contact MIPC

Contact MIPC

App by kugle




Report an issue with MIPC.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with MIPC?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of kugle to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



MIPC Features and Description

{MIPC is a mobile real-time video surveillance software used with Cloud IP Camera. Through this client, you can view your home, shops, offices and other places at any time in real-time video and video history, also receive immediate alert to the place of abnormal information alarm, and take safety precautions at the first time. Main function: ·Support mobile real-time video surveillance; ·Real Time HD video viewing; ·Remote PTZ control, operate on the camera direction rotation through the touch screen; ·Support remote intelligent video recording, video real-time notification and playback; ·Support real-time intercom, video electronic amplification and other functions; ·Real time alarm and information push. When the environment is detected, the client will receive the alert information immediately;

contact MIPC image 2   contact MIPC image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Cannot retrieve photos or clips either thru documents or elsewhere, have cloud.

    — by Alan on Sep 20 2021


  • I log out from the cloud and now I can't log back in

    — by Nubia Vasquez on Sep 20 2021


  • Application show wrong password . Camera stopped

    — by RMassey on Sep 18 2021


  • Can someone please contact me. I need help with my camera. I had something come up saying something about updating and i said not not remind me later, then when i pulled up the camera it wont bring up my coud storage.

    — by Lyndee a Latourette on Sep 11 2021


  • I am unable to record. It starts the stops after 10 seconds. I have restarted and reset the camera and that did not help. Can you help me?

    — by nelson on Sep 08 2021


  • I am trying to use my mipc app to download video that my camera has recorded to my phone but it attempts to start the download process the goes back to the camera select screen with out downloading.

    — by Tristan on Sep 05 2021


  • Hi there, I can’t see my video. It was locked 🔒 When I click on the video. the device ID is 1jfiegbrjuw1a which I don’t remember that was my ID. I can’t even reset the password. Thank you.

    — by Sahuynh on Sep 04 2021


  • The camera is not working properly
    The app is also not responding

    — by Aryan Gupta on Sep 04 2021


  • On windows PC ,where does the footage save to?
    It went through the save process saying it was going to downloads, but there is nothing in my downloads.

    Also tried on the app, when I download it closes the app??

    help please

    — by Neil on Sep 03 2021


  • im not really trying to complain just had a quick question. my girlfriend has mipc cams hooked up to her mipc app on her phone and recently we just downloaded the windows app as well. with that being said my question is how do i view the cloud recordings on the windows app, we already know how to view them on the android app. if you can please get back to me with instructions on how to do so that would be greatly appreciated.

    — by Joseph on Aug 30 2021


  • Both my cameras drop sound not coming. Cannot see anything as both not working.

    — by Swarnavo roy on Aug 29 2021


  • I had the camera app on my old phone now I have a new phone the mipc app transfered but I am not getting my cloud vedios what do I need to do thanks

    — by S Blackman on Aug 27 2021


  • I had the camera app on my old phone now I have a new phone the mipc app transfered but I am not getting my cloud vedios what do I need to do thanks

    — by S Blackman on Aug 27 2021


  • Hello, I am not able to log in anymore. Just was in and it threw me out and didn't let in. Tried to reset my password but the account didn't find my email address either :( problem is that I didn't write down my username as . Is there any way how I can get in again or recover my password? Camera is in puppy room and I need it! App is in my phone

    — by HEIDI Rowland on Aug 26 2021


  • When I try to play recorded videos on "My Documents" folder, the clip's playback is fast. 3 minute recorded video will play for only around 20 secs. Audio is normal speed but playback is fast.What's wrong?

    — by Jenny Ungriano on Aug 24 2021


  • How do I change subscriprion frim 6 99 to 2.99 a month. Doesnt let me to that on page

    — by Chris Johnson on Aug 22 2021


  • How to view image in my album

    — by Mark Jenkins on Aug 21 2021


  • Just signed up for the cloud service,,it's not working,I will call my credit card company and stop payment if we cannot git this issue figured out.thank [email protected]

    — by Bob rembe on Aug 15 2021


  • I’m leaving for a trip in the early am and my camera needs to work for my dogs while we are out of town and the caregiver will be here

    — by Michelle Roberts on Aug 15 2021


  • I cannot log in to camera with w

    — by Kay Thomas on Aug 14 2021


  • Hi I was wondering if you could help me…
    1) Does the camera STOP storing video to the cloud if you connect to it through an Echo Show? I have cloud storage setup, but it didn’t record anything from 8/9 to 8/12
    2) Would you be able to specifically look into my issue to see if you can recover the recordings for one of my cameras from today (8/13)? It’s very important.

