contact Shlonik - شلونك

Contact Shlonik - شلونك

Published by Kuwait Central Agency for Information Technology
Updated: Feb 24, 2022



Report an issue with Shlonik.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Shlonik - شلونك?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kuwait Central Agency for Information Technology to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



Shlonik - شلونك Features and Description

Shlonik is an interactive app used to assist the Ministry of Health in Kuwait to engage with all citizens and residents and ensure their safety with focus on COVID-19 pandemic. Shlonik offers a variety of features such as the latest health updates, a health Bot, a self check-in mechanism for quarantined patients, vitals reporting and a communication tool with the MOH medical teams. Shlonik is the combined effort of MOH, the Kuwait Central Agency of Information Technology and Zain.

contact Shlonik - شلونك image 2   contact Shlonik - شلونك image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I'm a resident of UAE visiting Kuwait. I tried registering on SHLONIK app using passport details. But it says Wrong CIVIL ID number. Please help to rectify this.

    — by linove sadanandan 1 week ago


  • hi I'm trying to login to register before i travel to Kuwait next week - however i have entered my phone number and my passport number and it keeps telling me 'wrong civil id number' I've already said i dont have a civil id number hence me putting my passport but its still not working - any help much appreciated - thank you

    — by Simon Palmer 3 weeks ago


  • Change mobile number .this my new number 69628381

    — by Saleh bin mohammed saadi 3 weeks ago


  • Change mobile number

    — by Saleh bin mohammed saadi 3 weeks ago


  • My Civil ID No is 264061701547
    But i forgot my old Mobile number.
    Can you help to register a new mobile number >?

    — by HERAT SHANAK 4 weeks ago


  • Hi I am traveling tomorrow to Kuwait.
    I don't have Kuwaiti civil ID.
    When I try to enter my passport number it gives me wrong civil ID message

    Pls advise

    — by Jad cortas 1 month ago


  • I am malaysian which going be to enter Kuwait on 24th of April 2022 and I tried to register in Shlonik app. I don't have kuwait civil id and when I select passport and add my passport number and click register , it gives me message wrong civil id.Please advice on this issue.Thank you

    — by Shamaalah subramaniam 1 month ago


  • Hello,

    I am visiting kuwait in a few days but unable to register in the app with my passport number. I get an error message saying incorrect civil id number when registering with my passport.

    — by Ahmad Abdelrahman 1 month ago


  • Hey, my Shlonik app tells me that I have a wrong Civil ID number . And my flight to kuwait is in 7 hours. Is it necessary for entering the country, and if so, What do I do?

    — by Adrian Misfjord 1 month ago


  • I am in UK and am flying to Kuwait today
    I have downloaded Shlonik
    I have no Civil ID
    So entered UK mobile number and chose 'I have no Civil ID' then entered passport number
    It says Wrong Civil ID Number
    What do I do?

    — by Joseph Hardy 1 month ago


  • I’m in the USA and have an iPhone. I will arrive in Kuwait on Sunday, April 17 and I’m unable to download the Shlonik app. Error message: app unavailable in my region.

    — by Jim Chin 1 month ago


  • ID:60385811

    — by Mehadi 1 month ago


  • I have entered my passport number on the app and it says its a wrong civil id number
    Can u pls fix this

    — by Astaire Courtney Ambrose 1 month ago


  • I am unable to register with by UK number mobile number and UK passport number

    — by Kathryn Walls 1 month ago


  • Hello, First time i came to kuwait on 9th April 2022 .I am trying to register on the Shlonik app by entering my Indian passport number in the Passport Number of Visitor field but the app keeps telling me that the number is an invalid Civil ID.From last 3 days I am trying but still showing same error .I am fully vaccinated and also RT pcr test done while coming to kuwait .
    Immune app also showing purple color.
    Please tell me what to do.

    — by Indira Priyadarsini Adapa 1 month ago


  • Dear sir/madam,

    I am traveling to Kuwait end of April. The evisa has been granted and I have registered my vaccinations at the MOH.

    When I try to access the Shlonik app with my passport number, I get the message “no valid civil ID”. How can I access the app?

    Kind regards,
    Olaf Sleijpen

    — by Olaf C.H.M. Sleijpen 1 month ago


  • need help , I donwload shlonik app but not able to register and login , I'm a visitor , vaccinated in uae , travelling to kuwait on the 11th aprile , please let me know how to do it

    — by Luana zillio 1 month ago


  • Hello, I am trying to register on the Shlonik app by entering my UK passport number in the Passport Number of Visitor field but the app keeps telling me that the number is an invalid Civil ID. I am not trying to register a Civil ID number

    — by Paul Hickman 1 month ago


  • I am a US citizen and unable to access the site because the message tells me I have the wrong civil ID number, even though I am entering my passport number on the page for this without a civil ID.

