Contact Icecream Screen Recorder Customer Service

Why should I report an Issue with Icecream Screen Recorder?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Icecream Apps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Icecream Screen Recorder is a free Android version of a popular screen recording software by Icecream Apps.

2. It enables you to record your screen or take screenshots easily.

3. Works with apps, games, video calls, online streams, video players, etc.

1. Am I doing something wrong, or is this what's supposed to happen?Hi Team ! Video not record in landscape mode, Video showing in portrait mode only! नमस्कर टीम ! वीडियो लैंडस्केप मोड में रिकॉर्ड करने के बाद भी पोर्ट्रेट मोड में रिकॉर्ड हो रही है। Suggestions : Please add live streaming function.

2. And MY BAD, the floating button wasnt responding bcs of thick screen protector, which I removed, also was actually another app's button......😏🥴 Still LOVE YR APP ON MY DESKTOP 😘It's little circle sit between screens on the LHS of your display, when pressed it bounces out with 5 satilite circles around it, press a circle and the whole arrangement bounces back back to sit between screens o the LHS.

3. That's probably more security and a bigger pain in the butt than NASAR use to alter the tragectory of satalitesWhen I press the record button, it disappears so I'm not able to stop recording without closing what I'm recording and going back to the app.

4. My issue is: it records the surrounding sounds and when I turn off the "record audio" option, it still records the surrounding sounds and doesn't record the sounds of what I'm watching.unable to edit screenshots, cropping etc.

5. First I bought the wrong version (easily done as the free mac software had an 'upgrade' option which when selected just took you to the upgrade page for windows - not immediately obvious but silly me for not reading all the way down.

6. Please fix it Thanku :(Not same like pc when I record screen my room background sounds also recorded.

7. Now, they have released an android version of their screen recorder software and this shows that with time they are also adapting to the changes.

8. Whenever I press the app it shows a floating ball, then if I press any single option it doesn't work.

9. I'm disappointed that you can't record screen audio.What on the Earth.

10. So, I really appericiate your efforts and good luck with this new dynamic change.Do not touch the mac version of this with a barge pole.

11. Eventually found really good totally free Screenflick instead.Overall, ok, but can't make a question at the help center due to "captcha error".

1. Fix Icecream Screen Recorder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Icecream Screen Recorder: Restarting the app will resolve most errors.
2. Update the Icecream Screen Recorder App. Here is how:
   1. On Android goto PlayStore » Search for "Icecream Screen Recorder" » Open Icecream Screen Recorder » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Icecream Screen Recorder » click "UPDATE".
3. Clear Icecream Screen Recorder app cache: Clearing cached data will force your app to retrieve the latest data directly from Icecream Screen Recorder servers.
   1. On Android, goto Settings » Apps » Select "Icecream Screen Recorder" » click Storage » click "Clear Cache".
4. Check Icecream Screen Recorder app permissions. If any of these permissions required to use your device's features are disenabled, Icecream Screen Recorder might not work.
5. Uninstall and reinstall Icecream Screen Recorder. If nothing else has worked, completely uninstall Icecream Screen Recorder then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Icecream Screen Recorder not working

2. Fix Icecream Screen Recorder Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Icecream Screen Recorder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Icecream Screen Recorder not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Icecream Screen Recorder may not be able to connect to the Internet when running in the background.