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- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Shlonik Customer Insights
1. Worsts is while you struggle you also receive text messages and even recorded phone calls reminding that you haven't yet checked in meanwhile you aren't able to...frustrating!The application doesn't work! Ever since I arrived today at 7 am, I instantly installed and activated the application, I keep getting notifications that I should check in, however, when I go to heck in, I'm faced with this statement "No check in is required currently" additional the tracking doesn't seem to work even though I gave the application full access to my location all the time.
2. Second time using in Jan 2022 not able to check in as app says 'check in not required' but keep receiving phone calls that I have missed check in.Just as all the other negative reviews mentioned, this app is not working properly.
3. I just returned early this morning and aside from the lack of any kind of courtesy (I was asked to check in 6+ times starting from 9:30am) it requests a check in but when I try, it says "a check in is not required at this time" and I continue to get warning messages to check in before it expires.
4. This is rather disappointing and worrying as I keep getting these warning and I can't do anything about it.Notifications don't disappear after check-in is done - have to reopen app several times for the notifications to go.. No audible sound notifications so have to keep checking phone for messages.
5. But all in all, not bad 👍-No audible sounds on notifications -Notifications doesn't disappear after opening the app.(Sometimes need to open the app 3-5 times to make them disappear) -Even after they disappear, you will get it in 10 mins again which is frustrating.
6. Folks calling from international locations have been wasting money on international calling charges after spending significant time waiting for an answer.
7. (After taking a selfie, pressing "proceed" just makes the button freeze on loading animation.) For a mandatory, nation-wide health application, these bugs are not acceptable at all.Not working well at all.
8. For a mandatory app and quick rollout to the entire nation you'd think more time and effort would be put into making sure the app and runs properly on all different platforms.
9. Why you are mentioning the contact number uselessly and wasting others precious time.
10. Submission of the check in rarely goes through, and I have to reset the app several times just for it to work.
11. After learning that the company was involved in creating such a horrendous app, I was quite irritated by the fact that I weren't able to rest or take shower mid-day fearing that I'd miss the notification.
Steps to Troubleshoot & Fix Shlonik Issues
1. Fix Shlonik Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Shlonik: Restarting the app will resolve most errors.
- Update the Shlonik App. Here is how:
- On Android goto PlayStore » Search for "Shlonik" » Open Shlonik - شلونك » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Shlonik » click "UPDATE".
- Clear Shlonik - شلونك app cache: Clearing cached data will force your app to retrieve the latest data directly from Shlonik servers.
- On Android, goto Settings » Apps » Select "Shlonik - شلونك" » click Storage » click "Clear Cache".
- Check Shlonik app permissions. If any of these permissions required to use your device's features are disenabled, Shlonik might not work.
- Uninstall and reinstall Shlonik. If nothing else has worked, completely uninstall Shlonik then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Shlonik not working
2. Fix Shlonik Server issues & Internet Connection
- Check network connection: An unstable Internet will make Shlonik be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Shlonik not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Shlonik may not be able to connect to the Internet when running in the background.
Reported Issues
-
Shlonic App is not working with iPhone
— by Melanie Sacayle 2 years ago -
I am not able to log into Shlonik App on my phone. Need your help.
— by Satyanarayana Yelamanchi 2 years ago -
Im covid positive i want to registered in shlonik apps but the application not working
— by Joanne grace ayson 2 years ago -
Shnolik app not working saying someting went wrong
— by Biju Jose 2 years ago -
Hereby I request you to kindly delete my account
— by Priya Susan Thomas 2 years ago -
Can't open the shlonik application,it shows error.
— by Priya Susan Thomas 2 years ago -
Why I can't able download shlonik app from play store. Please reply me.
— by Mamun 2 years ago -
The app is not working im already quarantine period
— by mae pag-ong 2 years ago -
I’m infected just today but I cannot open shlonik app. What should I do?
