Published by Meitu (China) Limited

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Why should I report an Issue with BOXxCAM?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Meitu (China) Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

BOXxCAM Customer Insights

1. Contains pretty filters and basic beauty adjustments like smoothening, whitening, enlarging, narrowing(V), umnfhhPls fix the problems ita lagging sometimea wont open its good and nice camera i love it but fix the problsI love it❗ Good camera tool for my xiaomi phone.☺️ Tia.

2. Thank you devsPlease fix the problem, it's been 1month that I can not open this camera app anymore.. I accidentally uninstall the app and then when I tried to install it but until now didn't work.. this is my favorite camera app so please fix this issue.

3. It kept trying to open in background killing battery which I've fixed by forcing stop please fix &I'll rate 5* Also i already tried un-installing/re-installing this on (my note 10+) which didn't help at all.

4. Thankyou 🥺🥺🥺😭😭😭 missing this cameraI love the filters but its better if it doesn't have the 'beautify' option.Also the photo quality and it's not laggy.Pretty good.

5. Great filters, the beautify options looked natural, it was prefect.

6. I get the *app keeps stopping* message but even that crashes in less than a second.

7. This was my favorite selfie app, i rarely used any others.

8. I would've rated 10 stars if i could've until it quit opening.

9. 😚I like this app.

Steps to Troubleshoot & Fix BOXxCAM Issues

1. Fix BOXxCAM Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BOXxCAM: Restarting the app will resolve most errors.
  2. Update the BOXxCAM App. Here is how:
    1. On Android goto PlayStore » Search for "BOXxCAM" » Open BOXxCAM » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BOXxCAM » click "UPDATE".
  3. Clear BOXxCAM app cache: Clearing cached data will force your app to retrieve the latest data directly from BOXxCAM servers.
    1. On Android, goto Settings » Apps » Select "BOXxCAM" » click Storage » click "Clear Cache".
  4. Check BOXxCAM app permissions. If any of these permissions required to use your device's features are disenabled, BOXxCAM might not work.
  5. Uninstall and reinstall BOXxCAM. If nothing else has worked, completely uninstall BOXxCAM then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BOXxCAM not working


2. Fix BOXxCAM Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BOXxCAM be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BOXxCAM not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BOXxCAM may not be able to connect to the Internet when running in the background.

Reported Issues