Contact Neal Street Rewards Customer Service

Why should I report an Issue with Neal Street Rewards?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Yoyo Wallet Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Collect points every time you spend at any store offering Neal Street Rewards and unlock offers and discounts.

2. Turn your payment card into your loyalty card with Neal Street Rewards.

3. Neal Street Rewards is fast, free, and easy to use.

1. (Original review follows) I'd prefer to give 0 stars, you rebranded and I lost all accrued rewards, stamps, points across all 3 locations.Asks for location access all the time.

2. Take no for an answer!Why does it ask for location permission every single time the app is opened? It should be enough to decline once.Buggy when you try to use a voucher.

3. Also, stop asking for location every time I open the app.Stop asking for location sharing! I don't want to share my location but the pop up asking for permission appears every time I open the app.

4. The only place I can see the points is on the list of receipts and manually add them.My negative review worked, my account was magically refreshed and reinstated.

5. However, when I clicked on voucher, it took me to "Pay Now" screen rather that the "Voucher" screen! The problem was that I have only noticed after I paid and the transaction could no longer be cancelled.

6. Keeps saying spend to earn points for rewards but there is no explanation on what the points are worth, how many you get from spending or what your total current points are.

7. I was sent an email saying, "We noticed that you ran into a little trouble trying to make a transaction today." When I hadn't used my yoyo account since before covid.Moved to the new app and now I can't pay using the Pay&Earn barcode.

8. Awesome, I understand how things work but maybe you need to understand the problem before providing a simple scripted response.

9. New app has moved things for seemingly no reason leaving me and the next 2 people in the queue unable to work out how to pay...It appears that data may not be held securely.

10. So, not only I paid for a meal that I expected to get for free, I also lost all those accumulated points.

11. Surely the name should have some sort of association with the uni, or shops or paying? No idea what the points do.

1. Fix Neal Street Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Neal Street Rewards: Restarting the app will resolve most errors.
2. Update the Neal Street Rewards App. Here is how:
   1. On Android goto PlayStore » Search for "Neal Street Rewards" » Open Neal Street Rewards » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Neal Street Rewards » click "UPDATE".
3. Clear Neal Street Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from Neal Street Rewards servers.
   1. On Android, goto Settings » Apps » Select "Neal Street Rewards" » click Storage » click "Clear Cache".
4. Check Neal Street Rewards app permissions. If any of these permissions required to use your device's features are disenabled, Neal Street Rewards might not work.
5. Uninstall and reinstall Neal Street Rewards. If nothing else has worked, completely uninstall Neal Street Rewards then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Neal Street Rewards not working

2. Fix Neal Street Rewards Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Neal Street Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Neal Street Rewards not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Neal Street Rewards may not be able to connect to the Internet when running in the background.