Published by Israel Airports Authority on Jun 26, 2024

Report an issue with Ben Gurion (TLV) Airport.
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Why should I report an Issue with Ben Gurion (TLV) Airport?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Israel Airports Authority to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Ben Gurion (TLV) Airport

1. With this app, you can discover all the information you need before even reaching the Ben Gurion Airport , as well as throughout your stay at the airport. • Access an updated flight timetable for Ben Gurion Airport (both arrivals and departures) including search and tracking options for the information relevant to your flight. • Find information about routes to and from Ben Gurion Airport and any destination, whether by private vehicle, public transportation, or taxi. • Search for information about airlines operating in Ben Gurion Airport. • Check parking lot occupancy and arrival routes to parking areas. • Enter personal tasks that will help you remember what you need to do and receive suggestions for tasks to perform before your flight. • Find information about dining options, cafés, and duty-free stores at Ben Gurion Airport. • Receive critical information updates about your flight from us.

2. The Ben Gurion International Airport app (TLV) is an official cellphone application, developed by the Israel Airports Authority, for your convenience.

3. Please note that when downloading and installing the application, you will be asked to authorize the use of various programs and functions on your cellphone device, as is customary. • An internet connection is required to update information. • "My Flight" – The app allows you to locate the destination of your trip through GPS navigation software. • "My Tasks" – The app allows you to enter tasks in preparation for your flight and receive reminders. • The app will use notification mechanisms to provide flight updates – delays, changes, etc.

Ben Gurion (TLV) Airport Customer Insights

1. Definitely the worst app I ever came across,you guys should look at the Heathrow airport app , to see what an airport app should be like.When you open it and select English on the 1st page you don't see the buttons to confirm continuing so looks like it is stuck.

2. can't pass the first screen... confirm notification Still.... does not work, too bad Does not work with S22+ ither.I was asked to verify which terminal I was supposed to fly from.

3. I had to switch to Hebrew and the change to English later.What kind of beginner developer decided to add a sound every time you open the menu "menu is open".

4. Freezes at the second screen.The app repeatedly reports [false?] communication problem with the server and exits immeditely after hitting "Agree" button...keeps freezing.

5. The worst ever app, firstly why is there a sound when I open the menu without even having an option to disable it.

6. Shouldn't the supply me with this info since it recognized my flight number? I expect that from the app...Junk. Doesn't work.

7. It took me 2 minutes to get tired of this app.Does not work with GALAXY S20.

8. Then why on earth does it make a difference if I am flying or accompanying someone, and many other faults.

9. could not get past the confirmation page...uninstalledI am no longer able to get into the app.

Steps to Troubleshoot & Fix Ben Gurion (TLV) Airport Issues

1. Fix Ben Gurion (TLV) Airport Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ben Gurion (TLV) Airport: Restarting the app will resolve most errors.
  2. Update the Ben Gurion (TLV) Airport App. Here is how:
    1. On Android goto PlayStore » Search for "Ben Gurion (TLV) Airport" » Open Ben Gurion (TLV) Airport » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ben Gurion (TLV) Airport » click "UPDATE".
  3. Clear Ben Gurion (TLV) Airport app cache: Clearing cached data will force your app to retrieve the latest data directly from Ben Gurion (TLV) Airport servers.
    1. On Android, goto Settings » Apps » Select "Ben Gurion (TLV) Airport" » click Storage » click "Clear Cache".
  4. Check Ben Gurion (TLV) Airport app permissions. If any of these permissions required to use your device's features are disenabled, Ben Gurion (TLV) Airport might not work.
  5. Uninstall and reinstall Ben Gurion (TLV) Airport. If nothing else has worked, completely uninstall Ben Gurion (TLV) Airport then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ben Gurion (TLV) Airport not working


2. Fix Ben Gurion (TLV) Airport Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ben Gurion (TLV) Airport be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ben Gurion (TLV) Airport not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ben Gurion (TLV) Airport may not be able to connect to the Internet when running in the background.

Reported Issues