Contact HealthPartners Customer Service

Why should I report an Issue with HealthPartners?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HealthPartners Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. At HealthPartners, we’re committed to helping you live a healthier life with health care and insurance options that are simple and affordable, whether you have our insurance, see our doctors or both.

2. We're the largest consumer governed nonprofit health care organization in the nation serving more than 1. 8 million medical and dental health plan members - primarily in Minnesota, Wisconsin, Illinois, and Iowa.

3. From finding a doctor to checking deductibles, it’s all in the palm of your hands. • Build better habits with Living Well from fitness goals and to help make changes in your mental health and diet.

4. Manage your health care or health insurance from anywhere, at any time, with the HealthPartners app, formerly myHP.

5. If you’re a patient or member and don’t have an account yet, create one at healthpartners. com/signupnow.

6. Simply sign in with your HealthPartners online account username and password.

7. Our care system includes a multi-specialty group practice of more than 1,800 physicians that serves more than 1. 2 million patients.

1. Despite using Epic, they don't use the MyChart app or allow for direct messaging, review of notes from past visits, allow you to see your medications, or even pay a bill in app - all of which I would say are pretty major components needed for an app that is supposed to make my healthcare more accessible.Clicking on "pay a bill" should not be a hyper link to the website.

2. My information is already saved, I shouldn't have to keep entering it in.What happened to our graphs on lab work? Use to be able to see graphs and compare from previous lab results .can you please bring it back.

3. This app doesn't show lab results in a useful format like a table or trend like mychart did.

4. Additionally, this somehow means I cannot easily send a message to health partners to ask about missing test results, etc.

5. Four stars because i have experienced glitching that prevented my being able to schedule an appointment through the app, instead I had to call.

6. I'm tech-savvy and very health literate (I'm a nurse, and work for one of the HealthPartners hospitals), and I find it challenging at times to find certain features or do certain tasks within this app.

7. There's no comparison nowScheduling, canceling and rescheduling appointments for labs, check ups and/or specialty departments is easy through this app.

8. Receiving and reading test results or messages from your doctor is great.

9. It also doesn't show the lab standard for over half of my results, i can't tell what numbers are good or bad.

10. Additionally, you can easily reference past appointments, including the appointment summary and notes.

11. The UI is okay, and really the only helpful options are to see your labs and make an appointment (which is super frustrating both in app and on the website).

1. Fix HealthPartners Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HealthPartners: Restarting the app will resolve most errors.
2. Update the HealthPartners App. Here is how:
   1. On Android goto PlayStore » Search for "HealthPartners" » Open HealthPartners » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HealthPartners » click "UPDATE".
3. Clear HealthPartners app cache: Clearing cached data will force your app to retrieve the latest data directly from HealthPartners servers.
   1. On Android, goto Settings » Apps » Select "HealthPartners" » click Storage » click "Clear Cache".
4. Check HealthPartners app permissions. If any of these permissions required to use your device's features are disenabled, HealthPartners might not work.
5. Uninstall and reinstall HealthPartners. If nothing else has worked, completely uninstall HealthPartners then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HealthPartners not working

2. Fix HealthPartners Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HealthPartners be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HealthPartners not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HealthPartners may not be able to connect to the Internet when running in the background.