Contact My M1 Customer Service

Why should I report an Issue with My M1?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of M1 Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. There are currently two M1 apps available — My M1 and My M1+. - Customers on M1 Bespoke Plans should use My M1+ app to manage your account for your new plan. - If you are a postpaid or Fibre Broadband customer, please continue using My M1 app.

1. Too many a time had I not been able to view my data usage due to the app having an update and caused me to not being able to view.

2. Called the hotline, at least the customer service people are alot more efficient but unfortunately they are not able to do change of credit card details over the phone.This is absolutely one of the WORST apps you can find.

3. What could have been an easy and convenient 10 min contract renewal process resulted in me spending more than an hour as I attempted and reattempt to submit my choices thru an app that would frequently fail to load.

4. Whoever created and maintains this app should be SACKED.The last time (24 Jul 2021) when I tried to use this app, an "My M1" notice appeared, telling me that M1 will collect data on my location even when My M1 app and location are not turned on.

5. Really frustrating since the webpage on browser doesn't help and the app is the only way to change my billing plan.App can't load on the 1st time 90% of the time.

6. When I finally got to the payment page, I attempted to make payment THREE times, only to be returned to the previous page and asked for my credit card details again.

7. Still not able to login at all but at least stuck at the "still loading" screen.The app can't work properly at all.

8. The fingerprint scan prompt came up when I want to view my bill or change the billing plan.

9. There are plenty before me yet M1 had done nothing at all.As others before me have given their feedback, the M1 app has not been able to work properly since Feb this year.

10. Not even a warning that you will no longer to able to access your account after the upgrade unless you install the new M1+ app.

11. horrible! end up i had to call the hotline to activate my SIM card instead because the app did not work! i see so many bad reviews here saying the same thing.

1. Fix My M1 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My M1: Restarting the app will resolve most errors.
2. Update the My M1 App. Here is how:
   1. On Android goto PlayStore » Search for "My M1" » Open My M1 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My M1 » click "UPDATE".
3. Clear My M1 app cache: Clearing cached data will force your app to retrieve the latest data directly from My M1 servers.
   1. On Android, goto Settings » Apps » Select "My M1" » click Storage » click "Clear Cache".
4. Check My M1 app permissions. If any of these permissions required to use your device's features are disenabled, My M1 might not work.
5. Uninstall and reinstall My M1. If nothing else has worked, completely uninstall My M1 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My M1 not working

2. Fix My M1 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My M1 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My M1 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My M1 may not be able to connect to the Internet when running in the background.