Contact HERE WeGo Customer Service

Why should I report an Issue with HERE WeGo: Maps & Navigation?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HERE Apps LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. HERE WeGo is a free navigation app that guides local and global travelers on journeys both familiar and foreign.

2. Want to save your mobile data and stay on course even without an internet connection when travelling?

3. Enjoy a more carefree journey and reach your destination effortlessly, however you need to get there.

4. Download a map of a region, country or continent and complete your journey while staying totally offline.

5. Or use turn-by-turn voice guidance with accurate driving directions and go by car.

6. Save them in a collection to stay organised and find them easier.

7. Need to make an extra stop or want to go a specific way?

8. You can even find parking at your destination and get guided directly to it.

9. Simply add waypoints to your routes and HERE WeGo guides you there.

10. The app now has a fresh, new design and clearer, easier to use navigation.

11. Get there on foot with easy-to-follow walk guidance.

1. Another problem, if not in a route the default zoom setting (~100 feet), you can zoom out (full screen only) for a few seconds then it resets to the default.Surpringly good with public transit, often with unexpected choices.

2. Fourth, after stopping my car to refuel the route was gone and I had to reselect my destination.Disappointing in Android Auto.

3. Has good "other route" options as well as avoiding traffic if you choose.

4. Once you set a route, it won't change or choose another one while in use and tries to navigate you via a uturn back to its original (worse) path.

5. Third is lack of ability to change route types after initial selection.

6. (1) You can't type or use voice when using Android Auto and it won't let you open the app on your phone, meaning to put in a destination you have to have searched for it previously or unplug your phone, that's not intuitive.

7. (Am notified of the availability of new maps.) Predicted route time tends to be more optimistic than Waze.

8. Most annoying is lack of an ability to use heading up unless you are in a route.

9. Why?! Next, if i choose a rute, choose directions, then start, I SHOULD BE ABLE TO DOWNLOAD THE MAP AND GO OFFLINE!! How simple is that!? But it doesn't work like that.

10. If I am driving down the road it is unsafe multiple screen taps to change whatever setting is running.

11. The first is a lack of default setting for whether the user wants north or heading up.

1. Fix HERE WeGo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HERE WeGo: Restarting the app will resolve most errors.
2. Update the HERE WeGo App. Here is how:
   1. On Android goto PlayStore » Search for "HERE WeGo" » Open HERE WeGo: Maps & Navigation » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HERE WeGo » click "UPDATE".
3. Clear HERE WeGo: Maps & Navigation app cache: Clearing cached data will force your app to retrieve the latest data directly from HERE WeGo servers.
   1. On Android, goto Settings » Apps » Select "HERE WeGo: Maps & Navigation" » click Storage » click "Clear Cache".
4. Check HERE WeGo app permissions. If any of these permissions required to use your device's features are disenabled, HERE WeGo might not work.
5. Uninstall and reinstall HERE WeGo. If nothing else has worked, completely uninstall HERE WeGo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HERE WeGo not working

2. Fix HERE WeGo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HERE WeGo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HERE WeGo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HERE WeGo may not be able to connect to the Internet when running in the background.