Contact Mapit Spatial Customer Service

Why should I report an Issue with Mapit Spatial - GIS Collector?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mapit GIS LTD to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. What am I missing? Is it necessary to stop tracking to collect point data? Or, when recording a track, is there a setting that allows the add point feature to add the points to a specific layer? Added note: it looks like assigning a projection other than EPSG 4326 fails.This is a great app, but the paid subscription features DON'T WORK WHEN YOU'RE OFFLINE! That's a huge problem making it unusable.

2. Thought one day this may rival ESRI but it is just encumbered in different ways.Works great! An improvement would be if it can utilize the internal compass heading in the "Navigate to Point" mode, as well as allow users to type in the coordinates when creating a new pointGood app does most things well.

3. Why doesn't it just check once a year? Developers haven't replied to emails about the issue.Reliable and instinctive, I use it every day, drop and drag gpkg and image folders is very easy to export.

4. Please check on this, otherwise the app is great.The app seems logical and easy to use but so far I'm not able to actively track a route AND add points to either of the point layers in the same geopackage.

5. Photos need to be able to be added form the phone storage not just take a photo with the camera app I would like to be able to export photos particularly as an add on to CSV export.

6. But its a very good appso far so good, but I can not add image, video from my phone gallery only runs camera app (allowed permission for storage access) - thats pretty useless.

7. Also the layer switching not very ergonomical, no icon sets for paid version, Google drive settings not available.

8. My rtk receiver also shows the same but on original mapit, It shows .01m. I'm sure its a glitch as the app with correction is very accurate, but I really need the accuracy to display correctly.

9. Im a mapit fan but I've just upgraded to Spatial, and it works well, but the gnss accuracy gets stuck at .75m, even on my phone gps, which is impossible.

10. Filtering features in list view would be good, bringing data from mapit a little confusing.

11. Collecting waypoints and images is super easy and reliable.I love the style settings and the nice clean interface.

1. Fix Mapit Spatial Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mapit Spatial: Restarting the app will resolve most errors.
2. Update the Mapit Spatial App. Here is how:
   1. On Android goto PlayStore » Search for "Mapit Spatial" » Open Mapit Spatial - GIS Collector » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mapit Spatial » click "UPDATE".
3. Clear Mapit Spatial - GIS Collector app cache: Clearing cached data will force your app to retrieve the latest data directly from Mapit Spatial servers.
   1. On Android, goto Settings » Apps » Select "Mapit Spatial - GIS Collector" » click Storage » click "Clear Cache".
4. Check Mapit Spatial app permissions. If any of these permissions required to use your device's features are disenabled, Mapit Spatial might not work.
5. Uninstall and reinstall Mapit Spatial. If nothing else has worked, completely uninstall Mapit Spatial then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mapit Spatial not working

2. Fix Mapit Spatial Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mapit Spatial be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mapit Spatial not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mapit Spatial may not be able to connect to the Internet when running in the background.