Contact Ultimate Ear Trainer Customer Service

Why should I report an Issue with Ultimate Ear Trainer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gregory Burk to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You are likely to start with only PLAY CADENCE switched on - and you are likely to be in that mode for a long time.This app is like the Functional Ear Trainer (which is also available for Android): it plays I IV V I cadence and then plays a note (either from the major scale or the chromatic scale) and asks you to identify the note.

2. Only trains in C major - which is all that is needed (for major keys) when using a functional (contextual) ear trainer, i.e. the relationships between scale degrees in major keys remain the same, though of course the pitches differ.

3. But I would recommend trying the Functional Ear Trainer over this app if you're looking to get started.great app! what's great about this app in contrast with the Functional Ear Trainer is that this one allows you to guess multiple simultaneous tones.. 3 simultaneous random tones is already challenging.. it allows up to 8.

4. By default it starts out with 'Full Extension' and 'Chromatic' options enabled, which means that you have to identify a note from the piano keyboard from three octaves, which is pretty challenging.

5. There seems to be is a slider with "NOTE GROUP" but it didn't move, i.e. didn't alter the number of notes in the NOTE GROUP.

6. Unlike the FET, it also allows you to play multiple notes harmonically after the cadence, so you can play up to 8 (!) notes simultaneously after the cadence, which is very challenging.

7. One problem I experienced, is that if you turn CHORDS on and later turn it off, you can't return to 1 "test" note in the NOTE GROUP.

8. It requires that you answer using a piano keyboard (instead of using scale degrees like the FET).

9. (This shows the number of notes heard in a "test".) The only way I can get around this is to uninstall the app and reinstall it - then refrain from turning CHORDS on again.

10. The piano sounds are nice as well, and the app visually looks good.

11. Finally, the font size used in the app for HELP and for the switches is very tiny.

1. Fix Ultimate Ear Trainer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ultimate Ear Trainer: Restarting the app will resolve most errors.
2. Update the Ultimate Ear Trainer App. Here is how:
   1. On Android goto PlayStore » Search for "Ultimate Ear Trainer" » Open Ultimate Ear Trainer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ultimate Ear Trainer » click "UPDATE".
3. Clear Ultimate Ear Trainer app cache: Clearing cached data will force your app to retrieve the latest data directly from Ultimate Ear Trainer servers.
   1. On Android, goto Settings » Apps » Select "Ultimate Ear Trainer" » click Storage » click "Clear Cache".
4. Check Ultimate Ear Trainer app permissions. If any of these permissions required to use your device's features are disenabled, Ultimate Ear Trainer might not work.
5. Uninstall and reinstall Ultimate Ear Trainer. If nothing else has worked, completely uninstall Ultimate Ear Trainer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ultimate Ear Trainer not working

2. Fix Ultimate Ear Trainer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ultimate Ear Trainer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ultimate Ear Trainer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ultimate Ear Trainer may not be able to connect to the Internet when running in the background.