Contact Lectogo Customer Service

Why should I report an Issue with Lectogo - Charge your phone!?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lectogo AB to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You add your payment card directly to the app, then scan the station's QR code to hire, a powerbank "jumps" up as a toast and you can start charging!

2. Scan the station's QR code and rent a powerbank to charge your mobile, tablet or other devices.

3. Lectogo is a network of charging stations with powerbanks that can be rented and brought along to charge their units on the go.

4. After registering in the Lectogo app, you must register a payment method to rent a power bank.

5. Lectogo is Scandinavia's leading mobile charging network!

6. Check the Lectogo app to find the nearest charging station on the map.

7. We are building a network of charging stations with powerbanks around Scandinavia to reduce your worry and stress for low battery.

8. With Lectogo you can easily rent a powerbank with all cables and charge on the go.

9. Scan the station's QR code to rent a powerbank. 3.

10. Charge your device with the power bank (has all cables).

11. When fully charged, return the power bank to any station. 1. 2.

1. This is a straight up scam.I have to say I didnt find out how this works so I have to uninstall it.. The idea is clearly good.. But I spent 10 min trying to find out how this work, all while my phone is very low on battery and don't have time to loose...The instructions look clear but they aren't easy..Good premise.

2. If you forget about the device charging and don't unplug it charges you for the extra hour without even giving the option if you want to pay another hourUnfortunately they had a bit of hardline attitude to a mistake made by the shop that has one of their stations.

3. I had an issue with the power bank since I plugged it in incorrectly by mistake which did not stop the timer, so it ran during the night, even when the place that provided the power banks was closed.

4. If I needed it again I'd probably use it again.Charges extremely slowly and the prices are way too steep! Not worth.Tells me it's 1e for hour and first is free, then charges 15e for two hours.

5. Pity the customer service was so shortsighted.Very easy to use and I had a great experience with the support when I ran in to a fringe issue that was quickly solved.

6. Reached out to customer service and got a reply within 2 days with further contact! Super friendly customer service which helped me with getting a refund, which I really appreciated.

7. Shop took the powerbank but had moved the station to the back office on account of a busy city festival and insisted I leave the powerbank and they would put it away.

8. I just wish they could make it possible for phones to be charged even when off.Used it for the first time and it saved me, as I was just with not much battery left.

9. However I tried for probably 20 minutes and the power bank stopped charging.

10. Very nice that the first hour was free too.

11. Maybe I was unlucky to get a faulty one.What a life saver, I like the app and the concept.

1. Fix Lectogo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lectogo: Restarting the app will resolve most errors.
2. Update the Lectogo App. Here is how:
   1. On Android goto PlayStore » Search for "Lectogo" » Open Lectogo - Charge your phone! » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lectogo » click "UPDATE".
3. Clear Lectogo - Charge your phone! app cache: Clearing cached data will force your app to retrieve the latest data directly from Lectogo servers.
   1. On Android, goto Settings » Apps » Select "Lectogo - Charge your phone!" » click Storage » click "Clear Cache".
4. Check Lectogo app permissions. If any of these permissions required to use your device's features are disenabled, Lectogo might not work.
5. Uninstall and reinstall Lectogo. If nothing else has worked, completely uninstall Lectogo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lectogo not working

2. Fix Lectogo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lectogo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lectogo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lectogo may not be able to connect to the Internet when running in the background.