Contact BitForex Pro Customer Service

Why should I report an Issue with BitForex Pro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BitForex Pro to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The trades I've made so far have worked fine, but you have to sign in using your password and 2FA every time you wanna check on the app even though they have you create a pattern passcode for quicker access Update: They fixed the bug mentioned previously with the sign in, but after using a few other exchanges, I can say this exchange is extremely slow when it comes to withdrawals for the amount they charge you in fees.

2. I deposited some coins using the address I got of my account page, only to be told that it's not supported after the fact (option to deposit the particular coin is not even there now).

3. I made the pattern log in for quick log in and it wont let me use it.I don't have the app I only have the desktop version but I will say it works flawlessly! Great security! Trades go through! They have their own wallet! I usually get a response from them within one business day when I need help.

4. They also support erc20 and cheaper trx transfers/withdrawals with ease (once you KYC) 👍 Things missing are market orders and stop loss/take profits once a price is reached and API support for better portfolio tracking.

5. I was exited to get a lot of coins and tokens but I don't think i'll be using thus app until they fix this issue I am having.Well I tried... this exchange has a long way to go.

6. The rating's for the app was a concern, but I'm ok with slow transaction time, but this is just plain stuck and not moving to even start the transactions.

7. It's a good thing I do test transactions when I first start using a new service.

8. I REALLY wanted to buy some OMI but trying to do so on bitforex feels like driving a 3" nail through your templeI have tried using.

9. I will have to look for an alternate exchange to purchase the particular coin I was looking into.App doesn't seem to be stable.

10. Tried changing my password same result stuck with the I'm not a robot pop up.

11. Sign in with password, then text sent to you to verify then email sent to you to verify.

1. Fix BitForex Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BitForex Pro: Restarting the app will resolve most errors.
2. Update the BitForex Pro App. Here is how:
   1. On Android goto PlayStore » Search for "BitForex Pro" » Open BitForex Pro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BitForex Pro » click "UPDATE".
3. Clear BitForex Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from BitForex Pro servers.
   1. On Android, goto Settings » Apps » Select "BitForex Pro" » click Storage » click "Clear Cache".
4. Check BitForex Pro app permissions. If any of these permissions required to use your device's features are disenabled, BitForex Pro might not work.
5. Uninstall and reinstall BitForex Pro. If nothing else has worked, completely uninstall BitForex Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BitForex Pro not working

2. Fix BitForex Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BitForex Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BitForex Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BitForex Pro may not be able to connect to the Internet when running in the background.