so it stops me from getting a new account. It will not let me reset the password on my existing account. 623 628 4650

I want to change bind email ID . It’s urgent to change

I forgot my log in credentials from account name to password how do I reregister my account and camera. Do I have to start over