    — by Lindsey King 1 month ago


  • Am trying to register my UK passport and UK phone number. It keep saying Wrong Civil ID Number.

    — by tim kelly 1 month ago


  • Hello,
    i am flying from UK to kuwait on monday 28th march. I am trying to download and register the app but it is not letting me register with my UK mobile number and passport number.

    — by Priscilla Mahendran 2 months ago


  • I have a ticket to fly to Kuwait Thursday, March 25. When i enter my AmericanPassport number it just says wrong civil ID, can you fix by Thursday?

    — by Anne Thurlow 2 months ago


  • Hello
    Please change my mobile number on Shlonik app
    My civil id
    280041409776
    My old mobile number +91-9711611123
    New mobile number +965-90956473

    — by Somnath Thakare 2 months ago


  • Am trying to register my US passport and US phone number. It keep saying Wrong Civil ID Number.

    — by Pa Ousman Trawally 2 months ago


  • Hi, I am trying to login to shlonik but when I input my passport number, it responds with an error message "wrong civil ID number"

    — by Brent Bolde 2 months ago


  • I was Covid positive and quarantine from 11/3 /2022 to 18/3/2022.but in end quarantine certificate date is wrong. So ineed to change

    — by Deepa Benny 2 months ago


  • I am not able to register a passport number via the app as it seems only to accept ID and keeps saying error message when registering with a U.K. passport.

    — by Michael Risman 2 months ago


  • I can't register to use the app using my United Kingdom passport

    — by matthew brereton 2 months ago


  • hi im trying to create Shlonik account before traveling to Kuwait as new workers from Philippine but its just say 'wrong civil ID number" when i put my passport number

    — by fredie acosta 2 months ago


  • hi im trying to create Shlonik account before traveling to Kuwait as new workers from Philippine but its just say 'wrong civil ID number" when i put my passport number

    — by fredie acosta 2 months ago


  • I am visiting kuwait tomorrow as visitor. When I tried to login with my indian passport number ,its showing wrong civil id number and I am not able to login due to this

    — by Shiju Varughese 2 months ago


  • I'm trying to log in woth a UK passport number - it keep showng the message 'WRONG CIVIL ID NUMBER'.
    Ca you assist, please?

    — by Rob Drage 2 months ago


  • i want to change my mobile number

    — by Olvin Logronio Don 2 months ago


  • Hi

    — by Ishmael Tetteh 2 months ago


  • I am trying to create Shlonik account before travelling to Kuwait as tourist from UK but it just says "wrong civil ID" when I put in my passport number.

    — by Holly Page 2 months ago


  • Hi I am from uae and I tried to register in shlonek app. I don't have kuwait civil id and when I select passport and I add my passport number and click register , it gives me message wrong civil id. Very strange as I did not choose civil id. Kindly advise

    — by Ameena Al_sumaiti 3 months ago


  • my email [email protected] can't log in to lit match please lit match do something

    — by Pak mustapir 3 months ago


  • i accidently delit shlonak app, now i cant open it, they say this civil id is registered with another number, i dont know that number, my mobile number is 66462010, pls help me, thnx

    — by Yaseen moolambath Mohammed 3 months ago


  • Dear Sir /Madam
    I am genevie Sayon from Philippines, I'm on my vacation here in the Philippines, and I'm traveling in Kuwait March 1 I need to access my shlonik apps but I lost my number which I used before, please I need help. I hope you can help me with this matter, thank you very much.

    — by GENEVIE APOLO SAYON 3 months ago


  • The app tells me I have the wrong civil ID number. I am visiting and have a passport number and not a civil id

    — by Mary L Streater 3 months ago


  • Not able to register in schlonik APP
    I am a new visitor, trying to login with
    Passport no T3694008 and mob no +91 8489614320
    Pls can uhelp to register

    — by P Subbiah 3 months ago


  • Dear/Sir/Madam!

    I unable to login with my mobile number since some else have logged in with the same number.
    CVID# 271021505395
    Mobile # 60458838

    Thanks in advance.

    — by Harendra Palikkahara 3 months ago


  • Need to switch phones

    — by Hassan 3 months ago


  • Hi. I am on tourist visa travelling on Sunday and Shlonik will not let me register with my passport number. It’s producing an error message that says ‘Wrong Civil ID Number’

    — by Nicola Bocking 3 months ago


  • Good day! Ma'am/sir,i just want to change my contact number from 66556157 to 66695795.thank you!

    — by Chona kho moreno 3 months ago


  • Hello sir after 20 days i will go Kuwait from Bangladesh..so for my identity i am trying to resistor but i can't do it some of errors...please help me what can i do

    — by MD JAKER HOSSAIN 3 months ago


  • Hello, we are trying to log in to Shlonik App and it says "WRONG CIVIL ID", we are from Vienna, Austria and use Passport number. Can you please advise us in this matter. Thank you!