— by Rosemarie Acuna 2 years ago -
My shlonik application not working
— by Ameer Salman chakalayil 2 years ago -
pls i need certificate of clearance because your apps currently shutdown ty
— by rowell aquino 2 years ago -
I am in quarantine today is my last day. The Shlonik App is not working feim yesterday. It's coming try again later. Pleas advice me what to do.
— by Aswath 2 years ago -
I am covid positive, since today morning my shlonik app not working
— by CINJUMOL Paul 2 years ago -
There is an erro application shlonik ...not working
— by Jihan Foudah 2 years ago -
hai sir iwant to change my number 99498665
— by syedmbasha 2 years ago -
My shlonik app Number changes
— by Nuwan jagath kumara 2 years ago -
Dear , this is my civil Id number 286101606032 . I want to change my mobile number to 51402442
— by Vishnu Nair 2 years ago -
I'm a resident of UAE visiting Kuwait. I tried registering on SHLONIK app using passport details. But it says Wrong CIVIL ID number. Please help to rectify this.
— by linove sadanandan 2 years ago -
hi I'm trying to login to register before i travel to Kuwait next week - however i have entered my phone number and my passport number and it keeps telling me 'wrong civil id number' I've already said i dont have a civil id number hence me putting my passport but its still not working - any help much appreciated - thank you
— by Simon Palmer 2 years ago -
Change mobile number .this my new number 69628381
— by Saleh bin mohammed saadi 2 years ago -
My Civil ID No is 264061701547
But i forgot my old Mobile number.
Can you help to register a new mobile number >?— by HERAT SHANAK 2 years ago -
Hi I am traveling tomorrow to Kuwait.
I don't have Kuwaiti civil ID.
When I try to enter my passport number it gives me wrong civil ID message
Pls advise— by Jad cortas 2 years ago -
I am malaysian which going be to enter Kuwait on 24th of April 2022 and I tried to register in Shlonik app. I don't have kuwait civil id and when I select passport and add my passport number and click register , it gives me message wrong civil id.Please advice on this issue.Thank you
— by Shamaalah subramaniam 2 years ago -
Hello,
I am visiting kuwait in a few days but unable to register in the app with my passport number. I get an error message saying incorrect civil id number when registering with my passport.— by Ahmad Abdelrahman 2 years ago -
Hey, my Shlonik app tells me that I have a wrong Civil ID number . And my flight to kuwait is in 7 hours. Is it necessary for entering the country, and if so, What do I do?
— by Adrian Misfjord 2 years ago -
I am in UK and am flying to Kuwait today
I have downloaded Shlonik
I have no Civil ID
So entered UK mobile number and chose 'I have no Civil ID' then entered passport number
It says Wrong Civil ID Number
What do I do?— by Joseph Hardy 2 years ago -
I’m in the USA and have an iPhone. I will arrive in Kuwait on Sunday, April 17 and I’m unable to download the Shlonik app. Error message: app unavailable in my region.
— by Jim Chin 2 years ago -
ID:60385811
— by Mehadi 2 years ago -
I have entered my passport number on the app and it says its a wrong civil id number
Can u pls fix this— by Astaire Courtney Ambrose 2 years ago -
I am unable to register with by UK number mobile number and UK passport number
— by Kathryn Walls 2 years ago -
Hello, First time i came to kuwait on 9th April 2022 .I am trying to register on the Shlonik app by entering my Indian passport number in the Passport Number of Visitor field but the app keeps telling me that the number is an invalid Civil ID.From last 3 days I am trying but still showing same error .I am fully vaccinated and also RT pcr test done while coming to kuwait .
Immune app also showing purple color.
Please tell me what to do.— by Indira Priyadarsini Adapa 2 years ago -
Dear sir/madam,
I am traveling to Kuwait end of April. The evisa has been granted and I have registered my vaccinations at the MOH.
When I try to access the Shlonik app with my passport number, I get the message “no valid civil ID”. How can I access the app?