    Please help….thanks!

    — by Mac Mastrangeli on Aug 13 2021


  • I installed the security cam, and downloaded MIPC on my iphone. I bought cloud storage today, but the cam cannot record. How can I set the recording to be continuous (24/7) without SD card and the recording can be stored to cloud automatically? Thanks

    — by Harper Jiang on Aug 11 2021


  • Good morning. I have 2 question?

    1. At one point my camera was recording on a 24 hour loop, now it stops recording sometimes after 11 o'clock eat, I have it set from 0000-2400...please advise?

    2. Why can't the camera accept the SD card it keeps saying that no card is in the device and I don't see where I can format it at.

    — by Derick Fountain on Aug 08 2021


  • The MIPC app for Windows doesn´t show all the videos recorded in the camera, using the mobile app I can scroll down and get the full list of videos but that is not possible from the Windows app. For example I am trying to see all the videos from yesterday and using the same filter (1 hour videos) in the mobile app I can see 24 videos but in the Windows app I can see just 10 videos (from midnight to 10am)

    — by heisenberg on Aug 07 2021


  • I need someone to contact me as I am having recording issues. There are gaps between recordings. Why is this happening? The day and time that I needed was not recorded. This should record 24/7. I'm very disappointed. If not fixed I'll have to go with a different company because this is a real safety issue.

    — by Tredessa M Webb on Aug 04 2021


  • App does not let me login keeps saying invalid name and password.

    — by Michael R Wood on Aug 02 2021


  • Would it be possible to let me know if my dome camera is registered thank you Geoff Pither

    — by Geoffrey Pither on Aug 02 2021


  • Will no longer allow me to log in to APP and my cameras. When I give username to allow me to make a new password says cannot find username but the when I try to start a new account it says that I have an open linked avmccount so it stops me from getting a new account. It will not let me reset the password on my existing account. 623 628 4650

    — by James B Kuminecz on Aug 01 2021


  • I want to change bind email ID . It’s urgent to change

    — by Neha Majumder on Jul 31 2021


  • I forgot my log in credentials from account name to password how do I reregister my account and camera. Do I have to start over

    — by Celeste kenlaw on Jul 28 2021


  • Can you please confirm my user name.. Also I can not reset my password because it says my link is connected to an email. Please add my email to my acct so I can choose another password.

    — by Concetta Grillo on Jul 27 2021


  • Need to renew clod

    — by Ianhopper on Jul 22 2021


  • I need someone to call my asap about the cloud that I pay for. My number is 502-818-2434

    — by Adam Welsh on Jul 21 2021


  • I purchased cloud storage for two years and it stopped working Device number is 1jfiegbrkf6wq. I keep trying to sign back in but it wants me to repurchase. How can I fix this?

    — by Michael Trim on Jul 20 2021


  • I am trying to change my password. It's telling me I need the old password to change it. If I had the old password why would I change it. Please help. Very flustrated.

    — by Renee M Gezik on Jul 19 2021


  • I paid for cloud subscriptions for 2 cameras. 2 payments were made on July 27,2021 through PayPal. Only 1 cloud subscription was activated. Invoice ID 16247890981000305060 paid and activated. Invoice ID 16247897541000305061 PAID AND NOT ACTIVATED.

    — by Michael Cifaratta on Jul 19 2021


  • I bought a year of cloud service but its saying that I have not yet purchased I already payed 29.99

    — by Sindy Yoque on Jul 13 2021


  • Camera works fine but I bought a year of cloud service but its saying that I have not yet purchased???? I ALREADY PAYED $ 29.99

    — by Sindy Yoque on Jul 13 2021


  • I forgot my user name

    — by Kathlene Williams on Jul 13 2021


  • Hello, please delete my account with the user name "bbexpress", registered with the mail address [email protected]
    Thank you!

