Published by Belize Tourism Board

Report an issue with BTB Cruise App.
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Why should I report an Issue with BTB Cruise App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Belize Tourism Board to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact BTB Cruise App image 1 contact BTB Cruise App image 2

About BTB Cruise App

1. Provides real-time and up-to-date information on cruise ship calls to Belize ports.

BTB Cruise App Customer Insights

1. If this is required to enter Belize, it should work!Let's you know what's happening with Cruise Ships in the country of Belize.

2. Needs to be updated more frequently with cancellations.Needs updating.

3. Can download it but then I get the spinning wheel of death.

4. Was forced to complete the survey on an iOS phone.

5. Won't update or work.

6. It's almost the end of 2019 and still no schedule for 2020.

7. Somebody's not doing their job.Fix your ap.

Steps to Troubleshoot & Fix BTB Cruise App Issues

1. Fix BTB Cruise App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BTB Cruise App: Restarting the app will resolve most errors.
  2. Update the BTB Cruise App App. Here is how:
    1. On Android goto PlayStore » Search for "BTB Cruise App" » Open BTB Cruise App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BTB Cruise App » click "UPDATE".
  3. Clear BTB Cruise App app cache: Clearing cached data will force your app to retrieve the latest data directly from BTB Cruise App servers.
    1. On Android, goto Settings » Apps » Select "BTB Cruise App" » click Storage » click "Clear Cache".
  4. Check BTB Cruise App app permissions. If any of these permissions required to use your device's features are disenabled, BTB Cruise App might not work.
  5. Uninstall and reinstall BTB Cruise App. If nothing else has worked, completely uninstall BTB Cruise App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BTB Cruise App not working


2. Fix BTB Cruise App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BTB Cruise App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BTB Cruise App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BTB Cruise App may not be able to connect to the Internet when running in the background.

Reported Issues