Published by Higher Learning Technologies Inc on Nov 15, 2023

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Why should I report an Issue with ASE Renewal App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Higher Learning Technologies Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About ASE Renewal App

1. With the ASE Renewal App, you can earn official credits on-the-go to extend your ASE certification, without going to a testing center or taking away valuable time and money.

2. Created in partnership with the Automotive Service Excellence (ASE), the ASE Renewal App is a vital resource in your career as a technician. Questions? Feedback?

3. Earn credits for every question you answer correct.

4. Answer questions to get credits.

5. Correct questions = credits.

6. There are more than enough opportunities to earn required credits.

7. Each month, you’ll receive a new question to answer.

8. Future questions will help you grasp concepts.

9. Now, you can complete the questions at your own pace.

10. Meet your required credit tally and celebrate your recertification.

11. Did you answer incorrectly?

ASE Renewal App Customer Insights

1. Tech support got involved and still no fixLack of straight forward information about the app.I have being taking ASE's for 18 years bs this is complicated, you have to jump through hoops just to sign in, then they promise you will be able to do your recertifications all at once but guess what, they never mention its only ONE question a month,it's going to take me 8 months to get the certifications up to date and it's only for a year.

2. It'll be excellent where we can get more questions or all where we can do it when we have time on hand and get it done.. my company needs us update our license before expire and found this is an excellent choice but 1 question per month just doesn't cut itMy status have not updated.

3. And tire size affects vehicle speed, but not wheel speed to RPM correlation.ASE is saving me so much time and money by creating this app!!! I no longer need to take time off of work to go to a test facility for my recertification exams.

4. Would definitely rather waste half a day every 5 years going to a testing center than to have to rely on sheer luck that you accidentally select the right answer with half the information needed.

5. So im out if 48 bucks and still have to go to the testing center since mine expire in 6 months,Just renewed all 8 certs in Dec with no problem at a testing center.

6. Timed questions 👍 Recommendations: needs to be able to update expiration dates with ASE.

7. I really, really, really like the questions as they pertain to an independent repair tech; they can be vehicle-specific and therefore I have to look up information and I have found that not only can I maintain my credential but I also learn as I use the app.

8. This is a problem to the extent that incorrect information is provided in the answers, when the questions themselves are not deceptive.

9. Currently says I'm expiring end of June, but mine were all extended 1yr already after I started using the app according to the ASE website.The myASE app does not work.

10. E.G. If an timing belt was broken, no technician ever would commit to the point of testing starter amp draw to diagnose the timing failure.

11. The questions that are presented are frequently misleading or not aligned with ASE testing methodology.

Steps to Troubleshoot & Fix ASE Renewal App Issues

1. Fix ASE Renewal App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ASE Renewal App: Restarting the app will resolve most errors.
  2. Update the ASE Renewal App App. Here is how:
    1. On Android goto PlayStore » Search for "ASE Renewal App" » Open ASE Renewal App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ASE Renewal App » click "UPDATE".
  3. Clear ASE Renewal App app cache: Clearing cached data will force your app to retrieve the latest data directly from ASE Renewal App servers.
    1. On Android, goto Settings » Apps » Select "ASE Renewal App" » click Storage » click "Clear Cache".
  4. Check ASE Renewal App app permissions. If any of these permissions required to use your device's features are disenabled, ASE Renewal App might not work.
  5. Uninstall and reinstall ASE Renewal App. If nothing else has worked, completely uninstall ASE Renewal App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ASE Renewal App not working


2. Fix ASE Renewal App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ASE Renewal App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ASE Renewal App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ASE Renewal App may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Cannot sign in. response says to contact this site for help

    — by Christopher J Grzybowski 2 years ago

  • Cannot reset my password

    — by Virgil Tackett 3 years ago

  • not able to upload certificates to app

    — by felipe 3 years ago