Contact Hx Customer Service

Why should I report an Issue with Hx™ Thermostat?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Johnson Controls, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you have issues with the application please email feedback@kraftful. com.

2. If you have issues with hardware such as the thermostat please contact your brand dealer. *Hx™ is a registered trademark of Johnson Controls International plc. *Google Home™ is a registered trademark of Google, LLC. *Amazon, Alexa and all related logos are trademarks of Amazon. com, Inc. or its affiliates.

1. Wish i could do heat blast for 20 min in the morning when getting up without committing to a higher temp.UPDATE: After installing a new thermostat (the older model had been superseded), and re-installing the updated app, I can now say GREAT JOB! Now the app is easy to use and works great, no more screen problems! It turns out that the older, smaller , thermostat was contributing to the problem - now they work together beautifully! Original review: The app won't let me sign up, so it is useless.

2. It was super easy to program, but after that, it's a pretty basic thermostat.If zero or negative ratings were possible, I would rate it that badly! The "upgrade" (actually downgrade) automatically installed yesterday, renders the app useless on Android phones.

3. That means giving up remote control of my thermostat, despite the convenience of resetting the heating or cooling from "away" to "home" temps just before boarding the final connecting flight to my home airport upon return from a month away so that I arrive to a comfortable house.

4. I have no plans to spend twice as much for an iPhone as I spent for my latest factory unlocked, dual SIM, Gorilla glass screen Android phone, which works like a champ for everything else.

5. My heating system installer forced the prior version to work by using his credentials to create the account.

6. The screen colors are too dark, very dark, impossible to read!This thermostat cost more than the previous and yet has swapped many nice features for unneeded ones.

7. How hard can this be?It still does work.. do not by this pos thermostat.. it is unresponsive a lot and it doesn't tell if fan or ac on unless you look closely at the color.

8. Update still doesn't work constantly disconnects from thermostat.

9. It seems to be in all out war with the equally terrible mounted thermostat we are forced to use to operate our air conditioner.

10. That feature is lacking also.Have tried to set up this app on both an Android phone and iPhone over 10 times and unable to set up an account.

11. Run away!! Update 3-6-19: Was finally able to set up an account by changing the email address I was using.....no logical reason why my 10 year email address was the issue.

1. Fix Hx Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hx: Restarting the app will resolve most errors.
2. Update the Hx App. Here is how:
   1. On Android goto PlayStore » Search for "Hx" » Open Hx™ Thermostat » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hx » click "UPDATE".
3. Clear Hx™ Thermostat app cache: Clearing cached data will force your app to retrieve the latest data directly from Hx servers.
   1. On Android, goto Settings » Apps » Select "Hx™ Thermostat" » click Storage » click "Clear Cache".
4. Check Hx app permissions. If any of these permissions required to use your device's features are disenabled, Hx might not work.
5. Uninstall and reinstall Hx. If nothing else has worked, completely uninstall Hx then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hx not working

2. Fix Hx Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hx be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hx not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hx may not be able to connect to the Internet when running in the background.