Contact Mashreq NEOBiz Customer Service

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1. Completely opposite of what they advertise as easy! Took me hours to fill up their forms and everything and even after that they took more than a month asking me various questions through call and emails regarding account opening and after everything they send an email stating application rejected due to banks own internal reasons.

2. Completely opposite of what they advertise as easy! Took me hours to fill up their forms and everything and even after that they took more than a month asking me various questions through call and emails regarding account opening and after everything they send an email stating application rejected due to banks own internal reasons.

3. More over the field where you have to add the company name and personal name and email, the doesn't get clear while dragging the server there so you can read what you are writing it all goes in symbols Can anyone help???Opening an account is taking more than a month.

4. The app keeps crashing and copy & paste security thing is a joke.Hi, I was trying to open a business account with this app, it took me almost an hour trying to add my mobile prefix.

5. All in all I really regret opening an account with mashreq, their online solutions are really not up to current standards.Worst banking ever.

6. " What kind of customer service is this? If your team is not good enough to see the issue, does it mean that you won't help your customer?False marketing around set up times.

7. But if someone will hack credit card they can reverse the money back! On their report it was use on apple wallet which is ridiculous as I'm using Samsung..it's sad but they did not help me to get myoney backI have been using Neobiz for 2 years now.

8. Really? What garbage.Took more then one month for verifying documents, rejected my application after one month.

9. I cannot imagine why this limitation is built in to a banking app... Using a VPN is a basic precaution while banking through a public wi-fi network, so I am really surprised and disappointed that such a limit is built in.

10. The worst thing is that it doesn't let you connect if you are using VPN.

11. Can't even cancel my bank account, requested many times.. they just need the monthly fees.

1. Fix Mashreq NEOBiz Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mashreq NEOBiz: Restarting the app will resolve most errors.
2. Update the Mashreq NEOBiz App. Here is how:
   1. On Android goto PlayStore » Search for "Mashreq NEOBiz" » Open Mashreq NEOBiz » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mashreq NEOBiz » click "UPDATE".
3. Clear Mashreq NEOBiz app cache: Clearing cached data will force your app to retrieve the latest data directly from Mashreq NEOBiz servers.
   1. On Android, goto Settings » Apps » Select "Mashreq NEOBiz" » click Storage » click "Clear Cache".
4. Check Mashreq NEOBiz app permissions. If any of these permissions required to use your device's features are disenabled, Mashreq NEOBiz might not work.
5. Uninstall and reinstall Mashreq NEOBiz. If nothing else has worked, completely uninstall Mashreq NEOBiz then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mashreq NEOBiz not working

2. Fix Mashreq NEOBiz Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mashreq NEOBiz be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mashreq NEOBiz not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mashreq NEOBiz may not be able to connect to the Internet when running in the background.