Contact ChargeSPOT Customer Service

Why should I report an Issue with ChargeSPOT?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of INFORICH, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Find the closest ChargeSPOT using the app, and return it in any empty slots.

2. Using the built-in QR-code scanner scan the QR-code on the machine screen.

3. Find the nearest ChargeSPOT using the map feature.

4. A portable charger will come out from one of slots on the sides of the machine.

5. In the case the charger is not returned within 48 hours or of any loss or damage to the charger, the deposit will not be returned.

1. As a tourist in Japan, I tried to use it at Universal Studio Japan, and to do so you have to credit money first so I credited 5 USD then went to scan the charger and that's when it malfunction saying can't scan because of user's different region.

2. Getting the battery from the port was too hard, they reject foreigner credit cards, they don't write clear working schedules so I couldn't return the battery and the costumer service was not helpful at all.

3. 1/10You cannot add a payment method; I tried to link my card to the app, but a message that read "please tick the agreement" stopped me from doing so.

4. Still looking for a place to return but time is ticking... Shouldn't have all 7-11's charging station fully filled.Only used twice and both times were absolute hell.

5. ??????? OF COURSE MY PHONE HAS LOW BATTERIES??? Why the flip else would I come borrow a charger??? Absolutely joke of a system.

6. This time, I walked 3 7-11s unable to return the charger because they were all full.

7. The system said "error: your phone has insufficient batteries" or something and wouldn't let me borrow one.

8. I was wanting to leave a suggestion at your page but unable to submit.

9. Topped up 30hkd to rent the charging pod but unable to rent.

10. Has saved me from an empty battery multiple times, both at 7-11 and the chargespot machines.

11. Please fix your app.I went to borrow a charger with 2%.

1. Fix ChargeSPOT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ChargeSPOT: Restarting the app will resolve most errors.
2. Update the ChargeSPOT App. Here is how:
   1. On Android goto PlayStore » Search for "ChargeSPOT" » Open ChargeSPOT » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ChargeSPOT » click "UPDATE".
3. Clear ChargeSPOT app cache: Clearing cached data will force your app to retrieve the latest data directly from ChargeSPOT servers.
   1. On Android, goto Settings » Apps » Select "ChargeSPOT" » click Storage » click "Clear Cache".
4. Check ChargeSPOT app permissions. If any of these permissions required to use your device's features are disenabled, ChargeSPOT might not work.
5. Uninstall and reinstall ChargeSPOT. If nothing else has worked, completely uninstall ChargeSPOT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ChargeSPOT not working

2. Fix ChargeSPOT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ChargeSPOT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ChargeSPOT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ChargeSPOT may not be able to connect to the Internet when running in the background.