Contact MDHearing Customer Service

Why should I report an Issue with MDHearing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MDHearing to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The MDHearing app is a hearing health app that allows you to control your MDHearing smart hearing aids from your mobile device—anytime, anywhere.

2. Customize and control your hearing aid settings for your specific needs with the touch of your smartphone or tablet.

1. Please fix this app asap! This problem means new users will nto be able to set up their hearing aids and old users won't be able to make tweaks based on their surroundings!Using the VoltMax for 6 months and I have to re-install the app about 1/week.

2. Very aggravating as if you can't clear or get by this error, you can't change the mode from adaptive to quiet.Found out app updated today, and it prompted me to set up my hearing aids again.

3. It doesn't allow you to control your hearing in all environments as well as past versions did.This app is quite detailed and easy to use.

4. The problem I have had is that it doesn't find one of my hearing aides almost every time I use it and I have to reconnect with the app most times.I have the volt max.

5. The tutorial video for cleaning the hearing aids is extremely helpful.Loses touch with 1 or both ears, keeps trying but failing has to "reset" ove4 and over.

6. The app never finds the hearing aids the first time or even the first three times.

7. The features I want are "temporarily removed" (which similar apps from other vendors have, like wear&Hear's BeHear Now hearing aid earbud app).

8. To do the hearing test I have to start over with the right ear first, can't just do the left.

9. If you ever reload the app then it loses all your settings and you have to take their "not a hearing test" test again so if you have personalized them then you lose all that.

10. Since I'm already an experienced hearing aid wearer, the setup process for the hearing aids was very easy to use.

11. The personal profile part is nice so that I can show people where my hearing loss is in each year.

1. Fix MDHearing Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MDHearing: Restarting the app will resolve most errors.
2. Update the MDHearing App. Here is how:
   1. On Android goto PlayStore » Search for "MDHearing" » Open MDHearing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MDHearing » click "UPDATE".
3. Clear MDHearing app cache: Clearing cached data will force your app to retrieve the latest data directly from MDHearing servers.
   1. On Android, goto Settings » Apps » Select "MDHearing" » click Storage » click "Clear Cache".
4. Check MDHearing app permissions. If any of these permissions required to use your device's features are disenabled, MDHearing might not work.
5. Uninstall and reinstall MDHearing. If nothing else has worked, completely uninstall MDHearing then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MDHearing not working

2. Fix MDHearing Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MDHearing be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MDHearing not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MDHearing may not be able to connect to the Internet when running in the background.