Published by kugle on Dec 20, 2023

Report an issue with MIPC.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with MIPC?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of kugle to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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MIPC Customer Insights

1. The app and therefore camera is junk! "Operation Without Permission Error" every time I try to change a setting or format SD card? Doesn't loop recording on continuous record mode so formatting once full is only option, which gives you an error.

2. The camera's pic quality is great from what I saw yesterday, but without the app working, it's useless and I'm pretty disappointed.Love the camera but the app has a bug that they need to fix The notifications time out after a while.

3. However recently you now need to skip past an ad to access the live feed every time, which is not only annoying but causes a delay in seeing the feed from the camera.

4. Bring back the option to fully adjust the camera image not just a day or night mode.Works well enough, but has flaws.

5. When it does pick to work, it's so clear and nice.Used this app with their camera for over a year and it was great.

6. A bright window whitewashes everything and without the settings to adjust it ruins the camera quality.

7. Which makes it really difficult to get a clear view in bright areas or to improve camera quality to best fit the area where the camera is located.

8. I just wish there was notifications I could get when there is a camera reading, aside that it's been very useful, easy to use, and not a super paint to set up.

9. I'm at work and want to check my camera, which is the whole purpose of having it.

10. I would recommend another camera and app.Absolutely no customer service.

11. It worked fine when I bought it, now with the app upgrades it's useless unless you're only interested in watching it live.Honestly, I've been using this since summer 2022 and I actually adore it.

Steps to Troubleshoot & Fix MIPC Issues

1. Fix MIPC Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MIPC: Restarting the app will resolve most errors.
  2. Update the MIPC App. Here is how:
    1. On Android goto PlayStore » Search for "MIPC" » Open MIPC » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MIPC » click "UPDATE".
  3. Clear MIPC app cache: Clearing cached data will force your app to retrieve the latest data directly from MIPC servers.
    1. On Android, goto Settings » Apps » Select "MIPC" » click Storage » click "Clear Cache".
  4. Check MIPC app permissions. If any of these permissions required to use your device's features are disenabled, MIPC might not work.
  5. Uninstall and reinstall MIPC. If nothing else has worked, completely uninstall MIPC then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MIPC not working


2. Fix MIPC Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MIPC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MIPC not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MIPC may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Mere number se MIPC app load nahi ho rahi hai jabki doosre number se sahi load ho rahi hai mere number se load karne per internet ki speed slow ho raha hai or result mein time out aa raha hai

    — by Suman 2 months ago

  • I want to delete my account it doesn't give me option in the app

    — by Ashlee 2 months ago

  • Windows app not working. It starts, says "loading", then presents a blank white screen. Same problem on 3 different computers, all Windows 10. Have tried several times, including rebooting the computers Worked ok yesterday.The phone app woks, and I can see my cams via the website.

    — by chris 3 months ago

  • I want to delete account. Because somehow mipc app is not letting me log in. It doesn't allow me to reset password. Nothing works. So I think if you delete my account from your end. Maybe I can re register

    — by larry vasquez 3 months ago

  • I cant log into My mipc app. I can't remember my user name or password.

    — by Brian 4 months ago

  • The reset password button not working

    — by Ruma 4 months ago

  • Since this morning. I cannot log in into MIPC. Never had a problem before. Is your server down? Cannot connet on PC or phone.

    — by Amelia 5 months ago

  • Connection timeout error. Fine when home with WIFI. Won't let me in app when outside. Please help

    — by Mark Bissett 5 months ago

  • I need where my camera was on within last year internet and accounts as my daughter dad had my camera on his account

    — by Angela frye 9 months ago

  • the MIPC app on my phone has some saved videos from a camera in my home, I need to email & how do I get them off the app ?

    — by Sharon E Jones 10 months ago

  • I can’t get logged in to my camera. It says wrong password when it is right. How do I fix this?

