Contact Drops Customer Service

Why should I report an Issue with Drops: Learn Cantonese Chinese?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Language Drops to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Or sometimes saying 我 is 1st tone, when I thought it was exclusively 5th? Maybe I'm wrong.Drops has become a major part of my day and allowed me to learn a lot of vocab in Cantonese which is drastically underserved by most language apps.

2. All in all thanks for the app!Being a pretty proficient non native of 廣東話, I find some very good structure to the app and design concept, but, and its a big BUT, having incorrect sound files for visual portions has to be fixed.

3. The learning model is great, but recently, several of the words I'm learning have the Chinese and pronunciation guide for the wrong word.

4. But at this rate, they should start paying me as their QC :) Edit 30/06/23: Seems like they fixed the errors they introducedTried it out and found at least three errors where the word said and the written text did not correspond.

5. The one caveat is that you don't get much grammar from drops but treated as a vocab resource, it's been great!!![Oct 3, 2018] Would be the perfect app if it included audio.

6. It would make more sense if it was only syllables and tones instead of some being syllables some being tones and others being the last letter or so of a syllable and the tone.The app has a gorgeous UI that persuades me to come back.

7. It's very frustrating because I can't learn the words like this, and it makes the matching games impossible to play.So far it seems decent.

8. The other great thing is it seems to work without data so I can study on the subway while duo lingo and the like all need a connection.

9. Absolute thumbs down is that, unlike Duolingo which has developed albeit with ads, I find this app a gimmick because the amount of the amount of time one can use the app a day and the subscription requirements to be able to use it for more time, just turn me off.

10. My other gripe is the fact that it teaches you phrases with words I haven't seen or learned, so it's much more difficult to remember.

11. The interface is nice and simple! THE BAD: the audio & jyutpin tones don't always sound like they're matching up.

1. Fix Drops Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Drops: Restarting the app will resolve most errors.
2. Update the Drops App. Here is how:
   1. On Android goto PlayStore » Search for "Drops" » Open Drops: Learn Cantonese Chinese » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Drops » click "UPDATE".
3. Clear Drops: Learn Cantonese Chinese app cache: Clearing cached data will force your app to retrieve the latest data directly from Drops servers.
   1. On Android, goto Settings » Apps » Select "Drops: Learn Cantonese Chinese" » click Storage » click "Clear Cache".
4. Check Drops app permissions. If any of these permissions required to use your device's features are disenabled, Drops might not work.
5. Uninstall and reinstall Drops. If nothing else has worked, completely uninstall Drops then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Drops not working

2. Fix Drops Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Drops be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Drops not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Drops may not be able to connect to the Internet when running in the background.