    — by Izabella Truchan 3 months ago


  • Trying to use Canadian Passport to register. it saids wrong civil Id number. What can I do? Waiting online! Thanks!

    — by Kaitlyn 3 months ago


  • I have downloaded the shlonik app but I am unable to login ?

    I have also downloaded the immune app and registered all my vaccinations, however I am unable to download my PCR test results

    — by WAYNE FITTON 3 months ago


  • Name: Akash Philipose
    Civil Id No: 300110501679
    I can’t login into my Shlonik App. Since my mobile number was inactive,I’ve lost the number and can’t access Shlonik

    — by Akash Philipose 3 months ago


  • I want to change my Telephone number my new telephone number is 69635298. Thank you

    — by Nelson Kistu Fernandes 3 months ago


  • I would like to change my old mobile number 60962805 to my new number 55106678

    — by Robin Roy Cherian 3 months ago


  • Hi sir I need to change my old number

    Civil id: 279040403833
    Old number : 94955014
    New number : 67631199

    — by Faizal 3 months ago


  • old number missing. I can't register Slonike. I need regiter new number.6772 8209

    — by ASWATHY PRASAD 3 months ago


  • I can't log in to shlonik because i forgot my old number and i have new mobile number now

    — by Lenie Medrano Albarique 3 months ago


  • i have changr mobail number

    — by MOHAMMAD SHUAIB KHAN 3 months ago


  • Dear Sir/Madam,
    I wish to change my registered mobile number 66890630 to new mobile number 67058383.
    Thanks & Regards
    Sishad Mannarayil
    ID:281051702516

    — by sishadm 3 months ago


  • Kindly change the mobile number as follows as i am unable to register in shlonik app.
    ID:281051702516,
    Old Number: 66890630,
    Please change to new number 67058383

    — by sishadm 3 months ago


  • Not able to login through passport number

    — by Anop singh 3 months ago


  • I try to LOGIN in the SHLONIK app but with my German Mobil number and the Passport number I always get ERROR Wrong Civil ID number but had select I dint have a Civiol ID

    — by Andreas Schug 3 months ago


  • My shlonic registration number missing can you help me

    — by Archana Sivan pillai 3 months ago


  • Mobile number not accepting shlonok app

    — by Amanullah 3 months ago


  • I have download the app on my phone and I will travel to Koweit with tourist visa. When I enter my phone number and my passport number from France they mention : no valid ID. I do not have Kuwaiti ID.

    — by Hubert Chambaud 3 months ago


  • Hi,
    My civild id is registered in shlonik app on two mobiles.
    I am using Huawei Y9 mobile now. please remove my registration details from other phone (huawei P30 lite).
    my civil id: 285053012816

    — by Francis 3 months ago


  • Hello Sir/Mam, I would want my shlonik account to be deleted as I have no access to my old phone no. linked with my civil ID. Please delete my shlonik account with civil ID no. 302012601835 named Lyba Ashraf. As my phone no. 9601 3949 is not available to me. Thank you.

    — by Maaz Ashraf 3 months ago


  • I would like to change the number associated with my shlonik app. I am not able to login to app with my old number.

    My civil id is: 296011000239

    — by Wardah Shah 3 months ago


  • I want to unsubscribe all other civil id information from shlonik app

    — by Yasi 3 months ago


  • Hi there, I have tried to access the Shlonik app but I can’t get past the opening details of mobile and passport no. It says invalid ID although I did not input an Emirates ID.

    — by Paul woodcock 3 months ago


  • Please help me,
    I want to register in slonik but I can’t register in slonik app that application showing my number is registered with different civil id but have is possible that my phone number I am the one using my phone number please help me .
    My phone number:55315341
    Civil id: 292021202135

    — by Abdul hanif 3 months ago


  • Hi, I am travelling to Kuwait from UAE and I am a UK passport holder. When I enter my UAE mobile number and UK passport number I get a message stating "wrong civil ID number". Therefore, I can't move any further. How do I resolve this?

    — by Mark Davies 3 months ago


  • Sir I want change my number old number lost I have new number
    My civil ID 281030207153
    Old number 65578866
    New number 65107994

    — by Arjun Kumar 3 months ago


  • I need to change my phone number on the app

    — by Youssif Tamer 3 months ago


  • Sir I want change my shlonik mobile phone number.my Civil Id# 272030704585.my new number 66918638.pls add.

