contact MIPC

Contact MIPC

App by kugle




Report an issue with MIPC.
Send the customer service your feedback so they can fix your issue asap.

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  2. Pulling issues faced by users like you is a good way to draw attention of kugle to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



MIPC Features and Description

MIPC is a mobile real-time video surveillance software used with Cloud IP Camera. Through this client, you can view your home, shops, offices and other places at any time in real-time video and video history, also receive immediate alert to the place of abnormal information alarm, and take safety precautions at the first time. Main function: ·Support mobile real-time video surveillance; ·Real Time HD video viewing; ·Remote PTZ control, operate on the camera direction rotation through the touch screen; ·Support remote intelligent video recording, video real-time notification and playback; ·Support real-time intercom, video electronic amplification and other functions; ·Real time alarm and information push. When the environment is detected, the client will receive the alert information immediately;

contact MIPC image 2   contact MIPC image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have the appbon my iPad and iPhone. On my iPad it says not registered but can still access on my iPhone please help

    — by Sandra on Jan 20 2022


  • My camera stopped working without a reason. Please I need your help to fix as soon as possible. Would you please send me a phone number where I can contact you asap. thank you very much for your support

    — by Diana Castillo on Jan 18 2022


  • I cannot remember my username and password. I need help to either reset or recover this information please.

    — by Debbie Townsend on Jan 17 2022


  • Switched phones a year and a half ago and forgot to unpair my device. When I tried to use it with my new phone it failed. Gave up and put it in my desk. Just got it out and tried to hook it up. Failed. Can everything be reset as it was when I got it.

    — by Jason Hackbarth on Jan 17 2022


  • Hello when I try to log onto the camera or set up it tells me I have a password era check the password and retype the password it’s still comes up with password error I go in and I remove the device and add it again and it still comes up password error I go through all the prompts and go through everything all the way down the line and I still don’t get no connection to the router I even moved it closer why is that can anyone else be on the line I notice when I’m doing this that the lens is turning as it supposed to do but it’s not even connected what could probably be the cause

    — by Antonio Finlay on Jan 10 2022


  • I CAN'T GET MY MIC AND SPEAKER TO WORK RIGHT CAN SOMEONE CALL ME HELP ME WITH IT

    — by RICKY WOOD on Jan 08 2022


  • username: reidbrannan

    To whom it may concern,

    Under the GDPR and CCPA codes I formally request to have my account registered under the email address [email protected] and with the username reidbrannan deleted permanetly. The reason for this is that I no longer need access to these cameras and will be disposing of them. Thank you for your time and please send me confirmation of deletion.

    -Reid Brannan

    — by Reid Brannan on Jan 04 2022


  • Can not connect on my phone like putting in username and password. Two days in a row.

    — by Jackie on Jan 04 2022


  • I paid for cloud storage the price said 6:99 but I was charged 50 dollars I would like a refund.

    — by Christy on Jan 03 2022


  • I have the MPIC app for my smart camera on my phone and am unable to log into it. it says that there is a mailbox registered and I do not remember my password so when I went to try and change it it says that there is no account bound to the email???

    — by lisa on Dec 31 2021


  • I bought iCloud storage. 2 devices for 4.99 and won’t work.

    — by Chatell Warren on Dec 30 2021


  • I had a 4 hour recording that was trying to save. The app closed down and I seem to have lost the recording. Is there anything I can do?

    — by Wilmer on Dec 29 2021


  • Camera has been stop recording. Stop recording 12/13/2021 have not record since then.

    — by Doug Jackson on Dec 23 2021


  • Trying to download video from my cloud storage but always get failed to download message. How can I download full recordings?

    — by Nichole Wyant on Dec 21 2021


  • Y'all took money for my cloud storage from my bank account and it still wont work

    — by Stacy Walter on Dec 16 2021


  • I can not log in, I have two cameras, and one I can't connect and now the app is saying I need to log in but I can not remember my user name.

    — by Jerri on Dec 15 2021


  • Your system/app will not recognize my username or my password

    — by Robert Pearson on Dec 15 2021


  • Would like refund for recent purchase of iCloud storage. Mistake purchase.

    — by Sara Choi on Dec 13 2021


  • Hi, I had a camera a while back but it broke, so a friend gave me hers. I am trying to log in, but I don’t remember my password. And everytime I click forgot password it says account not valid:/

    — by Rebecca Brooks on Dec 12 2021


  • I am trying to connect to my cameras but it won't take passwords. I reset cameras and it still will not connect with admin password

    — by Yvette on Dec 11 2021


  • Forgot the password and it's not linked to any email account. Can someone help please?

