Contact OntoFit Customer Service

Why should I report an Issue with OntoFit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ICOMON to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But I found the instructions and was able to measure all the body parts.The latest update went something wrong.

2. But overall still a good app and device.I had trouble using the smart body tape measure that works with this app.

3. Please fix it now as the scale is only as good as this app it works with.

4. Great app and scale when works.

5. But the app stopped working since the april 30 update.

6. It always crashes while the scale and app communicates with each other.

7. Not once did it work since the april 30 update.

8. Please.Just your basic bioelectrical impedance app to get a general idea of where you are.

9. I can't see any graphs or pictograms.Network errors.. I can never just step.

10. It has a +/- accuracy so don't take it as exact.

1. Fix OntoFit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OntoFit: Restarting the app will resolve most errors.
2. Update the OntoFit App. Here is how:
   1. On Android goto PlayStore » Search for "OntoFit" » Open OntoFit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OntoFit » click "UPDATE".
3. Clear OntoFit app cache: Clearing cached data will force your app to retrieve the latest data directly from OntoFit servers.
   1. On Android, goto Settings » Apps » Select "OntoFit" » click Storage » click "Clear Cache".
4. Check OntoFit app permissions. If any of these permissions required to use your device's features are disenabled, OntoFit might not work.
5. Uninstall and reinstall OntoFit. If nothing else has worked, completely uninstall OntoFit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OntoFit not working

2. Fix OntoFit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OntoFit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OntoFit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OntoFit may not be able to connect to the Internet when running in the background.