Published by American Osteopathic College of Dermatology (AOCD)

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Why should I report an Issue with Dermatology Database?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of American Osteopathic College of Dermatology (AOCD) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Dermatology Database

1. Created by board certified dermatologists, this guide is written to be easily understood by the general public.

2. It’s complete in its descriptions and treatments which can also be used by medical professionals of all types.

3. Dermatology Database is your complete guide to dermatology.

4. ‘The Dermatologist in Your Pocket’.

Dermatology Database Customer Insights

1. This is an amazing wealth of knowledge of dermatology and I can't believe it's free! The photos are wonderful and give a great depiction of the disease conditions.

Steps to Troubleshoot & Fix Dermatology Database Issues

1. Fix Dermatology Database Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Dermatology Database: Restarting the app will resolve most errors.
  2. Update the Dermatology Database App. Here is how:
    1. On Android goto PlayStore » Search for "Dermatology Database" » Open Dermatology Database » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dermatology Database » click "UPDATE".
  3. Clear Dermatology Database app cache: Clearing cached data will force your app to retrieve the latest data directly from Dermatology Database servers.
    1. On Android, goto Settings » Apps » Select "Dermatology Database" » click Storage » click "Clear Cache".
  4. Check Dermatology Database app permissions. If any of these permissions required to use your device's features are disenabled, Dermatology Database might not work.
  5. Uninstall and reinstall Dermatology Database. If nothing else has worked, completely uninstall Dermatology Database then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Dermatology Database not working


2. Fix Dermatology Database Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Dermatology Database be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Dermatology Database not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Dermatology Database may not be able to connect to the Internet when running in the background.

Reported Issues