    — by Ankita Guha on Dec 11 2021


  • Cant connect on my phone like putting in my username and paaword

    — by Vickie Peevot on Dec 08 2021


  • My camera keeps going offline for no apparent reason then it takes forever to get it online..can u help so it quits constantly going offline and records outside

    — by James Loud on Dec 05 2021


  • I try to download video from camera to pc. It just keeps spinning and stays at 0%. Am I doing something wrong or does it just not work. I use the MIPC Android app and I'm able to download on my phone.

    — by Glenn on Dec 01 2021


  • Hello,
    the MIPC application no longer works. It mentions that my username and password are no longer valid. Unable to read the QR code below the camera. Can you help me?

    — by André Isabel on Nov 22 2021


  • LEFUN

    — by Rangel on Nov 18 2021


  • My dad moved the camera to another room and now i cant log back in?

    — by Tony Ganeko on Nov 14 2021


  • My kuda account has been locked for about a day now am unable to send and receive money out. Unable to buy airtime and other things on my account

    — by Kamarldeen Yusuf Ayomide on Nov 14 2021


  • I need to renew my mipc cloud storage service

    — by Franklin Sutton on Nov 12 2021


  • Hi I have just paid for Cloud service last night but nothing will save. Thank you

    — by Hayley Dulake on Nov 12 2021


  • Is the a doorbell camera that I can purchase which works with MIPC app? if you have more than one option please let me know. thank you

    — by Scott Pisciotti on Nov 09 2021


  • When using your APP to record with my phone after 2-4 seconds it closes the feed and goes back to the camera selection screen canceling the recording.

    — by Daniel Atkins on Nov 08 2021


  • Need to reset a forgotten password and my email is not bound to it. Soulmaster is my username

    — by Daxton Burt on Nov 05 2021


  • I cannot reconnect my camera wirelessly again since it got unplugged accidentally. I desperately need this issue fixed and why isn’t there a 1-800 number like really come on

    — by Brittany Peralta on Oct 31 2021


  • When I sign on it says that my camera is offline. How do I get it online?

    — by Ron Lingren on Oct 28 2021


  • I cant find old video from the past? certain days are there but not the ones i need

    — by Joseph A Loria on Oct 15 2021


  • I cannot reconnect my camera. Is there a problem? Can you help me reconnect?

    — by nelson on Oct 14 2021


  • I am having issues connecting with my cameras. I called the internet and they checked the connection and wifi for all my devices. for some reason I am having trouble with this app

    — by Monique whittick on Oct 14 2021


  • App will not open. It keeps spinning on the login page. Was fine yesterday and nothing changed on my end.

    — by Vincent Jannone on Oct 14 2021


  • NONE OF MY CAMERAS ARE WORKING ANYMORE ALL AT THE SAME TIME STOPPED WORKING AS OF 10/12/21

    — by Marisa on Oct 13 2021


  • Cannot log into mipc website, have used it for two yeard

    — by Charles H Moore on Oct 13 2021


  • My cameras are not connecting keep saying offline

    — by Amy Levier on Oct 13 2021


  • Your app is down and moving very slow

    — by Miguel salazar on Oct 13 2021


  • All of the sudden the app says network unavailable . I cannot see any of my cameras are you working to resolve this or did you go out of business ??????

    — by Roberto Luongo on Oct 13 2021


  • All of the sudden the app says network unavailable . I cannot see any of my cameras are you working to resolve this or did you go out of business ??????

    — by Roberto Luongo on Oct 13 2021


  • My camera will not connect to the router

    — by Monique Kayy on Oct 08 2021


  • Not working live mobile record and download through mobile

    — by Durai A on Sep 21 2021


  • Cannot retrieve photos or clips either thru documents or elsewhere, have cloud.

    — by Alan on Sep 20 2021


  • I log out from the cloud and now I can't log back in

    — by Nubia Vasquez on Sep 20 2021


  • Application show wrong password . Camera stopped

    — by RMassey on Sep 18 2021


  • Can someone please contact me. I need help with my camera. I had something come up saying something about updating and i said not not remind me later, then when i pulled up the camera it wont bring up my coud storage.

    — by Lyndee a Latourette on Sep 11 2021


  • I am unable to record. It starts the stops after 10 seconds. I have restarted and reset the camera and that did not help. Can you help me?

    — by nelson on Sep 08 2021


  • I am trying to use my mipc app to download video that my camera has recorded to my phone but it attempts to start the download process the goes back to the camera select screen with out downloading.

    — by Tristan on Sep 05 2021


  • Hi there, I can’t see my video. It was locked 🔒 When I click on the video. the device ID is 1jfiegbrjuw1a which I don’t remember that was my ID. I can’t even reset the password. Thank you.