Kind regards,
Olaf Sleijpen— by Olaf C.H.M. Sleijpen 2 years ago -
need help , I donwload shlonik app but not able to register and login , I'm a visitor , vaccinated in uae , travelling to kuwait on the 11th aprile , please let me know how to do it
— by Luana zillio 2 years ago -
Hello, I am trying to register on the Shlonik app by entering my UK passport number in the Passport Number of Visitor field but the app keeps telling me that the number is an invalid Civil ID. I am not trying to register a Civil ID number
— by Paul Hickman 2 years ago -
I am a US citizen and unable to access the site because the message tells me I have the wrong civil ID number, even though I am entering my passport number on the page for this without a civil ID.
— by Lindsey King 2 years ago -
Am trying to register my UK passport and UK phone number. It keep saying Wrong Civil ID Number.
— by tim kelly 2 years ago -
Hello,
i am flying from UK to kuwait on monday 28th march. I am trying to download and register the app but it is not letting me register with my UK mobile number and passport number.— by Priscilla Mahendran 2 years ago -
I have a ticket to fly to Kuwait Thursday, March 25. When i enter my AmericanPassport number it just says wrong civil ID, can you fix by Thursday?
— by Anne Thurlow 2 years ago -
Hello
Please change my mobile number on Shlonik app
My civil id
280041409776
My old mobile number +91-9711611123
New mobile number +965-90956473— by Somnath Thakare 2 years ago -
Am trying to register my US passport and US phone number. It keep saying Wrong Civil ID Number.
— by Pa Ousman Trawally 2 years ago -
Hi, I am trying to login to shlonik but when I input my passport number, it responds with an error message "wrong civil ID number"
— by Brent Bolde 2 years ago -
I was Covid positive and quarantine from 11/3 /2022 to 18/3/2022.but in end quarantine certificate date is wrong. So ineed to change
— by Deepa Benny 2 years ago -
I am not able to register a passport number via the app as it seems only to accept ID and keeps saying error message when registering with a U.K. passport.
— by Michael Risman 2 years ago -
I can't register to use the app using my United Kingdom passport
— by matthew brereton 2 years ago -
hi im trying to create Shlonik account before traveling to Kuwait as new workers from Philippine but its just say 'wrong civil ID number" when i put my passport number
— by fredie acosta 2 years ago -
I am visiting kuwait tomorrow as visitor. When I tried to login with my indian passport number ,its showing wrong civil id number and I am not able to login due to this
— by Shiju Varughese 2 years ago -
I'm trying to log in woth a UK passport number - it keep showng the message 'WRONG CIVIL ID NUMBER'.
Ca you assist, please?— by Rob Drage 2 years ago -
I am trying to create Shlonik account before travelling to Kuwait as tourist from UK but it just says "wrong civil ID" when I put in my passport number.
— by Holly Page 2 years ago -
Hi I am from uae and I tried to register in shlonek app. I don't have kuwait civil id and when I select passport and I add my passport number and click register , it gives me message wrong civil id. Very strange as I did not choose civil id. Kindly advise
— by Ameena Al_sumaiti 2 years ago -
my email tiramkoko@redacted can't log in to lit match please lit match do something
— by Pak mustapir 2 years ago -
i accidently delit shlonak app, now i cant open it, they say this civil id is registered with another number, i dont know that number, my mobile number is 66462010, pls help me, thnx
— by Yaseen moolambath Mohammed 2 years ago -
Dear Sir /Madam
I am genevie Sayon from Philippines, I'm on my vacation here in the Philippines, and I'm traveling in Kuwait March 1 I need to access my shlonik apps but I lost my number which I used before, please I need help. I hope you can help me with this matter, thank you very much.— by GENEVIE APOLO SAYON 2 years ago -
The app tells me I have the wrong civil ID number. I am visiting and have a passport number and not a civil id
— by Mary L Streater 2 years ago -
Not able to register in schlonik APP
I am a new visitor, trying to login with
Passport no T3694008 and mob no +91 8489614320
Pls can uhelp to register— by P Subbiah 2 years ago -
Dear/Sir/Madam!
I unable to login with my mobile number since some else have logged in with the same number.
