Contact Enclave Audio CineHome II/PRO Customer Service

Why should I report an Issue with Enclave Audio CineHome II/PRO ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Enclave Audio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Enclave CineHub Remote Control is your interface to effortlessly setup and control your Enclave CineHome II and THX Certified CineHome PRO home theater system. - Use Whole Room Stereo, a room filling stereo audio mode allowing for movie dialogue, or enhanced music listening through all your system speakers.

1. Clearly there's the main problem with all of these reviews having the same issue.The remote app I downloaded to my smartphone does not work most of the time, and keeps crashing causing me to reset wireless speakers and recalibrate distance measurements and readjust the each of the 4 speakers in front and the 2 surround speakers the remote included in the box does not work at all except to turn the volume up and down and to turn off and on, the other 6 buttons don't even work.

2. A "premium" sound system that has no way to adjust the bass?!? I've waited a year assuming they would surely add it, and yet still no EQ, something that one would think is extremely easy to incorporate for an audio company.

3. I'm such a dummy.Thanks, Enclave support for the recent 'clarifications' about which version is needed based on the system in use.

4. Speakers are great, but afte experiencing the app, I can't recommend the system to anyone.

5. The physical remote that is offered does not adjust the levels, change settings etc and you can't even see the volume level.

6. Love the system but doesn't do much if I have no way to adjust or control the system.

7. I like to switch my sounds depending what I'm watching and this application does a poorly job of proving connection to assist with this.

8. Now stuck with factory settingsThe sound system is great.

9. You pay $1,000+ for the surround system which sounds amazing BUT this app is junk.

10. Does not maintain connection while watching a show, so adjusting speaker levels, presets etc is a pain.

11. I'm not able to setup my $1600 sound system properly.

1. Fix Enclave Audio CineHome II/PRO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Enclave Audio CineHome II/PRO: Restarting the app will resolve most errors.
2. Update the Enclave Audio CineHome II/PRO App. Here is how:
   1. On Android goto PlayStore » Search for "Enclave Audio CineHome II/PRO" » Open Enclave Audio CineHome II/PRO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Enclave Audio CineHome II/PRO » click "UPDATE".
3. Clear Enclave Audio CineHome II/PRO app cache: Clearing cached data will force your app to retrieve the latest data directly from Enclave Audio CineHome II/PRO servers.
   1. On Android, goto Settings » Apps » Select "Enclave Audio CineHome II/PRO " » click Storage » click "Clear Cache".
4. Check Enclave Audio CineHome II/PRO app permissions. If any of these permissions required to use your device's features are disenabled, Enclave Audio CineHome II/PRO might not work.
5. Uninstall and reinstall Enclave Audio CineHome II/PRO. If nothing else has worked, completely uninstall Enclave Audio CineHome II/PRO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Enclave Audio CineHome II/PRO not working

2. Fix Enclave Audio CineHome II/PRO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Enclave Audio CineHome II/PRO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Enclave Audio CineHome II/PRO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Enclave Audio CineHome II/PRO may not be able to connect to the Internet when running in the background.