    — by Sahuynh on Sep 04 2021


  • The camera is not working properly
    The app is also not responding

    — by Aryan Gupta on Sep 04 2021


  • On windows PC ,where does the footage save to?
    It went through the save process saying it was going to downloads, but there is nothing in my downloads.

    Also tried on the app, when I download it closes the app??

    help please

    — by Neil on Sep 03 2021


  • im not really trying to complain just had a quick question. my girlfriend has mipc cams hooked up to her mipc app on her phone and recently we just downloaded the windows app as well. with that being said my question is how do i view the cloud recordings on the windows app, we already know how to view them on the android app. if you can please get back to me with instructions on how to do so that would be greatly appreciated.

    — by Joseph on Aug 30 2021


  • Both my cameras drop sound not coming. Cannot see anything as both not working.

    — by Swarnavo roy on Aug 29 2021


  • I had the camera app on my old phone now I have a new phone the mipc app transfered but I am not getting my cloud vedios what do I need to do thanks

    — by S Blackman on Aug 27 2021


  • I had the camera app on my old phone now I have a new phone the mipc app transfered but I am not getting my cloud vedios what do I need to do thanks

    — by S Blackman on Aug 27 2021


  • Hello, I am not able to log in anymore. Just was in and it threw me out and didn't let in. Tried to reset my password but the account didn't find my email address either :( problem is that I didn't write down my username as . Is there any way how I can get in again or recover my password? Camera is in puppy room and I need it! App is in my phone

    — by HEIDI Rowland on Aug 26 2021


  • When I try to play recorded videos on "My Documents" folder, the clip's playback is fast. 3 minute recorded video will play for only around 20 secs. Audio is normal speed but playback is fast.What's wrong?

    — by Jenny Ungriano on Aug 24 2021


  • How do I change subscriprion frim 6 99 to 2.99 a month. Doesnt let me to that on page

    — by Chris Johnson on Aug 22 2021


  • How to view image in my album

    — by Mark Jenkins on Aug 21 2021


  • Just signed up for the cloud service,,it's not working,I will call my credit card company and stop payment if we cannot git this issue figured out.thank [email protected]

    — by Bob rembe on Aug 15 2021


  • I’m leaving for a trip in the early am and my camera needs to work for my dogs while we are out of town and the caregiver will be here

    — by Michelle Roberts on Aug 15 2021


  • I cannot log in to camera with w

    — by Kay Thomas on Aug 14 2021


  • Hi I was wondering if you could help me…
    1) Does the camera STOP storing video to the cloud if you connect to it through an Echo Show? I have cloud storage setup, but it didn’t record anything from 8/9 to 8/12
    2) Would you be able to specifically look into my issue to see if you can recover the recordings for one of my cameras from today (8/13)? It’s very important.

    Please help….thanks!

    — by Mac Mastrangeli on Aug 13 2021


  • I installed the security cam, and downloaded MIPC on my iphone. I bought cloud storage today, but the cam cannot record. How can I set the recording to be continuous (24/7) without SD card and the recording can be stored to cloud automatically? Thanks

    — by Harper Jiang on Aug 11 2021


  • Good morning. I have 2 question?

    1. At one point my camera was recording on a 24 hour loop, now it stops recording sometimes after 11 o'clock eat, I have it set from 0000-2400...please advise?

    2. Why can't the camera accept the SD card it keeps saying that no card is in the device and I don't see where I can format it at.

    — by Derick Fountain on Aug 08 2021


  • The MIPC app for Windows doesn´t show all the videos recorded in the camera, using the mobile app I can scroll down and get the full list of videos but that is not possible from the Windows app. For example I am trying to see all the videos from yesterday and using the same filter (1 hour videos) in the mobile app I can see 24 videos but in the Windows app I can see just 10 videos (from midnight to 10am)

    — by heisenberg on Aug 07 2021


  • I need someone to contact me as I am having recording issues. There are gaps between recordings. Why is this happening? The day and time that I needed was not recorded. This should record 24/7. I'm very disappointed. If not fixed I'll have to go with a different company because this is a real safety issue.

    — by Tredessa M Webb on Aug 04 2021


  • App does not let me login keeps saying invalid name and password.

