Contact Drops Customer Service

Why should I report an Issue with Drops: Learn British English?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Language Drops to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The level of graphic design is overkill in my view.Best way to learn words and phrasesBest app ever and very easy to accessThis company punishes long time users.

2. Over all, great app.Extremely nice and pleasant app! However, when you don't start from zero, you have to spend hours and days just skipping already known words, which is annoying, just like in all other of the kind.

3. Privately I use it for other languages as well - it makes learning fun and easy!There is something wrong with Drops! It's about two weeks when I want to open the app I give an error that says drops failed to load app.

4. The interface hides most of its buttons, trying to be minimalist – but ends up being beginner-hostile.Fantastic learning tool! As a teacher with over 20 years of experience I recommend this app to all my students, both for English and Spanish.

5. A relative playing in guest mode only waits 5 hours between sessions, gets extra features, gets streak bonuses and streak freezes.

6. The best application to learn vocabulary it's really goodAdvanced level is actually only very simple words.

7. Uninstalled.I came here to learn new words that I often lack speaking of everyday things.

8. Words dictionary is also limited...which makes sense considering everything needs to be illustrated.

9. I would have preferred simple cards but with a deeper breadth of words.

10. As a 2y+ registered user, I have to wait 10 hours, get no streak bonus, no streak freeze and no daily mix.

11. It took me whole five minutes to find one word I haven't heard of.

1. Fix Drops Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Drops: Restarting the app will resolve most errors.
2. Update the Drops App. Here is how:
   1. On Android goto PlayStore » Search for "Drops" » Open Drops: Learn British English » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Drops » click "UPDATE".
3. Clear Drops: Learn British English app cache: Clearing cached data will force your app to retrieve the latest data directly from Drops servers.
   1. On Android, goto Settings » Apps » Select "Drops: Learn British English" » click Storage » click "Clear Cache".
4. Check Drops app permissions. If any of these permissions required to use your device's features are disenabled, Drops might not work.
5. Uninstall and reinstall Drops. If nothing else has worked, completely uninstall Drops then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Drops not working

2. Fix Drops Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Drops be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Drops not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Drops may not be able to connect to the Internet when running in the background.