    — by Shelly Stallings 11 months ago

  • Camera ka passwords bhula gaye hain

    — by Bharat jain 1 year ago

  • Hello I just recently bought two of your cameras and installed them into the VFW here in South Oklahoma City. I am the owner and I can show the receipt of purchase of these two cameras and when I log in to the MI PC app to view the cameras it says that the password has been changed or is incorrect. Unfortunately I allowed two of my staff to access those cameras with full access and allowed them to use their own email to log in. Yesterday I had to fire both of those staff members from my team. Due to unforeseen circumstances and ban them from the property. The email address attached to the cameras is ericlundberg3486@redacted but I need that email address updated and changed ASAP please to paranormallivemediaoutpost@redacted through the mipc app

    — by Christopher Robert Pittman 1 year ago

  • I have a TETHYS camera and the app is not letting me in asking questions that i never seen before. Please advise

    — by Terry Meeks 1 year ago

  • Hi, I purchased a camera for my son's nursery a little while back. I just installed it about 2 months ago and everything was working great. All of a sudden the sound has stopped working. I probably only had been using it a solid 2 weeks as he has just graduated from his bassinet to sleeping in his crib in his room. I feel this should not be happening as it's brand new.

    — by Katherine Figueroa 1 year ago

  • My Frontier Cam outdoor surveillance cameras go offline and then I cannot get back online.

    — by Jimmy Hines 1 year ago

  • I need support to Login On my Bosma Basebox Model number F107 1TB CLOUD STORAGE BOX. PLEASE HELP.

    — by Jimmy Hines 1 year ago

  • I have paid for cloud storage for a month and reoccurring on a monthly basis. My account has been charged however nothing is being stored to the cloud and when I click on cloud storage said “don’t opened iCloud storage, to the purchase screen. How can this be fixed?

    — by GeovannY 1 year ago

  • I forgot my password so I tried resetting my password the link you sent me doesn't work.i insert my new password and click on ok and nothing happens it doesn't say that the password has been changed in fact it doesn't do anything

    — by Connie Chism 1 year ago

  • My recording not working won't let me rec and says without permission wen trying to configure

    — by kamran tahir 1 year ago

  • I got a new Wi-Fi router with 5g Wi-Fi. My camera doesn’t support 5g how do I reconnect to 2g?

    — by Elise Cobbin 1 year ago

  • I keep trying to reset my device password but it keeps saying my admit password is incorrect when it is not. I logged in the password just fine and I just used it to log into this to send this message. If I can get help with that it would be great

    — by Elizabeth OBrien 1 year ago

  • I can't pay my bill to get my cloud storage back. It keeps saying expired but no way of paying it

    — by Benjamin robinson 1 year ago

  • I need to get my account attached to this email so I can use my camera. I bought a new camera and connected it to a new account and it works fine. I would like to be able to take my older camera and connect it to my new account also.

    — by Ashley Jacobson 1 year ago

  • An old GM at our restuarant lost the password to our account and it was linked to a deleted email. We are trying to restore the account and setup new payment so we can viuew cameras again

    — by Abelsonthelake 1 year ago

  • Hello,
    My camera will not accept my password any longer and I cannot change my password because the software will not allow me to. I request a link to be sent to me to change the password, but when I put the new password in I cannot proceed to the next step.

    — by Lillian 1 year ago

  • camera Kamtron model 1jfiegbqdfssq works good with ethernet cable but wont work with wifi.

    — by PETER 1 year ago

  • I have been getting charged for a subscription without my knowledge,you would be able to see in the last time I use Mipc I would like a refund for the months I was charged without using your service

    — by Eduardo Hedman Benedetti 1 year ago

  • Please confirm me the final price of cloud subscription... As in video it shows at 17% discount, while purchasing it doesn't shows discount.

    — by Ayush 1 year ago

  • can't login just comes up with invalid username

    — by Alastair Hill 1 year ago

  • I m not able to renew , please suggest

    — by Bharati Jadhav 1 year ago

  • I created a MIPC account and it was working but now it’s not working but showing trouble shot,when ever I try this camera not working even I try and follow your instructions, please help to activate the device, thanks

    — by A2ZFANCY 1 year ago

  • Setting mistake

    — by Mangaldas 1 year ago

  • I had 4 one got taken and I want it removed

    — by Jessica Welch 1 year ago

  • Can you please cancel my subscription
    My username is
    sara85348@redacted
    Password
    Babyjay7322
    Thank you

    — by Sara Brown 1 year ago

  • I have cloud storage but it seems like my camera is not recording properly. I gave other cameras and I see people on that camera but not the MIPC. What is going on?

    — by Carol Spinner 1 year ago

  • MIPC has billed me for a few months for $6.99 each month for cloud services on one of their security cameras but when I try to view the cloud it says I do not have an account.
    Who can I speak to (verbally or via text) to resolve this issue?

