Contact JiM Customer Service

Why should I report an Issue with JiM for Jira (Server/Cloud)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lean Walk to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. JiM for Jira is a native mobile app that provides a beautiful, intuitive experience for connecting to your Atlassian Jira instance on the go.

2. See your current progress on your agile board, move issues from your backlog to sprints, search for issues - all from your phone or tablet.

3. Secure log-in - Access any Atlassian Jira instance either in the cloud or on your organization’s on-premise server.

4. Jira Cloud or Jira Server version 7 and above are supported with support for Jira Software features (previously called Jira Agile).

5. Light-touch planning - Plan up-coming work and move issues into sprints with just a few taps on the screen.

6. Incredible board experience - Visualize everything to help you keep track of work on the go or at your stand-up.

7. Bringing a laptop to a planning session is now a thing of the past.

8. Search made easy - Our enhanced search experience lets you quickly search by either text or voice input to quickly find issues, boards and more.

1. Always getting notices about it running in background so have to kill it each time done using it, so much potential - would be awesome if you guys went more into material design and redid nav completely :) Agile integration however is pretty good and built around boards etc (+1 for reply/sounds like working to improve, eagerly keeping an eye out)hi there.

2. You have to force quit to shut it down.Most optimised Jira app I have found that supports cloud, server, and data center.not usable without premiumgoodIt's OK - severely lacking JIRA server compatible apps, this is one of the better but not great.

3. It works but the navigation really needs to be torn apart haha - its clunky and can get stuck (searching for an issue is terrible/select and it slides up, but then can never get out of search).

4. But unable to use it as my Jira projects are mostly built up with Custom fields.

5. also, says nothing when cannot connect (which is really helpful, many thanks)The most better App for Jira.

6. do you guys already have support for Google single sign on?Can't even filter by Open/Closed issuesVery intuitive UI.

7. doesn't connect if the server is installed with self-signed certificate.

8. Is there any update on the Custom fields availability?App uses battery even after closing.

9. Just not a great experience - that being said it mostly works and able to do most things.

10. Highly user friendly.

1. Fix JiM Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JiM: Restarting the app will resolve most errors.
2. Update the JiM App. Here is how:
   1. On Android goto PlayStore » Search for "JiM" » Open JiM for Jira (Server/Cloud) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JiM » click "UPDATE".
3. Clear JiM for Jira (Server/Cloud) app cache: Clearing cached data will force your app to retrieve the latest data directly from JiM servers.
   1. On Android, goto Settings » Apps » Select "JiM for Jira (Server/Cloud)" » click Storage » click "Clear Cache".
4. Check JiM app permissions. If any of these permissions required to use your device's features are disenabled, JiM might not work.
5. Uninstall and reinstall JiM. If nothing else has worked, completely uninstall JiM then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JiM not working

2. Fix JiM Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JiM be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JiM not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JiM may not be able to connect to the Internet when running in the background.