    — by BB-Express-Buffet on Jul 10 2021


  • Why haven't I got a response from anyone yet?I have sent you 2 previous email messages. Your app is not working. I have to have this issue fixed ASAP. If I don't hear from you soon I will see my rights as a consumer

    — by Linda Edwards on Jul 10 2021


  • I have forgotten my password and it says I haven't connected to email so wont reset
    Please can a reset link be sent to me.

    — by Stephanie Dabernig on Jul 08 2021


  • I have contacted you several days ago. I'm having a major issues with this app. If I didn't need security cameras I would have brought them. The problem I am having is why can't I check the camera frames only to see a black screen. Would someone contact me please. I need someone to call me because this app doesn't have one for the customers. 813-847-0298

    — by Linda Edwards on Jul 08 2021


  • When we click on the frames to view the camera all we see is a black screen

    — by Linda Edwards on Jul 05 2021


  • Cam works fine.. saves to sd card. However there are files i need to download but it keeps failing on download. The app starts download and just stops. I tried everything. I am using an android and running ver 8.xx of your app
    Ty for your help

    — by Tony on Jul 05 2021


  • I am having an issue resetting my password. I forgot it and want to connect my cameras to the alexa app in order to use them with the echo show devices.

    — by Connie on Jul 03 2021


  • I’ve paid for a year of service to the cloud and it’s not recording anymore. Please advise how to fix this. I need the record

    — by La Tonya Hudson on Jul 03 2021


  • forgot username. need help.

    — by TOBY DOBIAS on Jul 01 2021


  • I paid for 4x year bundle and one is not recording asking me to upgrade even though renewal dates show as 2021-11-17
    device id 1jfiegbqa6vja Please advise.

    — by Ciara Murray on Jul 01 2021


  • I bought a months worth of cloud service but its saying that I have not yet purchased and it won't let me activate anywhere. Google pay won't let me purchase it again! What do I do?

    — by Nicole Nelson on Jun 30 2021


  • Why is my cameras recordings now showing (a recording) message across the entire recording? I am not using a card and this message was not there before, it just appeared. How can I remove this from my recording? Also why is there diftent colors changing on it?
    Thank you in advance.

    — by Liz on Jun 30 2021


  • I need help finding one of the videos automatically taken that I hit download and downloaded it. It isn't in my files and I have no idea where this goes when I download it. I have the rotating 7 day subscription service

    — by Cecil on Jun 29 2021


  • My known password is not working, I have no way of changing it and I no longer have access to my cloud storage.

    — by Ryan Kennedy on Jun 29 2021


  • My videos were being saved now I’m getting a pop up saying payment has been cancelled at the same time as I get one that I’m initiating a subscription? What’s going on?

    — by John Souza on Jun 28 2021


  • Upgraded software on all my cameras a couple days ago, now when I view my recording and zoom in on a subject I can’t move the image up down side to side it stays zoomed in
    Before this latest upgrade I could zoom in and move the image in any direction
    Help

    — by Yamil Abraham on Jun 27 2021


  • I relocated my Conico Camer, Mdl#: FI362C, and lost my access to Cloud Services. I don't want to pay for it again. Please assist.

    — by Dennis D Kolb on Jun 26 2021


  • Hi have the cameras with ID's 1JFIEGBQJ2Q1A and 1JFIEGBQJ2Q3A - for those cameras I bought cloud storage - separately - now when I am trying to link then together I have problem accessing the cloud - i can access the cloud when separately but not together
    I would applicated if you can advice on how to link everything together - for the mobile app i am the user name is: cnicos
    thank you

    — by Nicos Charalambous on Jun 25 2021


  • I tried to reset my password, but the website said "The username is empty?"

    — by Skylar Joiner on Jun 21 2021


  • I have my hotspot connected to my baby camera and when i leave it there it disconnects when i walk 6 feet away, does it need wifi only or can it hook up to my phone?

    — by Jerika on Jun 17 2021


  • Good Afternoon,
    On June 15, 2020, I purchased a subscription for my (2) camera units, for 30day cycle record (HD) for 24 months for $49.995. I was charged $99.99 and only to one unit. Please either issue immediate refund or utilize the balance for another subscription to my 2nd camera.
    Thank you in advance for your assistance.

