Contact AprilAire Healthy Air Customer Service

Why should I report an Issue with AprilAire Healthy Air?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Aprilaire to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When events occur in the home that affect the indoor air quality, the AprilAire exclusive Event-Based™ control options make managing and improving your air quality simple. • Instantly confirm status (on, off, idle) of all IAQ and HVAC equipment from the home screen. • Event-Based™ control of Air Cleaning and Fresh Air allow for instant control over situations affecting health and comfort, such as increased allergy and dust levels, odors and stagnant air. o Know what’s going on in your house even if you’re not home with alerts about high or low temperatures, low or high humidity, equipment failure and outdoor allergy information.

2. The AprilAire Healthy Air App works with your AprilAire Wi-Fi devices and provides you with a powerful level of control over your home’s air, no matter where you are.

3. The AprilAire Healthy Air App allows you to control the temperature, freshness, humidity, and purity of your home’s air.

4. It is compatible with all AprilAire Wi-Fi devices and features an intuitive, user-friendly design and usability.

5. Introducing in-app purchases of humidifier replaceable media through the AprilAire Healthy Air App to help make sure you are properly maintaining your equipment and get the most out of your AprilAire humidifiers. Please visit aprilaire. com/app or call 1-800-334-6011 if you have any questions or need assistance with setting up your AprilAire Wi-Fi device on the app.

1. Need to use the apps 'back' control to exit the thermostat control screen and get back to the home screen.Updated: I appreciate the reply.

2. And Google integration works!! Only thing I don't like is the green popup in the middle of the screen while im adjusting my temp from the phone... It's in the middle of the screen....maybe some sort of other animation, or relocate the pop-up.

3. It's much easier to program a days schedule using the app instead of the buttons on the thermostat and copying it to other days.

4. Ready to rip my hair out and it's day one and it didn't help to read that this is the norm for the app/company.2 star for app, extra star for unexpectedly great customer service.

5. The thermostat is installed in a vacation home and it is essential that I can monitor and control remotely.

6. The app indicated that it "successfully" connected to the thermostat multiple times, but doesn't actually show up on the list of connected devices at all.

7. I've had this Aprilaire thermostat for 3+ years and didn't know it had it since I didn't go peruse the manual.

8. Nit: Android 'back' button is ignored when in a thermostat control.

9. A lot of times have to log in twice because after logging in the first time it just puts me right back at the login screen.

10. Also need to login every time I open the app, and just today it couldn't connect to server.

11. And please let us integrate with home assistant!They installed this brand Thermostat with the new HVAC.

1. Fix AprilAire Healthy Air Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AprilAire Healthy Air: Restarting the app will resolve most errors.
2. Update the AprilAire Healthy Air App. Here is how:
   1. On Android goto PlayStore » Search for "AprilAire Healthy Air" » Open AprilAire Healthy Air » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AprilAire Healthy Air » click "UPDATE".
3. Clear AprilAire Healthy Air app cache: Clearing cached data will force your app to retrieve the latest data directly from AprilAire Healthy Air servers.
   1. On Android, goto Settings » Apps » Select "AprilAire Healthy Air" » click Storage » click "Clear Cache".
4. Check AprilAire Healthy Air app permissions. If any of these permissions required to use your device's features are disenabled, AprilAire Healthy Air might not work.
5. Uninstall and reinstall AprilAire Healthy Air. If nothing else has worked, completely uninstall AprilAire Healthy Air then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AprilAire Healthy Air not working

2. Fix AprilAire Healthy Air Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AprilAire Healthy Air be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AprilAire Healthy Air not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AprilAire Healthy Air may not be able to connect to the Internet when running in the background.