    Thank you!
    Larry Woolever

    — by Larry Woolever 1 year ago

  • It keeps saying user name is empty it's not

    — by Kelli Dietzel 1 year ago

  • I can not change my password and when I do it returns back to the old password . the camera will only respond to the left button will not respond to the right button on the screen. you can contact me at 443 608 6510

    — by Antonio Finlay 1 year ago

  • I need to recover deleted history from mapc

    — by Hlengiwe 1 year ago

  • the email i use isnt connecting and i try password says its wrong. none of which ive changed

    — by cheryl corey 1 year ago

  • Je viens d'acheter la caméra, ça me démande de me connecter pour accéder à la caméra sauf que ça me demande pas de créé un compte et je n'en ai pas

    — by Anaëlle Ramillon 1 year ago

  • I have a difficult time with your app. When I leave my apartment it's connecting right away. But if I try again later it won't connect with my password or email.

    — by Virginia Scarborough 1 year ago

  • Had to get a new phone, I cannot reset my password on the mipc app.

    — by Sergio Partida 1 year ago

  • Every time I change my password it returns to the old one . The camera dose not move up or down and dose not move to the right.

    — by Antonio Finlay 1 year ago

  • Cannot make payment

    — by Mary Hall 1 year ago

  • I'm a new customer. Why won't you your app accept my email and password??

    — by Brad Lambert 1 year ago

  • Cant sign in to get started

    — by Mario Hardmon 1 year ago

  • I have lost 6 of my security cameras due to message that states"Network busy". What can I do to correct this message?

    — by Jan Ferriss 1 year ago

  • Mipc app charged me for $48.99 instead of 2.99 for the month.

    — by Natacha Rivera 1 year ago

  • I cannot open my MIPC android application

    — by John Nino 1 year ago

  • NO access to my account via APP since 3 days ago

    — by giancarlo Crisanti 1 year ago

  • The software won't even let me sign upIt keeps sayingThe username area is blank or empty

    — by Gary 1 year ago

  • My camera cannot have cloud storage they want me to upgrade to 4 cameras when I have 2 cameras. I'm paying $11.99 a month why do I have to upgrade? One of my cameras already have cloud storage I just need my other camera to have it also.

    — by Jose Munoz 1 year ago

  • How do i reset the password or get a password reminder.

    I have 2 cameras and would like to share but it says wrong password and i dont know how to do a forgot password

    thanks
    Charles

    — by Charles Freidman 1 year ago

  • recently moved forgot usermane and password please advise what to do

    — by George R. Shaw 1 year ago

  • Moved and forgot user base and password

    — by George Shaw 1 year ago

  • I am subscribed to cloud storage but can’t activate it

    — by Tansi Turner 1 year ago

  • Cancel the upgrade. For 20.99. I want the 8.99 package

    — by Cynthia Marshall 1 year ago

  • I didn't want to upgrade. I wanted 4 cameras for 8.99 a month

    — by Cynthia Marshall 1 year ago

  • Mpkelawa

    — by Mahendra pal 1 year ago

  • I need to get the video from 9/21-4/22 if at all possible. My ex-wife poisoned me and I sure it’s on my MIPC camera. Let me know something.
    251-229-7752

    — by Chris Wooden 1 year ago

  • I cannot get my camera to work after doing the trouble shooting

    — by Renee l Coleman 1 year ago

  • Can you tell how much you going charge me on 8/2/2022. On my account. When I paid my account yesterday it said 8.99 for 4 cameras. Then it said one month free then next month 20.99. What's up with that

    — by Cynthia Marshall 1 year ago

  • Trying to set up your app. When it asks me for user name i put my own name and click next after all orher info is typec
    Prompt tells me i cannot leave user name blank, even aftsr i type it in.

    — by Hector Anaya 1 year ago

  • I can not get my app to accept my email address to set up an account to install camera. please contact me back at the phone number 252-903-0207

    — by Dee Colbert 1 year ago

  • I subscribed to 1cam 30days loop record Monthy for my MIPC Cam. Where do I see the videos? It is not on the app when I open it like the SD card used to be.

    — by Jackson732 1 year ago

  • Have new phone. Doesn't recognize pw, I see no option to create a new user ID. Thank you.

    — by Pauline Liese 1 year ago

  • My camera PTZ Camera is getting off again and again.

    — by Tarundeep kaur kaur 1 year ago

  • Cameras work but no cloud recording is being saved.

