Published by Microsoft Corporation on Nov 18, 2024

Report an issue with Microsoft Edge.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Microsoft Edge: AI browser?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Microsoft Edge: AI browser image 1 contact Microsoft Edge: AI browser image 2

About Microsoft Edge: AI browser

1. Shop with confident and save money using built-in tools, such as coupons, and get rewarded for it with Microsoft Rewards* on your purchases. • Enhance your searches with Copilot built in to help you find exactly what you’re looking for, providing comprehensive answers and page summaries. • Copilot uses AI to distill and summarize the latest information from the web and PDFs , offering concise, cited answers, in a flash. • Built on the latest models from OpenAI and Microsoft that are more powerful than ever. • Shop using built-in tools, receive coupons and apply them to orders for quick-and-easy savings. • Get cashback with Microsoft Rewards* – a free program that gives Microsoft Rewards members cash back or rebates when they shop with participating retailers. • Tailor your browsing experience with powerful extensions and redefine the way you browse. • Create images with DALL-E 3, give it a text prompt and our AI will generate images matching that prompt. • Compose with Copilot: you can effortlessly transform your ideas into polished drafts, saving valuable time, wherever you write online. • Listen to content while performing other tasks or improve your reading comprehension with Read Aloud, in your desired language.

2. Available in a variety of natural-sounding voices and accents. • Browse securely with InPrivate browsing that safeguards sensitive information from trackers. • Enhanced privacy protection in InPrivate mode, with no search history saved to Microsoft Bing or associated with your Microsoft account. • Password monitoring helps you be alerted when credentials that you have saved to the browser are detected on the dark web. • Default tracking prevention for a more private browsing experience. • Secure synchronization of favorites, passwords, Collections and other data. • Ad Blocker – use AdBlock Plus to block unwanted ads, enhance focus and remove distracting content. • Stay protected while you browse by blocking phishing and malware attacks with Microsoft Defender Smartscreen.

3. Browse the web securely and prioritize your privacy with smart security tools, such as tracking prevention, Microsoft Defender Smartscreen, AdBlock, InPrivate browsing and InPrivate search.

4. Microsoft Edge, your AI-powered browser, with Copilot built in to enhance your browsing experience.

5. Using the latest models from OpenAI and Microsoft, Copilot lets you ask questions, refine searches, receive comprehensive summaries and create images with DALL-E 3.

6. Get Microsoft Edge, your AI-powered browser, and explore a smarter way to browse, find, create and do beyond what you ever thought possible.

7. Microsoft Edge is a smarter way to browse, find, create and shop on the go.

8. You can now personalize your experience in Edge with extensions such as cookie management, speed control for videos and audios, and website theme customization.

9. Safeguard your browsing history for a more secure and private online experience.

10. A fast and secure web browser prioritizing security, safety and privacy. *This shopping feature is currently only available in the United States.

11. Enhance your browsing experience with extensions.

Microsoft Edge Customer Insights

1. I'd like it to be the same way for my Android tablet but I found that in comparison to Google Chrome, Microsoft Edge cannot open other instances of windows intentionally (or it could be a hidden feature), it is possible to open other windows if using the split screen feature.loads slow.

2. At a minimum, provide an option to turn it off.Given my affinity and experience using Microsoft products such as Windows OS, I have been using this browser for extra ways to seamlessly connect my online content on multiple devices.

3. It just doesn't work if you could fix that little problem it would be much appreciated.Microsoft Edge is my default browser since I do not Google Chrome or Mozilla Firefox as my default browsers.

4. However, if using this application on my PC, even though I have Windows 11, it just doesn't fulfill my needs fully.There's a pretty good feature set in this browser, including a good reader view (which my preferred browser, Vivaldi, annoyingly lacks).

5. Google Chrome and Mozilla Firefox both have simple to navigate browser UIs and I would appreciate if the browser can also provide the same level of simplicity.I use Edge, and I use Bing.

6. Overall, Edge provides you with a simple and efficient web browsing experience across platforms, and when compared to Microsoft's previous product, it is clear that past lessons took priority and has delivered tenfold!Ads are no longer blocked by default.

7. (Unlike their bing app if I remember correctly, forces the "news" feed on you (uninstalled that trash).I didn't think Microsoft edge would out preform the brave browser.

8. What are you devs doing?!?Microsoft Edge has become my preferred desktop browser because of the added features and less use of resources.

9. Either this is a new bug or it's another "feature", implemented when they realized that blocking ads cuts directly into their revenue streams.New to the edge experience, and I've recently found that using it on my phone is an amazing experience.

10. I am giving Microsoft Edge four stars due to a lack of a simplfied UI experience.

11. Its by far the best browser i've used for loading web pages text videos etc On my phone when compared to my other preferred browsers.

Steps to Troubleshoot & Fix Microsoft Edge Issues

1. Fix Microsoft Edge Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Microsoft Edge: Restarting the app will resolve most errors.
  2. Update the Microsoft Edge App. Here is how:
    1. On Android goto PlayStore » Search for "Microsoft Edge" » Open Microsoft Edge: AI browser » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Microsoft Edge » click "UPDATE".
  3. Clear Microsoft Edge: AI browser app cache: Clearing cached data will force your app to retrieve the latest data directly from Microsoft Edge servers.
    1. On Android, goto Settings » Apps » Select "Microsoft Edge: AI browser" » click Storage » click "Clear Cache".
  4. Check Microsoft Edge app permissions. If any of these permissions required to use your device's features are disenabled, Microsoft Edge might not work.
  5. Uninstall and reinstall Microsoft Edge. If nothing else has worked, completely uninstall Microsoft Edge then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Microsoft Edge not working


2. Fix Microsoft Edge Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Microsoft Edge be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Microsoft Edge not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Microsoft Edge may not be able to connect to the Internet when running in the background.

Reported Issues