Contact FindShip Customer Service

Why should I report an Issue with FindShip?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MarineToolbox to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With FindShip, you can track your vessel' movements realtime on the map. * Nearly 100,000 ships online (Covering most ports on the world). * Ship particulars (AIS information, Tonnage, Build, Owner/Manager, etc).

1. Where there is a decent shore receiving station it does fine, but they seen few and far between.Life is not back to normal, it appears that the issue has been only partially resolved, so back to 2 stars... Currently I have a "Network Error" showing when I try to look at any ships tracking, prior to this I had no vessels showing and prior to that another "Network Error".

2. When it refreshes it shows no boats what so ever! I require a refund from you.Been using this app for the past two months and it really works good, but now I don't know what happened, everytime I track the vessel it shows the same position as it was a couple of days ago, last updated details was May 23 when vessel is already underway and it remains with the same details up to date.

3. Some ship information is 20mins old while others are more current.Not exactly sure what is going on with the app but, has been showing Network Error for some time.

4. I won't be renewing in September if its not resolved.EDIT Sept.5/19 Reinstalled App, it is indeed working again, thank you! I enjoyed it while it worked, I could see what ships were going to be going through the locks near me, and head down if there was something interesting, ie, USS Little Rock before it got stuck in the ice here in Montreal, shortly after it was commissioned.

5. It's effectively useless for showing real time ship positions and often shows ships as stationary when they are obviously moving, like high speed ferries.

6. Allowing a hostile takeover of your audio system is simply not acceptable.this was the great app up until recently and one that I depend on to be able to do my job correctly and over the past week or two it continuously says network error.

7. It Just froze as I knew the ships were on the move and it forecast them as stationery, after four days it now says network problem.

8. It's a shame because I like the look of FindShip better, but it just isn't functional anymore.Can't figure out how to add a ship to a fleet, but the real problem is that the app plays ads that play sound effects.

9. there are quite a few of us that actually pay for the app and not being able to use it is getting ridiculous.Used to be a good app but it seems they have lost a number of shore reporting stations so the coverage in my area is very poor.

10. The lag isn't an issue with the ship because the ships show up with other apps just fine.

11. at first I thought it was maybe my an issue with my cell phone provider and what's speaking with some co-workers that were also having issues and have different carriers we realized ultimately it is an app issue.

1. Fix FindShip Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FindShip: Restarting the app will resolve most errors.
2. Update the FindShip App. Here is how:
   1. On Android goto PlayStore » Search for "FindShip" » Open FindShip » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FindShip » click "UPDATE".
3. Clear FindShip app cache: Clearing cached data will force your app to retrieve the latest data directly from FindShip servers.
   1. On Android, goto Settings » Apps » Select "FindShip" » click Storage » click "Clear Cache".
4. Check FindShip app permissions. If any of these permissions required to use your device's features are disenabled, FindShip might not work.
5. Uninstall and reinstall FindShip. If nothing else has worked, completely uninstall FindShip then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FindShip not working

2. Fix FindShip Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FindShip be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FindShip not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FindShip may not be able to connect to the Internet when running in the background.