Published by Intelius Mobile

Report an issue with Intelius Background Check Pro.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Intelius Background Check Pro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Intelius Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Intelius Background Check Pro image 1 contact Intelius Background Check Pro image 2

Intelius Background Check Pro Customer Insights

1. Check them out and give it a try, you'll be glad you did.I think it is among the better in the field for osint like information only problem I run into is the he occasional wrong info being listed as the person's addresses or schooling when they seemingly are named similar or even loved at same address and follows both as though was same person and I would like there to be plan option for paying one time for every feature offered such as criminal records ect.

2. But other wise does a good job and I look forward to using the app in the future & Great UIAt first seems inaccurate but out of three sites i ran the same name(my son) this was most informative and on point.

3. Then it has the nerve to push you to subscribe for $20 to get more info!Why would I fork out any money when I can't even get a correct free ans?Looked up my own information, pretty accurate if you know what you're looking for.

4. 😊I have been using this app for years, this is the NEW updated one(as of July 2020), Intelius has NEVER let me down, has given correct information always.

5. An unknown person comes up (not on same search but thru relatives) was wrong info for both.

6. That's really the only downside I've experienced; that the phone, email, address, background check services are separate monthly services.

7. When you search by phone # it doesn't really give you any good info.

8. And as information changes some reports lose previously discovered info.

9. But for an individual like myself, I wish there was an encompassing package.This app does state that it may give inaccurate information occasionally.

10. Intelius has been around for a long time, it is one of the pioneers in background checking.

11. I found out about it while working in the TV News business and it had always helped us obtain great and useful info.

Steps to Troubleshoot & Fix Intelius Background Check Pro Issues

1. Fix Intelius Background Check Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Intelius Background Check Pro: Restarting the app will resolve most errors.
  2. Update the Intelius Background Check Pro App. Here is how:
    1. On Android goto PlayStore » Search for "Intelius Background Check Pro" » Open Intelius Background Check Pro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Intelius Background Check Pro » click "UPDATE".
  3. Clear Intelius Background Check Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Intelius Background Check Pro servers.
    1. On Android, goto Settings » Apps » Select "Intelius Background Check Pro" » click Storage » click "Clear Cache".
  4. Check Intelius Background Check Pro app permissions. If any of these permissions required to use your device's features are disenabled, Intelius Background Check Pro might not work.
  5. Uninstall and reinstall Intelius Background Check Pro. If nothing else has worked, completely uninstall Intelius Background Check Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Intelius Background Check Pro not working


2. Fix Intelius Background Check Pro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Intelius Background Check Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Intelius Background Check Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Intelius Background Check Pro may not be able to connect to the Internet when running in the background.

Reported Issues