    — by Harold on Jun 17 2021


  • I have set up my camera and the MIPC app. I can record and store, but I need to record my son sleeping overnight to check for seizures. When my phone or iPad automatically shuts down due to non use, the recording stops. How can I resolve this

    — by Mary Walsh on Jun 16 2021


  • I got a new cellphone. Now the MIPC app will not allow me to sign in to view my cameras. Message says invalid username. I found my original email with my username: [email protected] If I try to reset password it says my username already exist. Please help!!!

    — by Teresa Glaze-Shields on Jun 16 2021


  • I have been using the MIPC app for years and have just signed up twice for annual cloud storage. One for 29.99 and one for 69.99 I see a difference in the app but do not know where to see what is stored in the cloud

    — by Lucy Hemming on Jun 15 2021


  • i have a camera launched at my shop and its not working as i changed my password. kindly send any customer service person

    — by anirudh gupta on Jun 15 2021


  • Do I have to have a separate storage order for each camera

    — by Trever Larrick on Jun 14 2021


  • How do I delete or turn off a guest PW from my MIPC camera on the app

    — by Robert Jessup on Jun 13 2021


  • Lock me out of my account and I paid for iCloud storage what to do

    — by Chaka Vinson on Jun 09 2021


  • MY APP WONT LET ME EVEN OPEN IT ON MY TABLET! It use to work just fine...and it works fine on my phone but it will no longer even allow me to open it on my iPad. This is frustrating HELP

    — by Michelle on Jun 09 2021


  • Please send all of the cloud data from May 31 to June 8th. My camera is set up in my grandma's apartment with the username gramwilson. My grandma passed away last night and we believe the camera caught evidence that she was intentionally poisoned. Please send this data so we can turn the evidence over if necessary

    — by Melodie Saucedo on Jun 08 2021


  • Hello I'm trying to get my iCloud storage for the months I purchased and I'm not able to on the app. I'm looking for a phone number to see if someone can walk me through it to find my storage?

    — by Melissa on Jun 07 2021


  • I have purchased 6 cameras on Amazon installed around my house and also I purchased MIPC cloud to storage the recording of the 6 cameras and only one of theme is recording.
    Please help me to fix my issues with this.

    Thank you
    Héctor Belen

    — by Hector Belen on Jun 06 2021


  • Good morning,
    I can no longer access the icloud storage for my camera and I have already paid for the services. I cannot change the binding email and I am unable to use the link sent to me to verify it. Finally, if I buy more storage will it be for both my cameras or will I have to make two purchases?
    You can contact me at the email address above or at [email protected] Thank you

    — by Shmuel Ben-nun on Jun 04 2021


  • I cannot access my cloud storage for my camera

    — by Casey on Jun 04 2021


  • My camera broke and I can't access my cloud storage. Is there a way to access it without a functional camera?

    — by Esmeralda on Jun 03 2021


  • I am unable to login to my account as it is telling me my password is incorrect, even though I haven't changed my password, however because I forgot to verify my account, I cannot change my password either. Could you help?

    — by Francesca Kelly on Jun 02 2021


  • I bought cloud storage but was under the impression that it would work for all my cameras not that I would have to buy a new subscription for each one, when I realized my mistake after purchasing a year I tried to cancel it but all it did was stop the cloud storage but I was never refunded for the year I paid for. I only had it for a minute or two and If like a refund for the year worth of cloud that now I cannot even use as it was deleted.

    — by Bailley on Jun 02 2021


  • camera works on my phone app but when I try to log in on my computer app it says my password is incorrect, need link to reset my password on both, when I enter my account name on the app on my computer it says username is empty and does not let me reset it.

    — by Jennifer Vannozzi on May 31 2021


  • I have text you guys me where's times about how my camera went offline when I moved it and it wanted me to log in and I wasn't sure the login cuz I don't think I created one and I used my normal one and it literally is treating me like I'm a guest user I cannot get into my cloud it says I have no permissions I'm the only user on this so please fix this

    — by Marlaina Laughlin on May 29 2021


  • The Kamtron and tethrys caneras sound alarms by themselves outing the stealth camera making it seen and no longer usable there

    — by Chris Johnson on May 27 2021


  • I think my nanny has accessed our camera and is deleting videos I was foolish to leave the box it came in along with all the paperwork for it in our drawer. Is that possible or is it only through one email the first original person to hook it up

    — by Kimberly carboni on May 26 2021


  • I have an user name in mipc app in my mobile samsung, but I forgot the password.
    How to get my current password? or to reset a new one.

