Contact the Clave Customer Service

Why should I report an Issue with the Clave?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Marmadore Studio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Great app and teaching tool for drum students.Real useful and will help you develop an ear for claves overtime.Works sometimes, but it's super buggy.Simple and great!Very useful.SuperLike the app.

2. However, I was able to play the metronome clave from my android without interruptions now it goes silent after a couple of minutes and I have to touch the screen for it to star playing again.

3. Still the best clave app i've found though.This app is good for what it is to single out the Cloudy... To set the tempo is a little Twitchy but after a few tries to get the right Tempo.

4. Could be Improved by allowing user to enter numerical value by tapping the current bpm.

5. I think it'd be perfect if you could add back a way to key in specific bpm's, or a more precise bpm adjustment bar (like the previous version).

6. Great tool, no doubt.

7. I'm thinking the Tempo seems like twice the speed.

8. 70 BPM in the app is actually 140 BPM in real timing.Next to impossible to select the desired bpm.

9. Is anyone experiencing the same situation?I've used this off and on for years.

10. Like the UI but couldn't use the app because of this flaw.

1. Fix the Clave Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart the Clave: Restarting the app will resolve most errors.
2. Update the the Clave App. Here is how:
   1. On Android goto PlayStore » Search for "the Clave" » Open the Clave » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for the Clave » click "UPDATE".
3. Clear the Clave app cache: Clearing cached data will force your app to retrieve the latest data directly from the Clave servers.
   1. On Android, goto Settings » Apps » Select "the Clave" » click Storage » click "Clear Cache".
4. Check the Clave app permissions. If any of these permissions required to use your device's features are disenabled, the Clave might not work.
5. Uninstall and reinstall the Clave. If nothing else has worked, completely uninstall the Clave then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing the Clave not working

2. Fix the Clave Server issues & Internet Connection

1. Check network connection: An unstable Internet will make the Clave be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to the Clave not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, the Clave may not be able to connect to the Internet when running in the background.