Published by Trex Media Group

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Why should I report an Issue with TREX IPTV?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Trex Media Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact TREX IPTV image 1 contact TREX IPTV image 2

TREX IPTV Customer Insights

1. This app will only work with an paid iptv subscription.Good app but not for smart tv becouse its not easy change a chanels with remote control i mean from one page to other page.Pls you have work on this because is not as easy as you mentioned here it asking for max address and it put address it continues saying wrong ,I even use my max IPTV address still the same issue so look on to it.app tends to crash or wont open at times.

2. have to uninstall and re installWaste of data i put my mac address it's not still working improve your app don't come here and waste our dataAwesome if u get right mac adress stable all channel's working its an Paid service you have to buy subsectionAsking for stupid mac address for an Android phone.

3. Does exactly what it advertises... phones have mac addresses too people.

Steps to Troubleshoot & Fix TREX IPTV Issues

1. Fix TREX IPTV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TREX IPTV: Restarting the app will resolve most errors.
  2. Update the TREX IPTV App. Here is how:
    1. On Android goto PlayStore » Search for "TREX IPTV" » Open TREX IPTV » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TREX IPTV » click "UPDATE".
  3. Clear TREX IPTV app cache: Clearing cached data will force your app to retrieve the latest data directly from TREX IPTV servers.
    1. On Android, goto Settings » Apps » Select "TREX IPTV" » click Storage » click "Clear Cache".
  4. Check TREX IPTV app permissions. If any of these permissions required to use your device's features are disenabled, TREX IPTV might not work.
  5. Uninstall and reinstall TREX IPTV. If nothing else has worked, completely uninstall TREX IPTV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TREX IPTV not working


2. Fix TREX IPTV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TREX IPTV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TREX IPTV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TREX IPTV may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I cancel this subscription back in May, but I am still being charged. Can you please stop. Can you also refund me my funds thank you.

    Robert Armstrong

    — by robert armstrong 2 years ago