    For your reference:
    Right now I´m using MIPC app with my Samsung S9 but I open with my finger.

    — by Victor Robles on May 25 2021


  • I subscribed for a year of cloud backup and i removed my camera and added it back in but now it won't activate. I need help please.
    Thank you!

    — by Michael Vitorino on May 24 2021


  • Not a complaint....I recently purchased 4 cameras and they each had a free year subscription to your cloud service. (1) how do I redeem the free year. (2) do I need to redeem each free coupon? (3) is the $29.95 cloud storage charge per year cover all 4 cameras in the account or is the $29.95 charge per each camera in the account?
    If you can answer these questions for me it would be great. Thanks!

    — by Eduardo Perez on May 23 2021


  • Not a complaint but I pay monthly for one camera and was just charged and it’s not saving it saying on the app I need to renew. Can someone call me?

    — by leslie ossa on May 22 2021


  • Restore my cloud storage features for device# 1jfiegbq6xkdq
    Invoice#1000253731

    — by wylo wylo on May 18 2021


  • i accidently removed my cloud recording features that i already paid for. 1year.
    please reinstall the recording features

    — by wylo wylo on May 18 2021


  • My camera not working

    — by .moka on May 18 2021


  • Hello. I am trying to move the camera I have to a different location. WiFi would not connect so I had to reset the password. It is now telling me incorrect password and I have entered any/all that I have used in the past. How can I remove this from happening?

    — by Carly Martin on May 18 2021


  • I have CCTV Camera Wireless Outdoor Home Security Camera 1536P, 2.4G WiFi IP Camera and I had to change my router and now it will cont connect, I have followed all of the instructions but it will not connect

    — by carole turner on May 17 2021


  • Hi I purchased cloud storage for 2 cameras about a month ago and some how it has been removed from my account, I did purchase the 1 year cloud. How do I restore it please I will include the IDs for the cameras 1jfiegbrktxyq 1jfiegbrkiv1q Please can you add that back, I can provide proof that I purchased it for 1 year for both cameras

    — by Halit Alsela on May 16 2021


  • I can't log in , it has some lock and I can't reset it

    — by Jesse Ramos on May 15 2021


  • Hi- we upgraded the MIPC app and it will no longer open on our iPad. Our iPad is running iOS 10.3.3. Please help!

    — by Kate reckman on May 14 2021


  • Cant remember username or password

    — by Willie Scales on May 13 2021


  • I purchased service for two years but it is recording the back camera and not the front. I have been trying to call to switch it to the front but cannot get anyone. If it cannot be switched to my front door camera, I want to cancel my order.

    — by Rose A Stevenson on May 13 2021


  • I bought a year of cloud storage today hoping to use it on both cameras. Couldn’t get it to work on more than one. Purchased the year for the second camera. Tried to clear the cloud to start over and it deleted both cloud storage from both devices! I had the cloud storage for 3 hours and do not want to spend $60 for both cameras again!!!

    — by George frasure on May 11 2021


  • I have a video on 5.9.21 at19:21 that last 10:25 I am unable to download this video from my phone, my husband's phone or my computer. I NEED a copy of this video fro the Police. Also would like to complain that there is not an easy way to get Tech help. Thank you, Tammie Brassart

    — by Tammie Brassart on May 10 2021


  • Need account deleted pls

    — by Makayla Bennett on May 10 2021


  • Cannot login to app— message says user already exists and will not let me change a forgotten password

    — by Raymond on May 08 2021


  • I need direction on how to operate Tethys. I have installed the MIPC app. but no instruction came with it. No explanation on how the icons work or how to get the picture on the iPhone to full screen. taping the picture doesn't work or turning the camera sideways. Need help or I will have to return to Amazon.

    — by Frank Blankenship on May 06 2021


  • My camera was working just fine, then I went to use it on my phone, & it signed me out without my knowledge, then wouldn't allow me to sign back in. Said password that was auto-filled is incorrect. Tried "forgot password", but it said no email is binded to that username. So it wouldn't let me in. Started all the way over with a new name. Tried to scan the ID barcode, but it said the password is incorrect. Which is not true. This password "admin" IS correct. So wtf is wrong with this thing? How do I get back to using my camera?! ID #1JFIEGBQS2ZFQ password "admin"

    — by Robert Dean on May 06 2021







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