    — by Michael R Wood on Aug 02 2021


  • Would it be possible to let me know if my dome camera is registered thank you Geoff Pither

    — by Geoffrey Pither on Aug 02 2021


  • Will no longer allow me to log in to APP and my cameras. When I give username to allow me to make a new password says cannot find username but the when I try to start a new account it says that I have an open linked avmccount so it stops me from getting a new account. It will not let me reset the password on my existing account. 623 628 4650

    — by James B Kuminecz on Aug 01 2021


  • I want to change bind email ID . It’s urgent to change

    — by Neha Majumder on Jul 31 2021


  • I forgot my log in credentials from account name to password how do I reregister my account and camera. Do I have to start over

    — by Celeste kenlaw on Jul 28 2021


  • Can you please confirm my user name.. Also I can not reset my password because it says my link is connected to an email. Please add my email to my acct so I can choose another password.

    — by Concetta Grillo on Jul 27 2021


  • Need to renew clod

    — by Ianhopper on Jul 22 2021


  • I need someone to call my asap about the cloud that I pay for. My number is 502-818-2434

    — by Adam Welsh on Jul 21 2021


  • I purchased cloud storage for two years and it stopped working Device number is 1jfiegbrkf6wq. I keep trying to sign back in but it wants me to repurchase. How can I fix this?

    — by Michael Trim on Jul 20 2021


  • I am trying to change my password. It's telling me I need the old password to change it. If I had the old password why would I change it. Please help. Very flustrated.

    — by Renee M Gezik on Jul 19 2021


  • I paid for cloud subscriptions for 2 cameras. 2 payments were made on July 27,2021 through PayPal. Only 1 cloud subscription was activated. Invoice ID 16247890981000305060 paid and activated. Invoice ID 16247897541000305061 PAID AND NOT ACTIVATED.

    — by Michael Cifaratta on Jul 19 2021


  • I bought a year of cloud service but its saying that I have not yet purchased I already payed 29.99

    — by Sindy Yoque on Jul 13 2021


  • Camera works fine but I bought a year of cloud service but its saying that I have not yet purchased???? I ALREADY PAYED $ 29.99

    — by Sindy Yoque on Jul 13 2021


  • I forgot my user name

    — by Kathlene Williams on Jul 13 2021


  • Hello, please delete my account with the user name "bbexpress", registered with the mail address [email protected]
    Thank you!

    — by BB-Express-Buffet on Jul 10 2021


  • Why haven't I got a response from anyone yet?I have sent you 2 previous email messages. Your app is not working. I have to have this issue fixed ASAP. If I don't hear from you soon I will see my rights as a consumer

    — by Linda Edwards on Jul 10 2021


  • I have forgotten my password and it says I haven't connected to email so wont reset
    Please can a reset link be sent to me.

    — by Stephanie Dabernig on Jul 08 2021


  • I have contacted you several days ago. I'm having a major issues with this app. If I didn't need security cameras I would have brought them. The problem I am having is why can't I check the camera frames only to see a black screen. Would someone contact me please. I need someone to call me because this app doesn't have one for the customers. 813-847-0298

    — by Linda Edwards on Jul 08 2021


  • When we click on the frames to view the camera all we see is a black screen

    — by Linda Edwards on Jul 05 2021


  • Cam works fine.. saves to sd card. However there are files i need to download but it keeps failing on download. The app starts download and just stops. I tried everything. I am using an android and running ver 8.xx of your app
    Ty for your help

    — by Tony on Jul 05 2021


  • I am having an issue resetting my password. I forgot it and want to connect my cameras to the alexa app in order to use them with the echo show devices.

    — by Connie on Jul 03 2021


  • I’ve paid for a year of service to the cloud and it’s not recording anymore. Please advise how to fix this. I need the record

    — by La Tonya Hudson on Jul 03 2021


  • forgot username. need help.

    — by TOBY DOBIAS on Jul 01 2021


  • I paid for 4x year bundle and one is not recording asking me to upgrade even though renewal dates show as 2021-11-17
    device id 1jfiegbqa6vja Please advise.

    — by Ciara Murray on Jul 01 2021


  • I bought a months worth of cloud service but its saying that I have not yet purchased and it won't let me activate anywhere. Google pay won't let me purchase it again! What do I do?

    — by Nicole Nelson on Jun 30 2021


  • Why is my cameras recordings now showing (a recording) message across the entire recording? I am not using a card and this message was not there before, it just appeared. How can I remove this from my recording? Also why is there diftent colors changing on it?
    Thank you in advance.

    — by Liz on Jun 30 2021


  • I need help finding one of the videos automatically taken that I hit download and downloaded it. It isn't in my files and I have no idea where this goes when I download it. I have the rotating 7 day subscription service

    — by Cecil on Jun 29 2021


  • My known password is not working, I have no way of changing it and I no longer have access to my cloud storage.

    — by Ryan Kennedy on Jun 29 2021







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