Contact 360 and 3D VR Player Customer Service

Why should I report an Issue with 360 and 3D VR Player by iVrox - Cardboard app?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of iVROX to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. still a good app.Worst app it crashes while playing videoThe only 3d player working on my phone, please dont do crappy updatesRubbish... error while playing video on galaxy s7...the best vr player I have triedNice dicent stuffI have just found this app.

2. For some reason, all Cradboard supported vr content and apps don't work properly in Nougat and Oreo, causing double vision due to resolution issue.

3. Can see all my series on a big screen using my VR headsetMore than happy with this app, I bought an iVrox VR headset recently and it works perfectly fine with it.

4. Of the 3 vr apps i tried,only this one showed my downloaded 360 and 180 videos properly.

5. And also has a very simple and easy interface,and doesn't take up any space on the phone!.

6. I love this app for a specific reason.

7. So,great app!finally one that understands how to display pseudo vr.

8. could warp the videos even further though or give that option.

9. User-friendly and very clear, would definitely recommend!Best.

10. does crash though with 360.

11. I love it.

1. Fix 360 and 3D VR Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 360 and 3D VR Player: Restarting the app will resolve most errors.
2. Update the 360 and 3D VR Player App. Here is how:
   1. On Android goto PlayStore » Search for "360 and 3D VR Player" » Open 360 and 3D VR Player by iVrox - Cardboard app » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 360 and 3D VR Player » click "UPDATE".
3. Clear 360 and 3D VR Player by iVrox - Cardboard app app cache: Clearing cached data will force your app to retrieve the latest data directly from 360 and 3D VR Player servers.
   1. On Android, goto Settings » Apps » Select "360 and 3D VR Player by iVrox - Cardboard app" » click Storage » click "Clear Cache".
4. Check 360 and 3D VR Player app permissions. If any of these permissions required to use your device's features are disenabled, 360 and 3D VR Player might not work.
5. Uninstall and reinstall 360 and 3D VR Player. If nothing else has worked, completely uninstall 360 and 3D VR Player then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 360 and 3D VR Player not working

2. Fix 360 and 3D VR Player Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 360 and 3D VR Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 360 and 3D VR Player not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 360 and 3D VR Player may not be able to connect to the Internet when running in the background.