CVID# 271021505395
Mobile # 60458838
Thanks in advance.— by Harendra Palikkahara 2 years ago -
Need to switch phones
— by Hassan 2 years ago -
Hi. I am on tourist visa travelling on Sunday and Shlonik will not let me register with my passport number. It’s producing an error message that says ‘Wrong Civil ID Number’
— by Nicola Bocking 2 years ago -
Good day! Ma'am/sir,i just want to change my contact number from 66556157 to 66695795.thank you!
— by Chona kho moreno 2 years ago -
Hello sir after 20 days i will go Kuwait from Bangladesh..so for my identity i am trying to resistor but i can't do it some of errors...please help me what can i do
— by MD JAKER HOSSAIN 2 years ago -
Hello, we are trying to log in to Shlonik App and it says "WRONG CIVIL ID", we are from Vienna, Austria and use Passport number. Can you please advise us in this matter. Thank you!
— by Izabella Truchan 2 years ago -
Trying to use Canadian Passport to register. it saids wrong civil Id number. What can I do? Waiting online! Thanks!
— by Kaitlyn 2 years ago -
I have downloaded the shlonik app but I am unable to login ?
I have also downloaded the immune app and registered all my vaccinations, however I am unable to download my PCR test results— by WAYNE FITTON 2 years ago -
Name: Akash Philipose
Civil Id No: 300110501679
I can’t login into my Shlonik App. Since my mobile number was inactive,I’ve lost the number and can’t access Shlonik— by Akash Philipose 2 years ago -
I want to change my Telephone number my new telephone number is 69635298. Thank you
— by Nelson Kistu Fernandes 2 years ago -
I would like to change my old mobile number 60962805 to my new number 55106678
— by Robin Roy Cherian 2 years ago -
Hi sir I need to change my old number
Civil id: 279040403833
Old number : 94955014
New number : 67631199— by Faizal 2 years ago -
old number missing. I can't register Slonike. I need regiter new number.6772 8209
— by ASWATHY PRASAD 2 years ago -
I can't log in to shlonik because i forgot my old number and i have new mobile number now
— by Lenie Medrano Albarique 2 years ago -
i have changr mobail number
— by MOHAMMAD SHUAIB KHAN 2 years ago -
Dear Sir/Madam,
I wish to change my registered mobile number 66890630 to new mobile number 67058383.
Thanks & Regards
Sishad Mannarayil
ID:281051702516— by sishadm 2 years ago -
Kindly change the mobile number as follows as i am unable to register in shlonik app.
ID:281051702516,
Old Number: 66890630,
Please change to new number 67058383— by sishadm 2 years ago -
Not able to login through passport number
— by Anop singh 2 years ago -
I try to LOGIN in the SHLONIK app but with my German Mobil number and the Passport number I always get ERROR Wrong Civil ID number but had select I dint have a Civiol ID
— by Andreas Schug 2 years ago -
My shlonic registration number missing can you help me
— by Archana Sivan pillai 2 years ago -
Mobile number not accepting shlonok app
— by Amanullah 2 years ago -
I have download the app on my phone and I will travel to Koweit with tourist visa. When I enter my phone number and my passport number from France they mention : no valid ID. I do not have Kuwaiti ID.
— by Hubert Chambaud 2 years ago -
Hi,
My civild id is registered in shlonik app on two mobiles.
I am using Huawei Y9 mobile now. please remove my registration details from other phone (huawei P30 lite).
my civil id: 285053012816— by Francis 2 years ago -
Hello Sir/Mam, I would want my shlonik account to be deleted as I have no access to my old phone no. linked with my civil ID. Please delete my shlonik account with civil ID no. 302012601835 named Lyba Ashraf. As my phone no. 9601 3949 is not available to me. Thank you.
— by Maaz Ashraf 2 years ago -
I would like to change the number associated with my shlonik app. I am not able to login to app with my old number.
My civil id is: 296011000239— by Wardah Shah 2 years ago -
I want to unsubscribe all other civil id information from shlonik app
— by Yasi 2 years ago -
Hi there, I have tried to access the Shlonik app but I can’t get past the opening details of mobile and passport no. It says invalid ID although I did not input an Emirates ID.
