Contact iVMS-4500 Customer Service

Why should I report an Issue with iVMS-4500?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HIKVISION HQ to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. However, if you reenable wifi and then view a particular camera, when you switch back to viewing all cameras, connection to the others is lost again.

2. Hikvision software is unfit for purpose.Was forced to download this version and it constantly sticks or when it starts up no connection comes up so therefore, no video.

3. Please sort this out.It does what it says it does, it shows the cameras from the DVR, it does it for a period of time, after a few minutes the cameras start turning off, it may be the cache, the memory, you have to restart the app to see all cameras again.

4. Plus, 99% of the time when I open the app, I get "connection failed." Useless!The app runs all the time in background (with a permanent notification) and permission to phone's camera.

5. I had to forceably disable the extra permissions, but many users won't do so - seems an update is desperately needed.Complete rubbish, MUCH worse than the previous version, which is not without its own issues.

6. As some reviews have pointed out there are issues with device list and live view connection reliability.

7. According to the info here it hasn't been updated recently, so perhaps the problem is at Hikvision's server (?).Usable, albeit riddled with obvious bugs.

8. I found that it doesn't support shared devices from one hik-connect cloud to another hik-connect cloud account, or multiple logins from cloud accounts, it could be very useful if the developers could add those features.

9. Multiple brands work; only HK Vision doesn't work.Suddenly stopped connecting to the cameras.

10. What could have been a good customer experience was instead turned into an utter failure.I use a more reliable app for the cameras.

11. Alarms haven't worked on Android phones in over a year, but work fine on iPhone.

1. Fix iVMS-4500 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart iVMS-4500: Restarting the app will resolve most errors.
2. Update the iVMS-4500 App. Here is how:
   1. On Android goto PlayStore » Search for "iVMS-4500" » Open iVMS-4500 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iVMS-4500 » click "UPDATE".
3. Clear iVMS-4500 app cache: Clearing cached data will force your app to retrieve the latest data directly from iVMS-4500 servers.
   1. On Android, goto Settings » Apps » Select "iVMS-4500" » click Storage » click "Clear Cache".
4. Check iVMS-4500 app permissions. If any of these permissions required to use your device's features are disenabled, iVMS-4500 might not work.
5. Uninstall and reinstall iVMS-4500. If nothing else has worked, completely uninstall iVMS-4500 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing iVMS-4500 not working

2. Fix iVMS-4500 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make iVMS-4500 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to iVMS-4500 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, iVMS-4500 may not be able to connect to the Internet when running in the background.