Contact John Lewis & Partners Customer Service

Why should I report an Issue with John Lewis & Partners?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of John Lewis Partnership to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Our app lets my John Lewis members access their rewards vouchers digitally through the app – no need to remember paper vouchers to enjoy a ‘free hot drink and cake’ when you’re next in-store.

2. Here you’ll find all your required home essentials, including homeware and home furniture as well as more seasonal products such as garden furniture and seating.

3. Browse our Mens, Womens & Kids Clothing Sale to find the best deals for your summer holiday.

4. Find stylish options from our favourite brands with a wide selection of baby clothes.

5. Browse our extensive range of fashion, homeware, gifts and more.

6. With Kitchen Drawer, your receipts, orders and guarantees are safely stored in your account.

7. We also have huge discounts across our Furniture, Electricals and Beauty Sales.

8. You won’t have to worry about losing receipts again.

9. Shop on the move or in store.

10. Gifts for kids that offers excellent ideas for Birthdays and other occasions across the year.

1. When you open an item to view it then come back out of it to the main page the cursor shoots back up to the top of the page rather than staying on the item you just viewed! If you have been scrolling down through many items, it shoots back up to the top of the page and means you've got to scroll all the way down to where you were viewing again.

2. What the heck have you done to the app, update issue?For last couple of months in my wish lists and saved for later items the app indicates price change in red as you would see during sales.

3. Its impossible to browse as I can only see the items in full if I click on them.Latest version is really annoying, constant pop up ads covering what you are viewing as you scroll up & down.

4. I get that on random items and sometimes the price is changed from, f.e. £20 to £98 ! I reinstalled the app and the issue is still there.

5. I contacted JL customer service on multiple occasions attaching screen shots to which I was advised that's my issue not the app's.Strange issue on tablet only.

6. This means it's impossible to browse via the app! Please fix this issue!The only reason I have the app is for the rewards, but they haven't worked in nearly a year.

7. I've tried contacting the helpdesk and was told to uninstall it, reinstall it, deactivate the account, reactivate the account, clear the cache, cookies, everything.

8. There seems to be no way to switch them off.Have just updated the app and it keeps crashing - constantly coming up with the message 'Sorry something went wrong' but comes back after refreshing.

9. How am I meant to buy anything?The latest app version has an issue.

10. Checkout process brakes if you switch to a different app (such as to approve the payment in your banking app).

11. However, when I click on the item itself to view it, there is no price change applied.

1. Fix John Lewis & Partners Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart John Lewis & Partners: Restarting the app will resolve most errors.
2. Update the John Lewis & Partners App. Here is how:
   1. On Android goto PlayStore » Search for "John Lewis & Partners" » Open John Lewis & Partners » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for John Lewis & Partners » click "UPDATE".
3. Clear John Lewis & Partners app cache: Clearing cached data will force your app to retrieve the latest data directly from John Lewis & Partners servers.
   1. On Android, goto Settings » Apps » Select "John Lewis & Partners" » click Storage » click "Clear Cache".
4. Check John Lewis & Partners app permissions. If any of these permissions required to use your device's features are disenabled, John Lewis & Partners might not work.
5. Uninstall and reinstall John Lewis & Partners. If nothing else has worked, completely uninstall John Lewis & Partners then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing John Lewis & Partners not working

2. Fix John Lewis & Partners Server issues & Internet Connection

1. Check network connection: An unstable Internet will make John Lewis & Partners be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to John Lewis & Partners not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, John Lewis & Partners may not be able to connect to the Internet when running in the background.