Published by HERE Apps LLC on Jul 1, 2024

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Why should I report an Issue with HERE Map Creator?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HERE Apps LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About HERE Map Creator

1. Improve positioning, share pictures and review your contributions on mapcreator. here.

2. Just search, view and update the HERE map on-the-go easily and quickly from your mobile phone.

3. Just use Map Creator and share it with millions of HERE powered devices worldwide.

4. This app allows you to improve your day to day HERE navigation by providing updates to the HERE map.

5. Collect, edit or delete places.

6. Is your favorite spot missing from the HERE map?

7. Map Creator is entirely free.

8. Just join the community and enjoy mobile mapping.

HERE Map Creator Customer Insights

1. A famous search engine also does stupid things like this by changing to Arabic when you land at a relevant airport... Really??? Taken to the extreme... I'll be skilled in martial arts the use of chopsticks when I fly to China or enter a Chinese restaurant?Awful.

2. It's feature set is not as broad but as a free app and the ability to down load and use it off line I've been promoting it and here we go versus pointman and Google maps.

3. I just want to say, the search for a place is sending me to the wrong location.

4. We can't help this company if they don't fix this app but if you want to contribute to free maps worldwide that anyone can use join the open source effort of Open Street Maps.

5. I also not a few of these I added as other road closures, have been removed again.*** UPDATE: Language selection is now available on the new version.

6. On this app you can see the place in the right location but if you search for the place, it shows at the wrong location.

7. We can work together to create maps and that bottom up structure is honestly a great means to achieve an ends.

8. Look for the Android app called "OSMAnd" on the Google play store and sign up to start editing!This is a great alternative to pointman.

9. This is very annoying, as you can't pan the map to a location exactly you want.. If you want to motivate your users, please set up a point or badge reward system.

10. ***Initial Review Language selection is not available! I have several language keyboards installed on my phone as I reply to messages from friends speaking different languages.

11. No easy way to fix this on HERE, unlike Google maps.Unfortunately the app does not link into the offline maps of the here app.

Steps to Troubleshoot & Fix HERE Map Creator Issues

1. Fix HERE Map Creator Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HERE Map Creator: Restarting the app will resolve most errors.
  2. Update the HERE Map Creator App. Here is how:
    1. On Android goto PlayStore » Search for "HERE Map Creator" » Open HERE Map Creator » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HERE Map Creator » click "UPDATE".
  3. Clear HERE Map Creator app cache: Clearing cached data will force your app to retrieve the latest data directly from HERE Map Creator servers.
    1. On Android, goto Settings » Apps » Select "HERE Map Creator" » click Storage » click "Clear Cache".
  4. Check HERE Map Creator app permissions. If any of these permissions required to use your device's features are disenabled, HERE Map Creator might not work.
  5. Uninstall and reinstall HERE Map Creator. If nothing else has worked, completely uninstall HERE Map Creator then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HERE Map Creator not working


2. Fix HERE Map Creator Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HERE Map Creator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HERE Map Creator not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HERE Map Creator may not be able to connect to the Internet when running in the background.

Reported Issues