Published by PANDORA.TV on Mar 14, 2024

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Why should I report an Issue with KMPlayer - All Video Player?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PANDORA.TV to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact KMPlayer - All Video Player image 1 contact KMPlayer - All Video Player image 2

KMPlayer Customer Insights

1. Where MX Player sounds way better from the start.I like a video player with options! I also appreciate Developers who care about their apps, and about us here at the PlayStore! Download it and check it out.

2. Fix it? - it takes a short moment to load after skipping scenes Other than that, this is a really good app for watching videos and more.My default samsung player was hard to use, or had features I did not know were there.

3. Glad to know their support is as good as their product.This player plays almost any format that you throw at it, both in videos & music as well.

4. Really, you need to try this one for awhile.Recently, after having a problem with an update, I reached out to product tech support and...wow, was I impressed with the speed of their response! Though my issues couldn't be directly solved, they provided a great alternative solution which was totally perfect for my needs.

5. But one thing I cannot get past is the inferior audio compared to others, it pops, crackles, and just doesn't sounds as good even after adjusting the audio.

6. It's most definitely exclusive to the app, so how about taking some responsibility?I like the effort in making an around player, even with cloud play, which a lot of the others do not.

7. I'm having some trouble locating volume control within the player that is adjustable.

8. I know you are going to ask, but there is nothing wrong with the files as they play fine in VLC and MX Player.

9. This is a beautiful player with tons of features that shine through the interface with just one click.

10. I wanna stick with this player cause I like the feature it has.

11. When resizing the screen, or pausing and resuming playback it can take upwards of 10 seconds for the video to start playing again.

Steps to Troubleshoot & Fix KMPlayer Issues

1. Fix KMPlayer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart KMPlayer: Restarting the app will resolve most errors.
  2. Update the KMPlayer App. Here is how:
    1. On Android goto PlayStore » Search for "KMPlayer" » Open KMPlayer - All Video Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KMPlayer » click "UPDATE".
  3. Clear KMPlayer - All Video Player app cache: Clearing cached data will force your app to retrieve the latest data directly from KMPlayer servers.
    1. On Android, goto Settings » Apps » Select "KMPlayer - All Video Player" » click Storage » click "Clear Cache".
  4. Check KMPlayer app permissions. If any of these permissions required to use your device's features are disenabled, KMPlayer might not work.
  5. Uninstall and reinstall KMPlayer. If nothing else has worked, completely uninstall KMPlayer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing KMPlayer not working


2. Fix KMPlayer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make KMPlayer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to KMPlayer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, KMPlayer may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to delete my account plz delete it

    — by Meghaj Pingale 1 year ago

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