    — by Val 1 year ago

  • cant log in cant create anything on cell phone the unit repeat itself mwaiting to recieve wirless confiqueration

    — by curtis winn 1 year ago

  • Cannot connect camera to mobile app

    — by Joselyn 1 year ago

  • I am unable to acces my camera and I'd password is not working.how to reset

    — by Urvi 1 year ago

  • I would like to change my email that is on the account

    — by Matt 1 year ago

  • I only have one camera and so why am I paying for more?

    — by Sara 1 year ago

  • I'm trying to sing up on the app but it keeps telling me invalid username

    — by Robert Bitter 1 year ago

  • I'm forgot user ID and password,

    — by DEEPAK 1 year ago

  • outdoor camera isn't working..checked cords and outlets ..im know there is a battery but unsure how to remove it

    — by Lisa Consavage 1 year ago

  • Cannot not find my logon and password information because of a computer crash. Can you provide that to me? The id on the camera is 1jfiegbqki51q

    — by Jim Reagan 1 year ago

  • I cannot see live feed anymore that I am suppose to have. contact me as soon as possible. 347 276 0900

    — by Celina George 1 year ago

  • I can't log in online but can on the app

    — by Christopher r Mechling 1 year ago

  • I have the D3D camera and I am unable to buy a cloud subscription. Please help me.

    — by Nitish Sharma 1 year ago

  • Forgot my user name and password

    — by Robert Padilla 1 year ago

  • Hi yes I really need to talk to somebody from the mipc department my Conoco camera was just set up but now I'm having password issues I created a password I reset it so I can restore the default of my old password which I still have but I don't know if I'm supposed to reset my password or not in order to secure the camera and also most importantly I do not know how to bind my email it says unbound email could somebody please help me with that and help me configure and problem solve this issue so that I can get my camera up and working I really need it working right now please for security and protection contact me at my email at spacegirl218@redacted thank you for your time please get in touch with me when you can 😉

    — by Marie 1 year ago

  • I completed the download for Windows but it will not work & requires an update that I cant seem to find.
    Can you please email me the update link for Windows

    — by Dan Gibbs 1 year ago

  • Hi team , I forgot my password to my account and I did not bind my email with the account . What can I do now ? Camera is not accessible to me ( as I am in a different place ) . I only remember my account. Plz help me .

    — by Shyamala 1 year ago

  • Purchased new phone. cannot sign in or change user name or password. Forgot user name and password

    — by M.E. Douglas 1 year ago

  • Cam works fine and saves to inserted micro but can not download and save file to phone. Download reaches 97% then stops. When i try to read file, it says file can not be played.

    — by Tony scud 1 year ago

  • I just got one of these cameras and the app is continuously telling me that username cannot be empty when it is not empty and I have tried many different names. If this doesn't work soon im going to be forced to return it all as it was a total waste of time and money.

    — by Kaila Buck 1 year ago

  • Cant bind to my email

    — by Kathy garza 1 year ago

  • I can't remember my User ID. So I need to delete so I can start again.

    — by Lois Thompson 1 year ago

  • How do I find my User ID so I can log in? Keeps saying wrong ID.

    — by Lois Thompson 1 year ago

  • My camera tells me set password fr security and when i enter the cose password it seems as if its connecting then then times out saying the network is busy .

    — by Asha K Wright 1 year ago

  • User KerryBroome1
    I cannot see my cloud storage and therefore cannot access stored images

    — by Kerry Broome 1 year ago

  • Camera not recording to cloud on its 7 day cycle even though it is on 24 7

    — by Wayne S Warner 1 year ago

  • Had 2 reset phone but mipc won't let me log on yet says I'm registered I reset pw

    — by Lucy Guerrero 1 year ago

  • Hi! Google and Apple Maps have my business as permanently closed. I have never seen permanently closed and would like someone to please fix this issue for me. My business is Mary’s Mountain Cookies located in Fashion Square Mall Scottsdale. Thank you for your help with this matter. Alecia

    — by Alecia Selden 1 year ago

  • I I'm having trouble I get on register go to strong password have a strong password but it won't let me do anything else what can I do to fix this

    — by William Garcia 1 year ago

  • The login isn't recognizing my email account. Trying to set up new configuration

    — by Sarah Rodgers 1 year ago

  • I press the download button then go to Files to play and open with mp4 player it says cant open or play. How can I fix this? 20 minutes 20Mb video. Trying opening with many software programs. Doesnt work.

    — by Chris Johnson 1 year ago