Contact Chipolo Customer Service

Why should I report an Issue with Chipolo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Chipolo to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Chipolo Bluetooth finders are designed to help you find your misplaced things in no time so you can leave your home without playing hide and seek with your keys, phone, car keys or wallet.

2. Chipolo item finders have additional features, all designed to help you find your misplaced belongings as fast as possible.

3. Chipolo uses location data to display the last known location of your Chipolo finder in the Chipolo app, to trigger Out of Range Alerts on your phone and to display your phone's location in the Chipolo web app, even when the app is running in the background.

4. Share your Chipolo with your loved ones through the Chipolo app and they can help you search for your misplaced keys with their phone too.

5. RING your item with the Chipolo app or double click Chipolo to ring your phone.

6. Attach Chipolo to anything you don’t want to lose and make it ring with the Chipolo app on your phone.

7. You don’t even need to open the Chipolo app to find your misplaced belongings.

8. No more awkward angles in your pics, the Chipolo can take a photo for as long as it’s connected to your phone.

9. Chipolo is officially supported by Google Assistant and you can also ring it with Amazon Alexa and Siri.

10. TRACK your item to where you had it last via the Chipolo app.

11. Contact our dedicated customer support via live chat or email on chipolo.

1. But it doesn't really work for shared things, like a shared car key, or the TV remote, because the sharing feature doesn't let others use the "ring to find", which is my primary usage.

2. (I tried using the same chipolo account in multiple phones to circumvent this, but that didn't work either as it "unlogs" the other phone).When it works it is very helpful but the is only about 50% of the time.

3. I decided to test it out with the free trial and it just works.If your phone gets out of range of the Chipolo, the app disconnects them and you get a message.

4. Takes at least a minute to find the device with your phone even, then there is no option to ring the device, only "mark as lost", even if the device is right next to you.

5. I'm very happy with the product; glad i stuck with it - adding a 5th star.I love Chipolo! I had to reach out to customer service recently for help with my account, and had a great experience with them.

6. I contacted support and was told: "The out of range wll work if your screen is locked and the app isn't open directly but running in the background.

7. For instance, I would want alerts on my wallet tracker to pop up if it is not connected to my phone within a 2-hour period.UPDATE: I bought these mainly for the out-of-range alerts, and so far so good.

8. The out of range option doesn't work at all.

9. My brother also got the special edition iPhone one and doesn't work either.Edit 3: They sent a replacement and it is indeed working better.

10. This app is pretty much useless.Every morning when I misplace my phone somewhere in the house, Chipolo consistently fails to ring it.

11. I have it shut off, but the app continually tells me that I need to enable physical activity for Out of Range alerts to function and still sends me the notification.

1. Fix Chipolo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Chipolo: Restarting the app will resolve most errors.
2. Update the Chipolo App. Here is how:
   1. On Android goto PlayStore » Search for "Chipolo" » Open Chipolo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chipolo » click "UPDATE".
3. Clear Chipolo app cache: Clearing cached data will force your app to retrieve the latest data directly from Chipolo servers.
   1. On Android, goto Settings » Apps » Select "Chipolo" » click Storage » click "Clear Cache".
4. Check Chipolo app permissions. If any of these permissions required to use your device's features are disenabled, Chipolo might not work.
5. Uninstall and reinstall Chipolo. If nothing else has worked, completely uninstall Chipolo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Chipolo not working

2. Fix Chipolo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Chipolo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Chipolo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Chipolo may not be able to connect to the Internet when running in the background.