— by Paul woodcock 2 years ago -
Please help me,
I want to register in slonik but I can’t register in slonik app that application showing my number is registered with different civil id but have is possible that my phone number I am the one using my phone number please help me .
My phone number:55315341
Civil id: 292021202135— by Abdul hanif 2 years ago -
Hi, I am travelling to Kuwait from UAE and I am a UK passport holder. When I enter my UAE mobile number and UK passport number I get a message stating "wrong civil ID number". Therefore, I can't move any further. How do I resolve this?
— by Mark Davies 2 years ago -
Sir I want change my number old number lost I have new number
My civil ID 281030207153
Old number 65578866
New number 65107994— by Arjun Kumar 2 years ago -
I need to change my phone number on the app
— by Youssif Tamer 2 years ago -
Sir I want change my shlonik mobile phone number.my Civil Id# 272030704585.my new number 66918638.pls add.
— by Thomas mathai 2 years ago -
hi sir
I have a problem to login in Shlonik app.
I need to change my phone number because old number is closed now.
Old number: 51652428
New number: 94782667
Civil I’d: 291102504464— by Sunil Kumar Singh 2 years ago -
Cannot register with passport number as i dont have civil id
— by Jeffy 2 years ago -
انا اجيت ع الكويت الخميس وعملت الفحص ورقمي القديم الي سجلت
عليه تطبيق شلونك مفصول فجبت رقم تاني ومن يوم الخميس بدقلهم بس ماحدا عم برد ف بدي اسجل ب شلونك عشان انهي الحجر ومش قادرة والتطبيق ما بدخلني عليه لنو بعدو مسجل على رقمي القديم— by hana 2 years ago -
My mobile number is 51571690 but this number is already registered as message shown, now iam infected covid positive, so i want to registet my mobile number 51571690
— by Jeyasibin 2 years ago -
Dear Sir/ Madam,
I wish to change my registered Mobile number 66229767 to new number 97756375.
Thanks and Regards
Binoj— by BINOJ ABRAHAM 2 years ago -
Hello,
I’ve a problem with the location. I keep receiving a notification saying “Please stay in your quarantine address.”
And I’m in my house. I think the location isn’t accurate and looks like i moved from my house few minutes away in the map. How can i solve this?— by Ranya Abdullah 2 years ago -
Cannot receive OTP
— by Bento Fernandes 2 years ago -
Please help me i can check in to my shlonik apps because of my number before was already expired
— by Anamarie combalizer manguino 2 years ago -
I came back from holiday on Feb.2 2022, and I should be in quarantine for 7days but I cannot activate Shlonik on my mobile. My zain sim has been expired but already renewed, still I cannot activate Shlonik. When I entered my mobile number and my civil ID number and click proceed, it answered as ' this mobile is already registered with different civil id'.
Since three days we tried to find ways to fix this issue but we failed.
Please help.
Thanks.— by Alma Z.Durante 2 years ago -
My nu mobil nambar 96927475 logen
— by Abrar ahmad 2 years ago -
I arrived from Mumbai this morning. Trying to open the app but it doesn't let me click to "Proceed " after reading the rules so I cannot access it or register! What should I do?
— by Asha Nawani 2 years ago -
I can't allow location
— by Maramkollil Anand Ajeesh kumar 2 years ago -
I am in Tanzania, planning to visit Kuwait soon. I download Shlonik app and I am trying to login but I am stuck.
I filled my names, I went ID section I filled my Passport number but I get error Id numbers. What should i do?— by SAFARI WILSON PAUL 2 years ago -
My name is mohammed qutub uddin my civil ID number is 279031607244 ,my problem is shlonik app is not downloading again my old OTP have missed and old phone number is not working ( old number is 51493404)i want this phonenumber 94968461),pls help me. what will I do now while I am going at travel. I hope you help me.you can contact 94968461.
— by Mohammed Qutub uddin 2 years ago
