Published by HERE Apps LLC on Oct 30, 2024

contact HERE WeGo: Maps & Navigation Chat with our AI-based HERE WeGo Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with HERE WeGo?



characters left:

Why chat with our AI HERE WeGo Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of HERE WeGo.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact HERE WeGo: Maps & Navigation image 1   contact HERE WeGo: Maps & Navigation image 2


What users are saying

1. Another problem, if not in a route the default zoom setting (~100 feet), you can zoom out (full screen only) for a few seconds then it resets to the default.Surpringly good with public transit, often with unexpected choices.

2. Fourth, after stopping my car to refuel the route was gone and I had to reselect my destination.Disappointing in Android Auto.

3. Has good "other route" options as well as avoiding traffic if you choose.

4. Once you set a route, it won't change or choose another one while in use and tries to navigate you via a uturn back to its original (worse) path.

5. Third is lack of ability to change route types after initial selection.

6. (1) You can't type or use voice when using Android Auto and it won't let you open the app on your phone, meaning to put in a destination you have to have searched for it previously or unplug your phone, that's not intuitive.

7. (Am notified of the availability of new maps.) Predicted route time tends to be more optimistic than Waze.

8. Most annoying is lack of an ability to use heading up unless you are in a route.

9. Why?! Next, if i choose a rute, choose directions, then start, I SHOULD BE ABLE TO DOWNLOAD THE MAP AND GO OFFLINE!! How simple is that!? But it doesn't work like that.

10. If I am driving down the road it is unsafe multiple screen taps to change whatever setting is running.

11. The first is a lack of default setting for whether the user wants north or heading up.

Steps to Troubleshoot & Fix HERE WeGo Issues

1. Fix HERE WeGo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HERE WeGo: Restarting the app will resolve most errors.
  2. Update the HERE WeGo App. Here is how:
    1. On Android goto PlayStore » Search for "HERE WeGo" » Open HERE WeGo: Maps & Navigation » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HERE WeGo » click "UPDATE".
  3. Clear HERE WeGo: Maps & Navigation app cache: Clearing cached data will force your app to retrieve the latest data directly from HERE WeGo servers.
    1. On Android, goto Settings » Apps » Select "HERE WeGo: Maps & Navigation" » click Storage » click "Clear Cache".
  4. Check HERE WeGo app permissions. If any of these permissions required to use your device's features are disenabled, HERE WeGo might not work.
  5. Uninstall and reinstall HERE WeGo. If nothing else has worked, completely uninstall HERE WeGo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HERE WeGo not working


2. Fix HERE WeGo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HERE WeGo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HERE WeGo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HERE WeGo may not be able to connect to the Internet when running in the background.

Reported Issues

— 4 years ago by chollet

De France Bonjour, Sur votre application Here WeGo, il manque la possibilité d'ajouter des étapes C'est indispensable si vous vous faire de l'ombre à vos concurents Cordialement