    — by Thomas mathai 3 months ago


  • hi sir
    I have a problem to login in Shlonik app.
    I need to change my phone number because old number is closed now.
    Old number: 51652428
    New number: 94782667
    Civil I’d: 291102504464

    — by Sunil Kumar Singh 3 months ago


  • Cannot register with passport number as i dont have civil id

    — by Jeffy 3 months ago


  • انا اجيت ع الكويت الخميس وعملت الفحص ورقمي القديم الي سجلت
    عليه تطبيق شلونك مفصول فجبت رقم تاني ومن يوم الخميس بدقلهم بس ماحدا عم برد ف بدي اسجل ب شلونك عشان انهي الحجر ومش قادرة والتطبيق ما بدخلني عليه لنو بعدو مسجل على رقمي القديم

    — by hana 3 months ago


  • My mobile number is 51571690 but this number is already registered as message shown, now iam infected covid positive, so i want to registet my mobile number 51571690

    — by Jeyasibin 3 months ago


  • Dear Sir/ Madam,
    I wish to change my registered Mobile number 66229767 to new number 97756375.
    Thanks and Regards
    Binoj

    — by BINOJ ABRAHAM 3 months ago


  • Hello,
    I’ve a problem with the location. I keep receiving a notification saying “Please stay in your quarantine address.”
    And I’m in my house. I think the location isn’t accurate and looks like i moved from my house few minutes away in the map. How can i solve this?

    — by Ranya Abdullah 3 months ago


  • Cannot receive OTP

    — by Bento Fernandes 3 months ago


  • Please help me i can check in to my shlonik apps because of my number before was already expired

    — by Anamarie combalizer manguino 3 months ago


  • I came back from holiday on Feb.2 2022, and I should be in quarantine for 7days but I cannot activate Shlonik on my mobile. My zain sim has been expired but already renewed, still I cannot activate Shlonik. When I entered my mobile number and my civil ID number and click proceed, it answered as ' this mobile is already registered with different civil id'.
    Since three days we tried to find ways to fix this issue but we failed.
    Please help.
    Thanks.

    — by Alma Z.Durante 3 months ago


  • My nu mobil nambar 96927475 logen

    — by Abrar ahmad 3 months ago


  • I arrived from Mumbai this morning. Trying to open the app but it doesn't let me click to "Proceed " after reading the rules so I cannot access it or register! What should I do?

    — by Asha Nawani 3 months ago


  • I can't allow location

    — by Maramkollil Anand Ajeesh kumar 3 months ago


  • I am in Tanzania, planning to visit Kuwait soon. I download Shlonik app and I am trying to login but I am stuck.
    I filled my names, I went ID section I filled my Passport number but I get error Id numbers. What should i do?

    — by SAFARI WILSON PAUL 3 months ago


  • My name is mohammed qutub uddin my civil ID number is 279031607244 ,my problem is shlonik app is not downloading again my old OTP have missed and old phone number is not working ( old number is 51493404)i want this phonenumber 94968461),pls help me. what will I do now while I am going at travel. I hope you help me.you can contact 94968461.

    — by Mohammed Qutub uddin 3 months ago


  • Installed the Shlonik app on my mobile device. My mobile number is from Oman and I would like to register with my Sri Lankan passport number. I do not have a Civil ID, and entered my passport number, I cannot login. The app always says "error - wrong civil ID number". How to register?

    — by dilan wijekoon 3 months ago


  • l want change my number solonik app because iam lost my number my solonik app not working

    — by mohammad alam 3 months ago


  • Shlonic nu nambar 96927475 lagen

    — by Abrar ahmad 3 months ago


  • My old nambar cancel

    — by Abrar ahmad 3 months ago


  • My name is paula Kopczynski. Here is my complaint about a problem I encountered with your app Shlonik - شلونك.
    i can log in into shlonik, it says wrong civil ID. I'M german, phone number +49151194122983 Passport C3HVGGNJR. please help.

    Reach me on [email protected]
    Best Regards.

    — by paula Kopczynski 3 months ago


  • Cant register on shlonik app using my passport number. 94519640. Phone number: +460736646278 Please help

    — by Mohammad El Manaserah 3 months ago


  • Want to change mobile number

    — by Suhail Ahmed Rais Ahmed 3 months ago


  • I don't have civil I'd so go to the option of I don't have a civil I'd then enter my passport number but it seems error invalid civil number now what should I do

    — by Syedali 3 months ago


  • My ID (passport) is not recognized

    — by Amelia 3 months ago


  • When I am trying to install shlonik getting the following error "This mobile is already registered with another civil id." please help

    — by Hudson Job 3 months ago


  • My name on the app reads as andrade rosario minino thomas my civil id english name reads as rosario minino andrade

    — by Rosario minino andrade 3 months ago


  • My registerd phone number is not working can i get OTP in my mail

    — by Eldho marangadan mathai 3 months ago


  • I can’t login slonik because my phone number already registered for another civil ID actually that my daughter ID. Please do the needfull.

    — by Ernawati Mohamad Suherman 3 months ago







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